Independent Appliance, Inc.

Category:	Appliance Parts Supplier
Address:	2843 E 15th St, Panama City, FL 32405, USA
Phone:	+1 850-763-0656
Site:	independentappliance.com
Rating:	4.1
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 5

Reviews 19

Chris Stamps

Deceptive Fees. You will pay more than they tell you. I called for a service call on my washer and was told that it would be $52 for a tech to come out and then I would be quoted a cost. I would be able to decide if I wanted to have my washer fixed. What they dont tell you is that you will also have to pay a flat labor fee of $75 even though the tech was only there for 20 minutes. At no point did during the visit did they say you will be charged $127 until he asked for my credit card. RE: Owners Response The owner of this businesses response to my complaint of not having transparent prices is to say "wonder why you didnt repair it yourself" is childish. To some people $75 is a lot of money. The statement that was made to be about the $52 service fee was that this would diagnosis the problem and I would have the option to have the unit fixed. Based on the owners comments he is saying if we diagnosis the problem and it is an easy fix, you do not have the option to fix it yourself. You will be charged $75. The technicians comment while at my house when I challenged the fee was "I cant make any money off of only the $52 service fee."

Dave K

I went in this store twice. Very helpful! The first time for my washer because it wouldnt agitate. The second for a counter top range glass. Each time I was given detailed tips on "How to" and "Be careful of" when I made my successful repairs. Because they took time and explained and answered my questions I will give them my business. Getting ready to go in again to get a replacement fan for my convection oven and ask a few questions along the way.

Fred Bylsma

Called independent appliance in the early afternoon, my refrigerator ceased functioning. (meat thawing out already) Roger set me up and had a repairmant at my house by 4:30 PM. Found the problem and had it running by 5:30. The young man that that repaired our refrig was very knowledgeable and courtious. Also the price wasnt bad either.

Dane Beatson

Came to my house told me what was needed . Made the repairs they told me l needed.i paid 174.90 did not fix it. Called them back they came back now you need another part for another100.40 if I had been told upfront about these costs I would not of repaired it. I feel like I was ripped off and I would never recommend you to anyone.

Louis Petrosino

The technician was very good, knew exactly what was wrong with the dryer and fixed it quickly. I thought the price was very fair, was afraid it might be much higher. They were recommended to me from someone else and I will recommend them to you also.

Karen Montana

We have used Independent Appliance for several years and couldnt ask for a better experience. Everyone is so helpful. This is the only place to go for our appliance needs! We highly recommend them!

john miller

Roger was awesome went to get heating element for dryer he told me what to check first and how to do it.. he was right it was a fuse!! Appreciate his wisdom!! Has earned a customer for life!!!

David Mercer

Great service. Took them a couple days to get the part they needed to fix my dryer but the technician was friendly and professional. Will be calling next time something breaks.

Benjamin Faure

Have pretty much every part you could ask for. We came there for a fridge thermostat to fix the freezer and its been working fine ever since we installed it.

Richard Higbee

Friendly staff, great prices. The largest supplier of appliance parts in Bay County. If your appliance breaks these are the guys to call to get it fixed.

Christopher Strauss

Bruce did a marvelous job on my refrigerator, and had it repaired quickly. Thanks Bruce!

Johnny Bowden

Good service, knowledgeable personnel with a wide range of appliance parts.

Sara Heath

poor service, not prepared or accommodating to the customer. Waste of time!

DLM Harris

Awesome family owned and operated. Very knowledgeable and super helpful.

Richard Ferrick

Great store for the do-it-yourselfer appliance store

John Gow

Had the parts i needed and took me to them.