Best Buy
| Category: | Electronics Store |
| Address: | 95 Elm St, Enfield, CT 06082, USA |
| Phone: | +1 860-741-2002 |
| Site: | stores.bestbuy.com |
| Rating: | 3.8 |
| Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM |
Location
Photos 100
Reviews 59
KI
Kip Winger
Awful experience. We must have counted 20 employees on the floor after we stood in the TV section for 20+ minutes. No acknowledgement of us at all by anyone! The guy up front was more concerned about what was happening on his phone than doing any sort of work apparently. We asked this gentleman to see if anyone could help up pick out a TV, he radioed someone I guess - whom never showed up. After asking him again to have someone help us, we waited another 5-6 minutes for a sales person to come by and give us some pretty vague, uninterested advice on their products. This was the worst customer experience we may have ever had. I surely hope that they can take some more time to train and manage their staff because this is the reason that so many retailers are going under. PC Richard made a $1,300 sale right after we left - go see them for appliances!
ZA
Zachary Le Duc
We went in looking for a replacement laptop after my wifes broke. We purchased the replacement plan and were having awful service with Best Buy Corporate Customer Service. Annmarie and Jimmy helped us get the replacement we needed and provided excellent customer service in the process. This was by the best experience I have had at a best buy ever. I highly recommend this location.
C?
Càrol Pèloquin
Great service from the moment I walked in..greeter answered so many questions and pointed me in the right directions..a sales associate then spent a long time with me, helping me get the best deal for me..ask for Chris when you come in..hes great!
DE
Dennis Desmarais
Generally have the selection of merchandise expected but it is a struggle to find staff on the sales floor and the level of technical expertise varies widely. The staff is not cross-trained across areas of product.
ME
Meowke
Convenient that it has its own parking lot and not attached to a Mall, so you dont get mall zombies that just walk around with no purpose. Very close to the highway too. Usually not crowded.
KU
Kurt Loescher
Visited the store to find an item their site said was in Stock. Went through 3 employees before one finally found it in the back warehouse. Store is otherwise clean and laid out well.
A
A Private User
Wouldve been thoroughly excited if geeksquad couldve taken 5 minutes out of busy chatter to help me. However apparently idle conversation takes priority. Thanks for wasting my time.
CY
Cynthia Rubin
Tomorrow will be 4 days since my appt on Monday. Still no phone replacement through Applecare. Management may need to manage all departments. They are significantly understaffed!
JO
Josh Kudo
With the advent of online retailers, what do you get from shopping at a place like Best Buy other than the ability to try before you buy and instant purchase power?
TR
Travis Zell St. Peter
Staff gave me a few minutes before asking if I needed help(which I love b.c I like to check reviews on my own first) and they were very helpful when I needed them.
JE
Jerry Anderson
Good Buy Best Buy!! Some technical staff and door greeter useless. Cindy the manager and Sherry the sales person great. Good Buy Best Buy never again.
MA
Maureen Palmer-Lavoie
Was buying a computer, sales guy was paying attention to everything other than me. Actually gave me the wrong computer. The return process was good.
LA
Lance L.
Best Buy is great, last of the Big Box electronic retailers left. Always some great price on something. Next to 91, Starbucks across parking lot.
NA
Nathan Rasmussen
I love this best buy. The employees are great. One even helped me find a better price online when I told him I couldnt find one to price match.
CH
Chris Becker
Staff was not only hard to find, but also gave me incorrect answers to specific questions that resulted in me buying the wrong product.
ME
Melissa Mascola
Great customer service. Has everyone. Less crowded than Manchester and other stores near so theres more assistance and less wait.
KA
Kathleen Bates
Zac the manager as amazing he exchanged the tablet that was problems he is the best if you ever have an issue deal with him.
OR
Orion Patenaude
Why does it take a half hour wait on the phone to get to a human being!? Bad business and almost nonexistent service.
BR
Brian Fontaine
No service at all, waited an hour before someone helped me in mobile. Employee paged someone 4 times before I got help.
A
A Private User
Dont know how long its gonna last there since theres hardly anyone there. Excellent staff though, very knowledgeable.
SU
Susan Lecuyer
great assortment of everything, sales people are accomodating. store is always clean. things are easy to find.
DR
Drew Jung
Smaller Best Buy but staff was extremely quick to assist and answered all of my questions. Highly recommended!
FL
Flashpoint Studios
The wonderful selection of TVs and all things electric is profound here. Staff is friendly and eager to help.
RA
rahul iyer
Very friendly, helpful representatives. Some of whom have knowledge of multiple technologies and categories.
BR
Brian Seibert
Easy in and out, good folks there to help you find what you need. Prices are in line with most of amazon.
NA
Nate Benis
Customer service could be better, holyoke location has alot more products and staff is alot more helpful
ER
Eric Mazzarella
Great place to test out all of your full retail priced electronics before you purchase them on Amazon.
ST
Steve Powell
Very friendly, helpful and knowledgeable staff. Nice layout. Easy access from I91. Ample parking.
AL
Al Cherry
Associates are very friendly and knowledgeable. Prices are great. Cant wait for Black Friday sales.
EL
Elven Origins
I work here and the staff are extremely friendly knowledgeable and helpful. Come and meet us!
JA
Jason Marchant
never had a bad experience here. they know theyre stuff. Quick store pickup too
A
A Private User
Customer service sucks...dont buy a computer from them you will get burnt.
ED
Ed Ewaldt
Had a phone issues and the friendly staff was able to resolve it quickly.
JO
Joseph Rowe
Easy to find things especially with the helpful and knowledgeable staff.
SU
sujith krishna
Worst waited for a TV for 8 hours but no proper response so sad and mad !
KE
Kevin Kelleher
Not terribly helpful r reasonably. I went tere then used amazon
NA
Nader Kavandi
Nothing special about this place, your standard BestBuy store !
HA
Hannah Christian
Doesnt have everything bigger best buys have but good stuff
DA
David Gonyea
Very good service. MARK AT Enfield store was very helpful.
DA
David Prentiss
Great store with a great location can see from high way
NA
Nate Fish
Great place to check out stuff to later buy on amazon
PR
Pr auto supplies Springfield ma
Grate attention and Good service A+++++
SY
Sylvia Foster
Absolutely ignored by passing personnel
RI
Rich W
Over charged me. Lowered item next week
JU
Juan Hernandez
Great service workers are very helpful
RA
Rachel Fauteux
Good selection good customer service
JA
Jason Murawski
Always have top notch service here!
ED
Edwin Perez
Great device sales representative
SH
Sheila Welch
Staff curteous and knowledgeable
PE
Peter G
Nice store. Easy access from 91.
AR
Artur Ulatowski
Limited selection of merchandise
AN
Anthony Rinaldi
Helpful staff and clear layout.
TH
Thomas Lansner
Didnt get the help I needed
RE
Rebecca Maung
Great customer services..
DE
Derek Crowley
Good prices good employees
SU
Susan Jacob
Super helpful staff.
CO
Colin Gaines
Very helpful staff
RO
Robert Freeman
Limited selection
CH
Chris R
Great prices!
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