Pet Supermarket

Category:	Pet Supply Store
Address:	99 Eglin Pkwy NE #32a, Fort Walton Beach, FL 32548, USA
Phone:	+1 850-301-0235
Site:	petsupermarket.com
Rating:	3.9
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM

Location

Photos 41

Reviews 21

Tamara Penn

This letter is in regards to the events that transpired between myself and your sales associate, Trevor, at PetSupermarket, store number 132 in Ft. Walton Beach, FL on February 19, 2017. I had just received news that I needed to make an emergency trip to Knoxville, TN as my cousin (age 43) had been in a severe car accident. She was in ICU on life support with not much chance for survival. It was suggested that I arrive immediately. As a result of receiving that news, I was in a state of high anxiety and fear. I asked my sister to secure flight arrangements for myself and cat to fly into Knoxville as soon as possible while I packed for the trip. Because I had not previously flown with my 14 year old cat, I did not have the approved carrier to transport her per airline regulations. My sister called PetSupermarket, store number 132, and spoke with Trevor shortly before 6:00 PM to check price and availability for the approved airline carriers. I was comforted to hear your store stocked the item and I could pick it up in time to catch a flight later that evening. After arriving at the store at approximately 6:30 PM, I was relieved to find Trevor, the employee my sister had spoken with about the carrier. I asked him to go over the details about the specs and pricing with me. I wanted to be sure the airlines would accept the carrier so I would not have any difficulty at the airport boarding the plane. Trevor responded with very aggravated and defensive behavior. I informed him of my cousins condition, and the urgency for me to make the correct carrier purchase and catch a flight within the hour. I tried asking him a few more questions about the specifics of the carrier such as weight capacity and dimensions. Trevor remained rude, insensitive and uncompassionate given the circumstances. I asked him if there was a problem and he replied indeed there was! He said he did not like having the information he had given my sister over the phone challenged. I explained, yet again, this was all new information for me and I only wanted confirmation before my purchase. I then requested a manager and Trevor strongly stated that he was the manager on duty. I was visibly upset and could not believe how Trevor handled the situation as well as his overall lack of customer relation skills. His utter disregard of the sensitive subject matter in addition to my need for a carrier in an emergency situation was unacceptable. I would not have made the purchase (receipt attached), but taken my business elsewhere had time permitted me to do so. Incidentally, my cousin died less than 12 hours later. I was under the impression pet store employees are typically kind, gentle and compassionate due to pets being considered part of the family. I was sadly mistaken after this horrific experience with Trevor. I do not feel he needs to be working in any customer service capacity much less in a managerial position. I sincerely hope he does not treat all of your customers in this manner. Regardless, I will not be shopping for my pet supplies at your store in the future, nor referring any friends or family. I felt someone in regional management needed to be aware of Trevors attitude and his representation of PetSupermarket at your Ft. Walton Beach location. Thank you for your time and attention to this matter. Regards, Tamara Penn

Stacie K

I do adore this place. It had a lot of variety of animal supplies and some cute animal babies to adopt and take home. The people who work there are friendly as can be. I docked it one star however due to my luck with buying fish from this place. They all died and an algae eater reccomended by one of the employees beat the crap out of my goldfish leading to his death. The prices are also a little steep but not as bad as a bigger chain place like a pet smart or petco. Their animals also look a lot more healthy. It is literally just the fish ive had issues with.

Krysten G

My husband and I were just looking around Ft. Walton and found this place. We have a big great Dane/pitt bull mix and its very hard to fit him with a harness. The lady there was so helpful! And I was also thrilled to find an affordable all natural organic flea shampoo made with essential oils! And we ended up with a gorgeous halfmoon betta fish (Which I had never seen anywhere before here.Ive always seen crown tails and regular bettas) Pet Supermarket is great! Its a wonderful no pressure place to shop and its affordable. I will recommend it to anyone.

Rowen Smith

Been in here a couple of times & was ok, but last night both store associates I came across regarding asking about a guinea pig kept right on talking to one another & then when the young lady associate came to where the guinea pigs were, she acted like she didnt even want to help, so guess what?! I didnt buy from here...........retrain your associates on better customer service!!!

Cheryl Cargle

Everyone is super nice, they? dont mind helping amyone. HelpFind,what THEy are here to do as helpers. Some just need simple nail trims. And Some animals need their furs Trimmed shaved. Thank You, CHERYL Martin Cell # 850218-1752

Jack Skellington girl

Theresa good animals there and the hamster was heath and you tell you same name choice so I will definately come back the best part is that they allow pets to go in with you

Valerie Jordan

Wow who knew when trying to purchase a parakeet you had to show proof that you had a cage. Nothing like loosing a $50.00 sell well be taking our buisness somewhere else.

Helen Tao

The people in here really love animals and they all have their own stories about their pets. I like hanging out in here, I learn from the staff so many things too.

Mildred Pitts

What a great place to get all of the pet needs that you have to get for your pets. They have beds and cages in here as well, a pretty convenient place.

ben hall

Stood at the fish tanks ready to buy and the employees seem to avoid contact with customers. Ill just drive to petsmart.

katherinelynnee

No one came to help, had to search for help and was not helped much even then. Petsmart it is.

Nate Osborne

Great store, and friendly staff! Wish they could be closer to Navarre!

Linda Smith

Love this store everyone is so helpful only place i go for my kitten

Flavia Flores

Theyre so friendly, and helpful! Everything you need is there!

Jonathan Gaydos

Excellent customer service and a large variety of products!