Best Buy

Reviews 3

TH

TheMcInator

There are generally two key words to describe the majority of Best Buy employees. 1. Arrogant 2. Rude Last month I went into the Clearwater store located on Drew St. I waited (as usual) somewhere around 15 minutes for assistance. In the waiting period I caught a cell phone department employee that was waiting on a customer and told him Id like to see him when he finished with his customer. Before that employee was through with his customer one other employee finished with his customer then proceeded to wait on the first person he spotted instead of finding out who was next. Leaving the store, insulted and infuriated with his lack of care, I expressed my anger at what happened to the security employee but in my anger let a F bomb out. Instead of politely correcting my slip up he proceeded to order me not to use that language. I proceeded to tell him he has no business telling me what I could or could not say and I was leaving the store. Wouldnt it been more appropriate for the guard to simply ask me not to use profanity and not give me a directive? Then this overly aggressive guard dog proceeded to follow me into the sidewalk (although I said no more to him) and gave me the impression he wanted to go a few rounds with me. As I turned around to see if he was going to jump me my wife pulled me out into the parking lot and that was the end of this incident. At this point I might purpose the question why a store employee wants to beat up on a senior citizen in his late 60s? Is this how they train their people to deal with the public? Strangely enough, as if I didnt learn my lesson the first time, I actually went into the same store a couple weeks later to see if I could get some help with my cell phone. What a mistake that was. I should have learned the first time. I had an employee come up and put my name on the waiting list but while he was getting information from me a woman interrupted his interview with me and basically hijacked my getting assistance. As if this employee couldnt put the hijacker on hold and finish with me. What an idiot he was and also am I to allow this to happen a second time! Expect to be treated with any degree of dignity at BB? NEVER!! NOT POSSIBLE!!! Its too bad that Tiger Direct closed down their local store because this is the only reason I would have gone into Best Buy as Ive found over the span of several years that this kind of unacceptable customer service is the norm and not the exception with the entire national chain of stores. Ive found this to be true from Minnesota to Tennessee to Florida. Their poor service comes with each and every retail outlet they open. The absolute arrogance of these people knows no bounds. The bottom line was that I made my purchase of two new cell phones and service directly with the cellular service provider and avoided further delays and insults by dull witted, unprofessional employees. I wouldnt enter any Best Buy store if they were giving away free laptops or large screen TVs. I wouldnt want to give them another reason for me to hate.

JO

Jon Solari

This is a late review, but I wanted to make mention of a situation that happened to me during Super Bowl Sunday 2016. I came in to buy a TV I saw online, a 65in Samsung curve TV. It was my first big purchase of that price for a TV and I was really nervous. Salesman were walking around the TV department, not one of them acknowledged my presence. I literally was there 20min looking and comparing the other TVs to what I was looking to get. Finally I decided to hunt someone down and within minutes I made my $2,000+ purchase. Thankfully I have a truck, but because of the nature of the curved TV, it was not allowed to lay flat, nor would fit in the cab. It was dropped off by your associates into the bed of my truck with a wave of good luck and they returned into the store. I was left with a massive TV box in the bed of my truck with no way of tying the TV down. I live in Palm Harbor so to drive all the way from Drew street (especially along 19) there was no way I jeopardizing a purchase of that magnitude with it ‘possibly not sliding around’. I went back into your store and asked the cashier there if I could get some tie downs or rope or something and he and another associate said they couldn’t offer this because Best Buy would be liable if the rope snapped or wasn’t tight enough and something happened to the TV. Logically, I would assume if I was given the rope/tie downs, and I was the only one to tie it down, I would be liable – you couldn’t even offer a customer something for this? Anyway – not a TV salesman, but a cell phone sales rep named Christian overheard my ordeal and came over to ask me what was going on – I explained I would have to have someone bring the TV back into the store so I could return it because no one could offer up some tie downs. He listened to me and even offered to check his car if he had an extra tie down. Thankfully he did and offered it up to me with the promise I’d bring it back to him the next day. He didn’t know me and his sales/commission wasn’t affected regardless if I left with the TV or returned it. The fact he was so willing to help me out spoke volumes and I hope this letter assists in recognizing him for a job well done. I was sad to learn he was off the next day when I returned the tie down to another cell phone rep, as I wanted to thank him in person. In this day and age, customer service seems to be the bottom of company’s priorities. Not only did he save Best Buy a sale, but he would be the only reason I would ever return to your store after the ordeal I went through. Thanks again Christian!

AR

Arber Parham

I went to this Best But on Sunday and took awhile deciding on what UHD television i wanted to buy. Well i seen a 65" inch Vizio smartcast with HDR and a 65"Sharp smart tv with HDR on sale for $1000.Well the sales associate told me that the Vizio would be a better choice because it had a better processor and sports and video games would look alot better. So i went with the Vizio, i also purchased a 40"samsung for my sons room. And was talked into a $32 HDMI cord because he said i would need it. So $1500.00 later i was told i would need home delivery but this was free with the purchase because my H2 Hummer couldnt transport it in the upright position (told me it cant be layed down)so i had to go with the delivery and receive my TV 5 days later. I chose the window for delivery for 4pm-8pm because i work till 3pm. On Thursday i received a conformation call that the TV would be delivered tomorrow at "SAID" address. Well guess what..wrong address so now i have to call customer service to correct the address issue. I told the guy the correct address he typed the wrong number! I didnt check my receipt. Stupid me.. anyway they told me this could delay my delivery for a few day now because they had to change 1 number on the address. Luckily it didnt.but what did happen was i got a call at 1:15 on Friday from the delivery truck saying they were on their way to my place!! I didnt want to take another chance of getting my TV so i had to leave work early. (I live alone). So to top all that when i get the TV in my house i look at the box to make sure its what i purchased and no where on it does it say it has HDR ( HIGH DYNAMIC RANGE)so i start to wonder. So i called Vizio themselves and they told me that NO this series of Vizio DOES NOT SUPPORT HDR...SO BEST BUY HAS LIED TO ME and who knows how many others.i stopped in there today to be sure of myself that they were advertising this Vizio with HDR support and YES they still are. I took a picture for my evidence . Oh and remember the guy told me it couldnt be laid down? Well inside the manual it has a picture that shows how to put the feet on this tv and you first have to lay it down to do this. And it came with an HDMI cord...lol,