Twistee Treat Poinciana

Reviews 41

PL

plval3rd

A swarm of bees today at 2:00 PM on 7/22/17 was active in the waste basket at Twistee Treat Poinicana. In addition several bees were flying around the ordering and pick up windows. I complained to the young African American male attendant taking orders. He stated the bees were "protected under the law" and nothing could be done. At the pick up window I complained to the middle aged Hispanic female again and asked that she call her manager because someone could get stung and if allergic suffer fatal injuries by the bees. She stated "I will give you the manager"s telephone number and you can call him". The unresponsive staff are perpetuating a hazardous situation for our community . Id advise all Poinciana residents to avoid this place due to safety concerns. What would happen for example if a two or three year old child who is allergic to bee stings was attacked?

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J Pizarro

I just came from the twisty treat at Poinciana, Fl behind the Walgreens and ordered a medium sundae with whipped cream caramel peanuts and rainbow sprinkles with a small sundae with whipped cream nuts and almond both chocolate swirl!... the guys we stressing apparently short staffed or new trainee! I was fully charged for all toppings wasnt given a receipt and of course... they missed the sprinkles and the caramel! on the medium and the almonds on the small one! the transaction was in cash so you know how that goes! third time going and i think last...

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VE

Venise Lugo

The ice cream was delicious but the service was horrible. Yami I believe was her name; decided it was okay to have a personal conversation with two guys who worked there about high school and kissing some guy (thats how loud she was, I heard the conversation) with the window open and take her sweet time, then forgot my order. Then when she was finally done I feel like I went inside to get my ice cream because she didnt even come to the window and stretch her arm to give it to me, I had to go get it. Worst customer service at the poinciana location.

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MA

Marangeli Soto

Horrible customer service!!!! I waited in the drive thru for 30 minutes. There was only 2 cars ahead of me. When i got to the window. They were playing around and having all types of conversations, not only that they got my order wrong. When i went inside to tell them they got my order wrong. They were talking bad things about the customer that was there before me and about me, while i was standing right in front of them. Worst customer service ever!!!!!

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JA

Jason D

Absolutely horrible! Been at this location 3 times in 4 weeks. First trip , sat in line behind one car at drive through for 15 plus minutes, second trip got 2 milkshakes and they were horrible! Third trip, tried milkshakes again. TERRIBLE. Like a cup of flavored water. recommend training these employees on how to make a milkshake. This is actually the location near Home Depot on Poinciana Blvd

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LI

Linda Ortiz

#yummy #extremelyAFFORDABLE I dont write reviews but i figured i would for this as it excites my daughter every single time i take her to #theBIGICECREAMCONE as she calls it. It very family oriented as well. They have hula hoops for the children to play with and the staff is young but very customer friendly!!! #KUDOS2YOU

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BR

Brenda Soto

Mehki was in charge of running shift on Thursday 22nd June....he did AN AWSOME job remaking orders that were wrong.... And getting back to all the people who were upset about wrong orders....I know there were lots of trainees.....however thanks to him we left happy

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CH

chris lane

No cars in line, nobody at the window. 5+ employees working. Still takes 20 minutes to get your order. Its sometimes 40+ minutes or more in the summer. Get your ice cream at publix and eat it at home. Unless you like sitting in a line for no reason.

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AR

Arlene Vega

I love twistee treat Ice cream. The only thing I can complain about is that the service is slow here. The drive through sometimes feels like it takes forever, when the reason you tend to go through the drive through is to get it in a hurry to go.

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AL

Alysa Levy Fleisher

This place was just great. The prices were reasonable and there were a lot of flavor choices. The kids all loved their soft serve ice cream. I even got some no added sugar ice cream. What I had was tasty and wasnt too sweet.

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KA

Kamilah Camacho

Website says they close at 10:30 pm we were at the drive-thru for 15-20 min 4 cars were before us and they only took 2 orders and said they were closed. Service sucks. It was 10:25 pm when they stopped serving.

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ED

Edwin Roberts

This is the best soft serve Ive ever had with generous portions. Even though service is sometimes a little slow, it is worth the wait. Love the "twirls" which are equivalent to Blizzards.

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MA

Marilyn Lopez

Horrible customer service, very slow and not to many selections on Ice cream and toppings. The place stinks like something died and rotted. I will never eat Ice cream at this place.

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JO

Jorge Ortiz

Muy agradable el personal tiene sus asientos para poder conpartir.

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NE

Nena Mimada

Me encantan, y el servicio que brindan es bien agradable.

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SH

Shahrose Hussain

Nice and friendly quick service with a smile, Crystal was awesome! The ice cream was amazing!! Took care of our big group really well!

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KR

Kris guardiola

Good but website says they close at 12am i arrived at 11:40 and they were already closed. My wife is preg. So it was not a good night.

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PA

Paul Miller

Do yourself a favor. Drive the extra 10 minutes up Poinciana Blvd to the other location. Same ice cream, much faster service.

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LN

Lni 383

Love the ice cream, hate the service. Its 10:15pm on a Sunday and its closed. Mind you they are suppose to close at 10:30pm..

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SA

Samantha Denegri

Nice quality but the service needs to speed up or I may not return as often. The baby cries while Im stuck in line.

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DI

Diana Mir

Best Ice Cream in town. Order a small Twistee. It is more than enough ice cream and you can add tons of toppings.

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ST

steven .L

It is honestly the best ice cream Ive had it has a great taste and a lot of topping to make it taste extra better!

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DA

Davina Ramirez

Love love love!!! Portions are huge and lots of selection. Reasonably priced and very attentive friendly staff.

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RA

Randall Raz

Warning... Dont get a large if you are lactose intolerant, dont even get the medium; their servings are huge

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JE

JeffKar

This place is very quickly becoming a staple in my life. Great service with even better ice cream

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BR

Brian Poole

Amazing milkshakes. I wish they had these back home. So many combinations of refreshing treats.

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JU

juan saravia

I like the "ice cream cane cone chocolate & vanilla" this is the best Ice cream cone . Thanks.

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JU

juan ningui

Employees talking and customer waiting a long time people were leaving 4/13/2017 Very sad

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BE

becky maynard

Wasnt worth the price. Could have bought a gallon and made my own sunde for a lot less.

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CA

Carlos Crespo

Muy atentas empleadas

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MA

Madeline Pabon

Without fail my order is always wrong! Even when they try to fix it its wrong.

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JE

Jessica King

If youre looking for soft serve, look no further. Everything you can imagine!

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MA

Many Consuegra

Muy ricos helados

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AP

Apostle Holloway

Even in the rain is the greatest place to have hotdogs and icecream...

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OL

Oliver Datus

Best smoothies made here!!! After every soccer game, this is the spot.

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GE

George Cuadrado Jr

Great service and amazing ice cream. But more shade is needed.

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JO

joseph royal

Best soft serve ever real good stuff went 2 nights in a row

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dominique peters

Horrible Customer Service!!They messed my order a few times.

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Yelitza Perez

Me encanta.

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Cynthia R Melendez

Fantastic Place to enjoy your treats of Ice Cream.

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Yadira Diaz

The ice cream is great and the staff is friendly.

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