Visionworks

Reviews 7

RI

Richard Rios

ALWAYS FOLLOW THESE REVIEWS. It wasnt until I was already sitting in an examination room that I began to read these reviews. This chain, Vision Works, can easily be compared to going to a Florida Dental Center or a Bright Now, expecting good dental care. The doctor at Visionworks did do a thorough exam, although she was not at all personable. We were led to believe that we had paid for specialty contacts at $148 and the contacts would be ordered. We brought a $50 off exam coupon and since no other figures were mentioned when we paid, that was that. We went around the corner to continue on for purchasing a pair of frames and lenses for glasses. After finding a pair and being told that the $50 off would be taken off at this time, the lady tells us that the glasses now come to $400+. And then she begins to tell us that we didnt order contacts, but only a trial pair and it will be additional just to order the contacts. None of this was explained, communicated, nothing. They wait until the very end to hit you with the fees (Mind you, 3 hours into this appointment and waiting). We are beyond frustrated. When we mentioned how nothing was explained, the lady said its not normal to have an explanation up front and she took zero responsibility for anything except for to say that the contacts section are seperate from her and around the corner. All around, terrible!

---

HA

Harley Mentry

Extremely dissatisfied with the doctor portion of visionworks. I went in to get my prescription so that I can purchase contact from another place. The lady at the desk told me that my prescription expired 3 days prior and I needed to get an exam. I was like ok and made one for the best day. I began to think and then looked up on my bank records when my last exam was and it had been the previous year. I was confused because I always thought they were good for two years. So I did some googling and called a friend and found that, according to Florida laws a contact prescription can be good for up to 5 years and from what I was told by a friend who works in an eye doctors office most doctors dont put expectation dates on their prescriptions for people that are young like myself. I refuse to pay so much money every year to get my eyes checked when according to laws I dont need to. I will certainly be finding another doctor who doesnt try to screw people into things they dont need. The attitude the lady at the desk had when I came back after realizing all of this did not help at all too.

---

KA

Kathy George

The optician was great. However, the other part of there office lacks EVERYTHING. They will not call you to let you know that your glasses are in. When you tell them they are not correct, they make you take them home for 10 days before you get them to check and replace them. Again, still no call to let you know the second time the glasses are ready to pick up. Again the prescription is wrong and they want to argue with you about them not being correct. Its always sad that your old glasses work better than the new ones. But the bright side is that I found out when i picked the glasses up, they did not give me the designer glass case (but the old cheap ones). You would have thought they would have said something. They will not give you your money back guarantee as their signs state- its worth only 10% or in my case $20 b/c I used insurance. Now for the third time, I was told they would call when my glasses come in. Shocker.... no phone call. Hopefully today will be my lucky day to get the right prescription in my glasses. Thank god i kept my old frames. Be careful.

---

LI

Liela Sevcik

I had an appoint. at 12:15 pm I was early. The Receptionist helping me was NOT in a good mood it was easy to see. She took me back and started a few tests herself...? Dont remember that from my past experience there...then she takes me to an exam room and fiddles some more and leaves. at approx 12:48 the eye Dr enters intro herself and a student nurse...asks me questions that I try to answer she is rude and short with me..after a couple of simple tests she puts drops in my eyes and leaves the room..she spent 6 min with me! I wait 20 min open the door walk to the reception desk....noone insight. Its over an hour into an appointment and Im pretty upset! I walked out...approx 22 min later someone called me to ask where I was and when I would return to finish my exam....I just said NEVER and hung up. I will never enter that business again. I had been in the day before and spent a few minutes with a nice young lady who made my appointment. This place leave much to be desired. They owe me for my waste of time and business.

---

BE

Becky Newell

The only thing nice I can say about this Visionworks is Taylor! She went above and beyond to assist me. Now, my lenses have been ordered three times incorrect! I have made three trips down to the store, sat there for three different occations for over 45 mnutes each and for what? The wrong lenses again, nothing offered to help me but to say again we can re-order for another 10 days! Really that would be over 40 days for one pair of glasses. Now they refunded the money I paid, but I again have to wait 10 days for them to refund the money back to my insurance so I can now go somewhere else to start the process all over again! One star is really too high of a rating for the service provided! I have called customer service, lets see if they can help in anyway. I will go back to the Port Richey store from now on much better service there I would suggest to Taylor a transfer up there if possible.

---

ED

Ed Brown

I too, do not understand the other reviews. I purchased two pairs of glasses, and contacts at this store and the service and the people were absolutely wonderful to deal with. My wife, also purchased two pair of glasses, and she too, had a wonderful experience at this store. In both our cases, we had a large selection to choose from and a very helpful associate who led us to the best quality glasses for what our budgets could afford. They worked with our insurance company to get the maximum benefits allowed, then they had both our glasses ready BEFORE the time they promised us! We couldnt have found better service, quality or price at any other eye care provider. They have our business for good now and should have it. I would emphatically recommend this store to anyone who wants quality service and products at a good price for their vision needs.

---

PE

Peter Clairmont

well lets say this was a shock buy one get one free @ 800.00 plus ( there list price was $1600.00 bull s$^!t ) dollars. Thats crazy foolish pricing. So i went to Cosco Clearwater 20 min. tops complete single set of frames and lenses progressive , $219.00 . Membership fee $45 , THE SAVINGS PAY FOR IT SELF. Americans work hard for the little pay we get these days avoid this company work smarter for you spending needs. Cosco and Sams club will save you money and take your insurance too. Eye glasses cost very little as a product goes, looking at pricing of frames @ $199.00 etc. no way this product is worth that for plastic , buyer beware this business is a rip off!!!! Peace to all stay away from Vision works

---

---