Category: | Chevrolet Dealer |
Address: | 1035 S Suncoast Blvd, Homosassa, FL 34448, USA |
Phone: | +1 352-795-1515 |
Site: | crystalchevroletonline.com |
Rating: | 3.9 |
Working: | 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–7PM Closed |
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Haley Aultman
Lol love the response that the service manager has attempted to rectify the situation. Smh like I said buyer beware. Worse experience ever. Do not buy from this dealership. In November 2015 I purchased a used vehicle from them. The next week I called my sales rep (Jarad) and told him a long list of problems I was experiencing with the vehicle. I have taken my SUV into their dealership twice now; its an hour and 15 minute drive one way for me, and my truck still has major problems. The last time I was there I dealt with Arnold, my husband who is a Harley mechanic wrote the problems down himself, explaining in detail what was wrong or problems we were experiencing. Several days later I get a call back explaining that they cant find anything wrong, the problems that my husband listed arent happening for them and what is happening cant be fixed because my extended warranty will not cover the repair until it completely breaks and is not operable anymore. Yes they sold me a vehicle with legitimate safety problems and they are using my extended warranty to cover repairs that should have been done BEFORE THE VEHICLE WAS SOLD. I explained to Arnold I was very unhappy with this and his exact words to me well this is what happens when you buy a used vehicle should have thought about that before you bought the truck. Furious I asked to speak to Frank who is the head manager over ALL dealerships that the Lambs own (this includes their Harley dealership in Crystal River and the Harley dealership in Ocala which is War Horse Harley). At this time Arnold transfers me to Blaine and not knowing it was Blaine I leave a message asking Frank to please call me back. Blaine returns my call a short time later and informs me that Frank is well aware of my vehicle problems and he agrees with Blaine that there is nothing more they can do for me and restate this is the problem when you buy a used vehicle and I should have thought about that before I bought the truck. When I went to pick up my vehicle I again have to deal with Arnold and he was extremely rude and demeaning; even told me again this is just what happens when you buy used vehicles. I left their dealership and turned right before I got to the very next red light my truck was still doing every problem we had explained to them yet when thry drove the truck it wasnt having any problems at all. To this day I have yet to speak to Frank about my displeasure for the service representatives and I am stuck with a truck that is still having problems. Worse customer service Ive ever dealt with. I will never recommend this company to anyone or buy another vehicle from them. First impressions are lasting and this one left a sour taste in my mouth.
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John Neal
In my thirty years of car buying I have never been ripped off so badly, I was deceived, lied to, and basically treated like a chump. When I went in to the business office to sign the papers the first thing they did was try and sell me an extended warranty in which I made it very clear I did not want, when I got home and had time to look through the paperwork there was a warranty for $2.450.00 Also while signing papers I saw a charge for DuPont paint protection for $688.00, I told them that I didnt want that, they said it was too late it had already been put on the vehicle, another lie since the truck was still wrapped in plastic as it had just arrived at the dealer from the factory. I also made it clear to my salesman after the deal was made that I would not pay any additional monies for add ons such as dealer fees, you guessed it, $699.00 dealer fee put in there. My truck is equipped with OnStar navigation but they added some other type of theft deterrent protection for the modest price of $199.00, which basically is stickers in your windows. Sad part is I didnt even get ten cents stickers. I went back to the dealer with all of these concerns and I have been assured that the extended warranty and the theft protection is going to be refunded, as far as the $688.00 paint protection, I was told that all of their vehicles are required to have it per "the Lambs" I guess they are the owners of this den of iniquity. I am embarrassed to say just how badly I got raked over the coals, but Im sure they made their weekly sales goals on me alone. I guess I was an easy target due to the fact Im handicapped. My first advice is to stay away from this place but if you do buy anything from them, take someone with you and have them read everything before signing, two sets of eyes are better than one.
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Chris Reinhardt
65 days. Thats the amount of time that it took to repair my car. During that period, I had been told that it would be ready next week for sure, roughly 5 different times. The excuses given ranged from the tech had to be pulled off (car wasnt done a month later), to we ordered the wrong parts, parts didnt come in, and even included, we dont know whats wrong with your car. The delays for inferior craftsmanship however were the most common. Twice my car had to be taken back into paint to be corrected. 65 days when the original quote started at 19. Unacceptable. Correspondence was minimal at best. All of this, I let go when I was finally told that my car was finished, but only after I had to call when I wasnt notified. Then, the problems began to mount up. I noticed oil and dirt fingerprints all over the headliner of my car. They are in nearly every corner. The microphone for Bluetooth doesnt work anymore. If in another crash, OnStar would assume I was dead. The sunroof controls are not functional. Both of these worked fine before entering your facilities. The gaps on the rear tail light do not match. Outside trim is uneven. In 65 days of working on my car, none of these problems should have been left unattended. The lack of quality work that is showing through on my car makes me question the quality of the work that I cannot see and therefore I doubt my safety in this vehicle. I will be actively looking to sell this car and never step foot in your dealership or service floor again. For the safety and comfort of others, I will advice anyone willing to listen to avoid your dealership as well.
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Robert Skelton
I researched Corvettes for about 6 months and was in the market for one, and since I was wanting a good deal I was really only considering private party. A Jetstream blue 2008 C6 popped up on one of my search filters, but at a dealer. Man. I decided to give them a call anyways, even though I was planning on waiting on a steal from a private party. We worked out a deal where the final purchase price, taxes, title, registration, etc, was about what they were asking on the website, which was actually a better deal than any private party I saw. Especially since I had a very specific car in mind. I drove 3 hours from Melbourne, FL to Homosassa when I bought it. When I went to pick it up, the A/C got too warm on the test drive, which they promptly replaced with a new actuator to fix. It only had one key, so they went back in storage and gave me another brand new one. The glove box handle was broke, which they fixed. None of this was "required" to fix, since it was an as is purchase on an 8 year old car. It was low mileage and in great shape. This was my first experience with a dealer and my 5th car purchase, and Crystal did a great job in making me feel comfortable with such a large purchase. It even included a 3,000 mile/3 month warranty, and had new tires and brakes. It also had both tops (very desirable option), which they didnt tell me it had, so that was a great surprise. My salesman was Brent Gossett, who did a great job answering any questions I needed and getting everything arranged, and bringing me waters whenever I wanted them. I would highly recommend this dealer.