Verizon Authorized Retailer, TCC

Reviews 14

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Joy Milam

I had a most unusual situation when I went into the Torrington Verizon store. I had just lost my job and my corporate phone. Julia offered to walk me thru the entire transition and, needless to say, she was incredible!! Long story short..........I had to make multiple trips back to the store - due to corporate issues and other work around problems. Julia had a smile on her face every time I came in. Instead of hiding from me - she stepped up and made everything perfect. Im so lucky that I was helped by someone who cared so much - esp. when I was in such a funk from just losing my job. I have told quite a few friends about my great experience and hoping that they have someone like Julia to help them as well!! Joy

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Jonathan Wheeler

Wireless Zone of Torrington displays the hometown respect and loyalty one doesnt normally see in a retail atmosphere. I have nothing but glowing reviews for all of the employees, especially their manager, who keeps everything under control in an environment that could easily turn into complete chaos. I highly recommend anyone who has dealt with the stress of any corporate location to stay local and support business in town. I guarantee they will not regret this decision. Thank you Torrington Wireless Zone for the wonderful customer service experience!

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Cathy Milne

My experience at the Torrington Wireless Zone was fantastic!! I had been to others in the area over the last few weeks in search of real customer service...I got that and more! Honest discussion about plans, prices, plus pros and cons of a variety of specific issues specific to me. I had asked all the other places the same things, too - but never got an answer that was consistent with the Verizon website or they were trying to upsell me stuff - this is NOT what happened here. Ray and his co-workers were great!

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stephan mussehl

Horrible customer service was having a problem with my data usage through Verizon. Verizon was and still is cutting off my data at 1G but I should be getting 2G a month... cant remember the employees name but she didnt help at all she did was tell me it was a problem with my phone and all I could do is buy a new phone that would have solved none of my problems seeing as its an issue with the carrier not the phone all and all very unhelpful

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Chris Leeman

I went in and my phone kept just shutting down all the time. He tells me theres nothing wrong with it. Then after a long conversation he tells me go across street and buy one at game stop. Then I go to leave a he basically yells across store have a good day just being rude about the whole thing. West Hartford verizon excellent store and great service. Helped me with everything!

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A Private User

If you are tired of being treated poorly at the Avon, Waterbury or West Hartford Verizon store this is the place to go. They take the time! Show you your options! The Torrington Verizon team genuinely makes you feel good to be a Verizon customer!

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jack ague

Horrible . Not professional people at all. They tried to fix my iphone, put new parts in it, charged my credit card for it. the phone didnt work at all, so they realized it needed something else. Totally wrong.

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Dawn Truskauskas

Gretchen and Juleah ROCK! They solved my problems that Verizon couldnt. Ive been dealing with this since 12/30!! Thank u guys!!

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jorge dacunha

This place is great, just set me up with a great deal on my new phone and Tablet....got a great deal, thanks Andrew!!

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Robert Baye

My experience Torrington Verizon excellent very knowledgeable and friendly staff, a pleasure to deal with

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Brian Kulduff

The staff at torrington Verizon wireless store resolved all my problems and treated verywell.

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Ron Lecuyer

The best customer service. Gretchen, Juleah and Angel were extremely helpful.

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Darius Berroa

Friendly but wait time is not to great.

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Brook Noel

Always helpful

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