Toyota of Greenwich

Reviews 5

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Robbie Jenkins

When I drove onto the dealership lot, my intention was to "window shop". I knew that I needed to purchase a car by the years end. So, I wanted to begin looking in time to determine what I wanted. My Mom has owned her Toyota Corolla since she bought it brand new in 1999. It still runs as though shed purchased it yesterday. So, needless-to-say, I KNEW that I wanted to buy the same brand. Two hours later, I was driving off the lot in a 2016 Toyota Corolla "S"! When Ive told others about my intentions and the ultimate results, they were shocked. They were further surprised to learn that I was not coerced into making the purchase. My Sales Consultant, Layne Sohun, did not display any of the "stereotypical car salesman" characteristics. He was attentive to my goals; took the time to identify a vehicle that fits my personality; extremely knowledgeable of the product (exterior, interior and engine); worked diligently to stay within my budget; made appropriate suggestions; assisted in the process of switching insurance companies; and even helped to negotiate a lower rate on my insurance. And, I noticed how well he worked with other members of the sales team. In conclusion, I feel as though Ive made the right choice all-around. Those that Ive shared this information with personally, have requested his contact information. There are a few people that I know are looking to purchase a vehicle. And, Im sending them ALL to Toyota of Greenwich! Im pleased with my experience! And, I love my new car! For someone that has only worked at the dealership for 4 months, he has certainly made a positive impression. Layne represents the dealership well. I will not need a new vehicle for quite sometime. However, I hope that he (or someone like him) will be there when I need to. Thanks again, Layne!

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Richard Spaziante

Went to Toyota of Greenwich to lease a Highlander Limited for my wife. I met with Jeff Symeon. Jeff knew the product inside and out. He was kind, courtesy, proffesional and personable. Once I was dazzled with Jeffs brilliance, Clint Steen, the General Manager and Owner, stopped by Jeffs desk to assist with the lease payment and breakdown. They both made the process easy and comfortable. You get that warm and fuzzy feeling at this dealership, very different then other stores. Upon picking up the Highlander a few days later, my wife and kids were with me and my wife could not be more impressed. Jeff paired her phone, set our home address in the navigation and went thru every button and switch with on this car. Jeff welcomed any questions she had and made sure she was comfortable with the new car before she left. Jeff was kind enough after his thorough presentation to walk my wife thru the dealership. He introduced her to the service and parts department and even went over with my wife where she should drive in when it is time for service. It was an extraordinary experience and I wish I could speak to anyone reading this who is considering buying a Toyota. This is the only place to go. In a world that is quickly losing its personal touch, if you want to be treated like you should and not just another number, this is the place to go. See Jeff Symeon and Clint Steen. You cant go wrong.

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Jonathan Hartofilis

I walked into the Toyota of Greenwich dealership and within a few feet I see a man beaming with a smile to greet me and he says, "I know your name!" At first I thought this was a strange way to start out but I decided to play along. He says, "Its Angie, right?". My mouth dropped open, Angie is my name! I immediately thought to myself that this should be an interesting car buying experience if he has esp! LOL It turned out that there was another woman who was named Angie that we was waiting to greet! What a great coincidence and a VERY good laugh. Chris D. was wonderful. He was straight forward and answered my questions. I have 3 young children and was in a big rush and he got right down to finding me what I wanted, getting real prices, and giving me numbers I could work with. I found him to be fair and a good listener. He made everything extremely easy for us. Later when I was signing the final papers there was a misunderstanding that occurred with another person in the process. I felt like I was afforded the space to express my perspective. We came to an understanding. There were several other people that were there and caught pieces of the conversation. They approached me after to make sure things worked out okay. I could tell that they REALLY Pride themselves on customer service. I really enjoyed my experience.

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JimBrosephx7x5

If I can give half a star I would. I dont take time to write reviews for anything but after my awful experience here, I want to warn others about this place. These good reviews are certainly written by the staff that works there. Next to Toyota of Westport, this dealership is the worst, especially the service department. Just because of the awful customer service and overcharging, my family and I will never buy or lease or rent another Toyota again. Where to begin, I made an appointment at 10:30. When I arrived there, I was told my appointment was for 10 and that I cannot be seen since I showed up late! Then after refusing to accept that it was their mistake, I made another appointment. My extended warranty covers everything that has to do with electrical malfunctions. After explaining to them about my lighting issue on my dash, they said I will have to pay for it, as my warranty doesnt cover it. It very clearly on paper states it does so the service guy changes it and says its a sensor issue. On top of all this there is an incredibly high wait time. Just for a simple oil change it takes 2 hours. Instead of going somewhere else for a 15 minute oil change. This place is expensive and a huge waste of time.

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Zain Seyal

I wish I could say good. I spent days researching and trying to figure out what dealer and what car would be best for me. Finally after days, I contacted Toyota of Greenwich and surprisingly they matched a price for me and gave me a good offer over the phone! Low and behold, as people warned me, I skipped 2 classes and my father left work early to drive an hour to this dealership to be completely disappointed. We felt so discriminated against. Odd thing is that the sales person was black and her name was Shani. She completely lied to us over the phone and email. When we got there she said oh sorry I didnt realize it takes 2 days to process, so I cant do anything today. Youll have to come back tomorrow. Then she said she would at least do the paperwork with us which we agreed to. However more issues came up. She then made us wait for a long period of time. We can visually see her laughing and cleaning cars and wasting time!! We just sat there so disappointed and we felt completely ignored and hated on. Was it because we are brown? We look religious? Have beards? Whatever it is, I will be making sure this dealer gets reported to HQ! DISGUSTED!

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