Visionworks - Osceola Village

Category:	Eye Care Center
Address:	3062 Dyer Blvd, Kissimmee, FL 34741, USA
Phone:	+1 407-343-6228
Site:	visionworks.com
Rating:	3.6
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–6PM Closed

Location

Photos 18

Reviews 15

Bradley Oelmann

Initial interaction with the staff was great. We were told we had to make an appointment for an exam, so we sat in the waiting area for the doctor. Thats where it got bad!! One of the other employees came into the waiting room and started being rude to my wife because her chair was against the wall, and mentioned thats why the chair was in another location (my wife hadnt moved the chair at all). She then scolded us that we werent going to be seen today, which we already understood (which is the purpose of making an appointment). When we tried to explain to her that we already knew that and thats why we were here to make an appointment....she was very condescending to us and told us she would make the appointment. We then got into an argument about how rude she was and she just continued to be more rude. Needless to say, we left the store (they have now lost a customer). Will find another place to take our business instead of paying lots of money for their product with rude service.

Michele Simeoni

Everyone was nice to me. The doctor was pretty straight forward. I got an exam for contacts and tried some on. I didnt like them and they had no problem with me changing my mind. Didnt give me any attitude and didnt charge me since I didnt take a sample with me. The people on the sales side were nice. A young girl helped me out and she was cool. Told me about the different options but didnt push anything on me. I bought two pair of glasses. One with HD and one without. The difference was hardly noticeable. I guess you live and you learn. Otherwise all was well. I would have given 5 stars if the HD was what they said it would be. I dont blame them for hyping it up as Im sure they are told that the HD is supposedly the bomb.

Kevin Cuascut

I called ahead and scheduled an appointment, I was able to get as early a spot as two weeks out. They do have walk ins after 3pm, but only a few spots. The staff was kind and really helped me narrow down my choice of frames. They were pretty good at explaining my vision plan benefits, even though I had an understanding of what my benefits are. Very professional demeanor across the board, and expedient in taking care of their customers. After my test was done, they guided me through the check-out process and it was seamless with my insurance(VSP), and having everything paid for and being on my way was all of maybe 6 minutes.

Rachel McCargar

Want to make an appointment? Do not bother. I had to wait 15 minutes past my appointment for a "pre screening" and then waited an additional 20 minutes for the doctor. After his 10 minute exam I waited an additional 20 minutes for someone to help me purchase the frames I had picked out. Many people working but no one seemed to know what was going on. No clear person in charge and no numbering system. Service was overall friendly, but cant save my experience.

ALAN GEORGE Dalke

Excelente serviço. Encomendados óculos de grau para toda a família e foi entregue em 6 dias. Atendimento competente e compreensivo devido ao nosso inglês fraco. Voltarei a comprar.

Daniel Almodovar

I went once there before and it was a bad experience. I thought I would give it another try to see if it would improve, it went worst. The receptionist is very rude. Arrived 20 minutes early for an 11:00 appointment. 20 mins after 11 I still wasnt attended. Cant say anything about the doctors since I didnt bother sticking around.

JENEEN ALVAREZ

This was my first experience here with my child. From the time we entered, to the end, they made my daughter feel comfortable. Everything was explained to us and there is a nice variety of glasses to choose from. Kudos.....

Nilsa Hernandez

When I purchase my glasses there I love that they have lots of choices and they correctly do you your measurements, I didnt have to go back for adjusting.

rosa rodriguez

Some of the staff were great and polite.The one making the appointments made us wait for an hour just to tell us there was no more space terrible service

Cory Johnson

They refused to adjust my glasses because I didnt buy them there. I even offered to pay and they refused! Never will go here again.

Dave Whitman

Came in for a minor eyeglass repair while traveling. Staff did the repair quickly and at no charge. Very helpful and friendly!

Martha Misener

Terrible service and very rude, they dont know what theyre doing and manage to screw up my prescription every time I come in.

Angel Fernandez

The ladies here were super helpful when I walked in to have my broken eyeglasses fixed.

susan zentner

Dr Lewis has a awesome office and he takes care of you .

John Nevenhoven

Great, quick service