Optical Outlets

Reviews 8

JN

jnewell2100

I got an eye exam here because it was requested by my primary physician. Once the eye exam was finished I was consulted that I needed general wear prescription glasses and that I have astigmatism. I was a little shocked and in a bit of denial at first but I dealt with it. After looking at all the options of frames, transition lenses, anti-glare, ect., we decided to go with just the simple $70 package to see how I did with the glasses before investing $400+. A week later my glasses got in and I started to wear them all the time as I was told. I began to experience headaches and dizziness. My wife and I believed it was just while I got used to them, but I started to notice that the only time there was a difference was when I was reading but everything that was farther from me looked blurry. So after a week of wearing my glasses I decide to go back to check if maybe my prescription was incorrect. Turns out my glasses were just for reading only. My wife and I were pretty upset because one can get reading glasses practically almost anywhere for less than $20 and I also had been struggling to see, drive, and work with these glasses that were not meant for general wear and could possibly be damaging my eyes. Thankfully the employee we spoke with was very understanding with us being upset and that if we would have invested the $400+ she would gladly accept a return because we would have been purchasing something we did not need. She did explain that the reading glasses had to be prescription because the amount needed in each eye was different and she could see where the first employee might have misread the prescription. She went to double-check the prescription with the doctor and even admitted that the first employee should have done so and she assured us that they would provide him with more training. I truly was thankful that we were able to clear everything up but I am still upset that I was given incorrect information upfront. These people are supposed to help you with your vision and my vision could have gotten worse if I did not notice that something was up. And I am willing to bet that I am not the only person this has happened to.

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VE

Verne & Linda McCarthy

We were told to make an appointment, as there would be less waiting around. We did so. I went in a few minutes before the appointment, mentioning that I had one. The place was packed. There were two sign in sheets, one for appointments and the other for walk-ins. There were quite a few more names on the walk-in sheet. Unfortunately, I was treated no differently than if I had just walked in without the appointment. I had to wait an hour past my appointment time to see the optician. Then I had to wait another hour and a half before the technician helped me with the frames. All in all, I was very disapointed in them. I was told the glasses would arrive in a week and a half. Its been over two weeks, and still no word from them. I called them three days ago, got an answering machine. The machine promised theyd call back within 24 hours. Ill never use them again, nor would I recommend them to anyone. I could have gone to the place on line, gotten the same thing for less money, and received the glasses sooner. Terrible way to run a business.

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RE

Renee Hamilton

I spent $300 on glasses and the arm broke after wearing them 2 times and when I went back to the store and told them my glasses broke, the employee said there is nothing we can do. They never asked me to see the glasses or what was wrong with the glasses. I asked to speak to the manager and they said she was too busy to talk to me. I then asked for the District manager # and they told me they would have the manager call me back and she never did. I called the store back the next day and asked for the District manager # again and they told me he would be calling me back and he never did. So I went online and got the Corporate Office # and called them and left messages 3 times for them to call me back about the bad customer service I recieved. It has been 2 weeks and no one has called me back yet.I GUESS BAD CUSTOMER SERVICE IS THE COMPANY POLICY,BEAUSE THAT IS HOW THE CORPORATE OFFICE TREATS THEIR CUSTOMER TOO.. I will be sure to let all my freinds and family know not to use Optical Outlet in the future.

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OH

OhSoVintageMoe

I only took off one star for the wait time. But honestly the people working here are so friendly and great that I dont really mind if I wait kind of long. I always have to bring my daughter with me and theyre all sweet and friendly to her as well. I made an appointment and probably spent about an hour here today. This is the third time Ive used this optical outlets for my exam and to get an updated prescription. Ive never had bad service except for the long wait time. The doctor "Nicholas" I believe was his name was extremely friendly, knowledgeable and willing to answer all of my questions. The ladies who then help finding lenses and billing were also friendly and sweet. Honestly for such a busy place that seems to have a lot Medicaid customers, this place is not bad at all. They could easily be rude and quick with everyone to get them out the door but Im honestly happy with the service Ive received 3 years in a row now. Just plan ahead to wait a while.

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EL

Elvin Reyes

Muy contento con el servicio, anualmente recibo correos electrónicos , llamadas y mensajes de texto a modo de recordarorio para mi visita anual . Buen servicio al cliente y lo mejor de todo es que puedo comunicarme en mi idioma el español pues la mayoría de sus empleadas son bilingüe y sus Dr también. Aceptan la mayoría de planes médicos y no más tardar de 7 días mis espejuelos están listos para recoger. Se lo recomiendo!

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OS

OSHUN DOUCET

Anyone who calls into this place can access anyones account, by having a name and DOB. They can state they are anyone. My grandsons account was accessed and my personal phone number was given out. I couldnt believe it. They will open an account, for the price of a pair of glasses even if you no longer go to this doctors office. Now because of them I have to change my phone number because I am now being harassed by the parties that got my phone number via them. I was obligated to give them a star before I proceded to post but they deserve none.

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ED

Ed Resto

Product quality remains to been seen. However, the wait times are atrocious. Waited over 35 minutes just for picking up glasses. And it was only 35 minutes because after waiting 30 minutes just to pick something up, I had to speak up. I think if I hadnt asked why the delay, I would have waited a heck of a lot longer. Waiting 35 minutes just to have someone hand you a small package that was ordered a week ago is a bit much. Also, receptionist acts like shes doing you a favor by helping you. Weird place to say the least.....

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YO

Yovette Perillo

I have to say that buying glasses at Optical Outlet has been a great experience. They look for the best deal that fit your budget and their customer service is great. I have to recommend Suli ,she is a sales associate and she is awesome. She took her time to take of us and I have to say I have an 8 year that could not make up her mind. But she was patient and accommodating. I recommend the place if you want great service, Also, The Doctor is also very nice and good with children.

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