LensCrafters

Related:	dv eye center
Category:	Eye Care Center
Address:	451 E Altamonte Dr #1467, Altamonte Springs, FL 32701, USA
Phone:	+1 407-830-7448
Site:	local.lenscrafters.com
Rating:	3.1
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 14

Reviews 12

Juliette Slonka

If I could leave no stars, I would. Ive worn glasses for close to 30 years and contacts for 20 and Ive never had such a terrible experience. Went twice, waited almost an hour to be seen the first time and then the doctor - who has the worst bedside manner ever - dilated my eyes before he had me try my contacts. Needless to say, I couldnt tell whether they were correct or not. No one at the office seemed concerned with the fact that I couldnt verify if my prescription was fine and never even mentioned a follow up before I left. The front end staff is also very either incompetent or overworked - not sure. I ended up having to go back because my prescription was - you guessed it - incorrect. Waited just as long the second time - would like to note that both times there was only one person ahead of me, but they schedule exams in 20 minute increments when their exams take close to an hour. The doctor the second time was much nicer, however they didnt have both my prescriptions in stock (my eyes are not the same unfortunately) and again I left with one contact that I hadnt tried and with no hint of a follow up. Im still having trouble seeing (big surprise!) so I tried to call today to schedule another follw up. The girl who answered said she was with another client and would call me "in a few minutes." This was around 1:30pm. By 4:15, I still hadnt heard back, so I called back again. No apologies or anything, and also no appointments available for over two weeks! Now I have to go to another optometrist and pay out of pocket to be able to see. This place is a joke, as well as overpriced and full of incompetence. Take your eye health, money, and time elsewhere.

A Private User

They told me it would be 7-10 for my glasses, even printed an estimated delivery date on the receipt. When I called on day 9 they changed their story to 10-14. On day 13 I called again only to be told 2 more weeks. Are you kidding me? What a joke! 28 days for a pair of glasses? I got my money back and I would advise you to think twice about making a deal with this place. Theyll take your money easily enough, and smile while theyre doing it, but be prepared to be left high and dry. I dont think they ever would have called me to let me know there was a problem...if I hadnt called them I could have been waiting forever.

Julissa Calderon

I have visited this location two times because I loved the selection of frames but the employees are by far the rudest people I have ever spoken with. My salesperson was very disrespectful and provided the worst customer service. When I had asked if she could clean the glasses, (they were dirty, scratched, and thrown in a drawer) she responded sarcastically "If you would just wait a minute, Ill clean the glass just to your satisfaction." I would never recommend anyone to visit this location, I will be taking my business elsewhere.

Jennifer

Everyone is friendly BUT they have no idea how to run an efficient office. If you value you time and money dont go to LensCrafters. The doctors divide up the office. So, if you see one doctor and she is booked you cant see the other one. It takes weeks and weeks to get through the process... My appointment was in January just now getting final script for contacts. Well, if they call me back that is......

Robert Murphy

God awful experience. Took over 2 months, 6 trips to the store, and umpteen phone calls for my glasses to finally come in. Employees were respectful but the store does not function well. Ive never been so furious in my life over a buying experience.

Matthew Harrington

I had a fantastic experience here. I was a walk in appointment for an eye exam. Everyone was very courteous and professional. After the eye exam the employee, Emily, set me up with glasses. She was very nice and helpful.

Tiffani Laprocido

The staff and the doctor were all amazing! They have great choices in eye wear and I will definitely be going again each year! The new technology they have is absolutely awesome!

Jacob Merrifield

I was left with a very good impression from the Doctor. The staff was helpful and kind. I would do business with LensCrafters again.

Jenet Chosen

Love the service all first timer this is the best place.My Sister recommended them.Im glad I listen.

Dillon Thomas

only had 2 employees on a Saturday waited 25 my to pick up my glasses

Laura Latham

Very friendly staff, in and out pretty quick.

Zion Bradford

Nice staff fast service