Office Depot

Category:	Office Supply Store
Address:	11340 Pines Blvd, Pembroke Pines, FL 33026, USA
Phone:	+1 954-443-6788
Site:	officedepot.com
Rating:	3.7
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 35

Reviews 28

Anh.s Journal

Worst service and generally low productivity! This corporate branch needs a refreshment shake. In short, only 1 printer available and no help offer except for high voices and bad attitude from both O.D. staffs. Even worse, the young female staff in Printing talked in Spanish to complain about me to another guest. She thought I couldnt understand Spanish. Is it in South Florida that non-Spanish (Asian look btw) is discriminated against by Spanish speaking people? Total time was less than 15min but unforgettably unpleasing. Came in about 5-6pm, early March for printing. Happens rarely in my life to go out and print. It was for a professional exam paper so I had several files of past exams. Only 1 PC and printer available for printing service when I was doing my printing even though they have 2 computers installed and several printers! Female staff left me at the PC without any instructions. I had to do by myself. I even had to ask her from afar if a chosen printer had double sided function. She didnt come to help. There was other guest waiting. I felt butterflies in the stomach that others were waiting but needed to spend time figuring out myself since the girl was busy with something else and I had several files to print. After a while printing my papers, a male staff wearing glasses at Printing place came to use a strong voice to me that I cant do printing by myself and have to ask them to do printing. He didnt come to offer help obviously. Well I wish what he said was the case then I didnt have to do a thing and hear his voice! Then the female staff came in and raised voice about the PC issues. She blamed that I closed the files. She couldnt figure out that she could just open My Document to do the printing for me. So I told her that. I didnt feel comfortable for others to wait but what can I do if I have to print papers for my exam and only 1 printer. I observed later that the girl chose another bigger printer that printed faster. So they have several printers and 2 PCs but left customer with no guidance and only 1 PC! I decided to stop printing and go to another place. There was no thank you after payment! I started to compare these young 20s staffs with others at Starbucks. Is it difference in individuals or corporate culture? I came here to pay for the service not to get the attitude. I had used the printing service here before during noon and early afternoon time (2 PCs were available). Longer queue, slow still but never had had this kind of attitude. I have 10+yrs of work experience and believe customer service is strongly positively correlated to company performance. This proved it. Tonight, Ill think of this story as an excuse of a Monday Blues phenomenon.

ladoluv

So unfortunate. I visited this office this evening at 7.35 p.m (cyber Monday sale) . The gentleman I asked for help told me that office furniture I was looking for (at display) was not available on site. He directed me to web portal at on station which was not working at that moment. Came home and found that the website is perfectly picking up orders. Zero help. No doubt staff is unhelpful and rude if your accent is thick though I tried my best.

Jason Lucien

Alex, the operation manager, needs to be replaced. I will be writing a formal complaint regarding some of the specifics of the cancer of customer service this particular location is engulfed in, however, I do advise anyone to not enter this establishment until management is overhauled. If corporate does care, this should be soon. I am not the only one to feel this way. Good luck.

Sofia Nina

They grabbed the ink for me and the line moved quickly but Im writing this for the customers to be careful in this plaza my car window was broken and they robbed my car outside this location a few days ago so please be careful and dont leave anything visible inside your car. stay safe. I was only inside Office Depot for 4 min and this happened.

Luba B

They offer a few of the USPS shipping options in store which is convenient but the employees will try to run up the bill if youre not careful. I did not need two photos. I requested a 4x6 single print. They gave me two copies of the photo on a A4 size page and charged me $0.97 when the item I needed was just a $0.20 single photo.

Jessica Rizzi

Waiting in line for 20 mins for one item... I was also the first person in the line. Maybe if they called another cashier or apologized for the wait, I wouldnt have a problem. Ill just take my business to Amazon since there clearly is no benefit to going to my local Office Depot. Bad customer service.

John D Saunders

We came in to print some items and one of the sales associates was extremely helpful. Dezmarie took her time with us. Went over all of our options and was really understanding in what we wanted to accomplish. Her help was crucial during a tough time. Highly recommended!

C Night

Extremely un-friendly and un-sociable in the shipping department. Slow internet in store would not allow me to get my shipments printed. Associate wouldnt even check to see if the system was back up after I came back. STAY AWAY FROM THIS ONE.

Christina A-V

I had difficulty getting someone to help me but once I did he was helpful. It was, however, Marcus, the cashier, who saved the day with his caring, attentive, and courteous manner. I would definitely go back to the store for future business.

Quatty Roy

The manager and one of her representatives "Cowboy," from Trinidad are very helpful, decent, and honest people in retail. Very rare you will find people in America with characters like these employees.

Khory Fulton

Horrible experience... Managers customer service was awful. Told me I could not sit in a chair inside the store. He didnt realize my wife WAS going to purchase a $600 laser printer.

Manuel Bentz

Tienen todo lo q puedes estar buscando. Son verdaderos profesionales

Andrés Gonzalez

Excelente lugar para cosas de oficina la atencion no siempre es buena.

Shezan Sikandar

Store was clean and organized but online store pickup employees dont know what they are doing, i was in right line and told me to pick up my stuff from another counter.

Matt Nelson

Stood at computer display for 10 minutes had 4 employees walk by talking to eachother. Went next door to best buy was helped immediately bought a complete desktop.

Liliam del Carmen Pereira

Horrible customer service, this store has associates that should be doing a different job. Beware, choose another store or go Staples , avoid going to this store.

Reynold Thomas

Waited at print center for 19 minutes with just one person in fronr of me. Two people behind counter, one leaning on a computer, the other mak

Deeana Lowe-Chin

I come here for all my office needs, its never really too busy, and all the staff is very pleasant and quick when offering their help.

bb rebonatto

Muy buen lugar, para conseguir materiales para crear!

Arjes Corba

Excelente atención y precios muy competitivos.

Andres Gonzalez

Terrible service, waited for 30 minutes inline to get one page laminated. Got tired of waiting and left.

Ricky Stambury

Not to busy when I went, seemed to have the latest technology and staff was friendly.