Ace Hardware Saddle Rock

Category:	Hardware Store
Address:	7420 S Gartrell Rd Unit B, Aurora, CO 80016, USA
Phone:	+1 303-515-7006
Site:	acehardware.com
Rating:	4.1
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–7PM 9AM–6PM

Location

Photos 3

Reviews 8

Brent d

I had purchased an item at another Ace Hardware on the other side of the state, we ended up not using it and went to return it to our neighborhood Ace which is this Saddle Rock location, at which point we were told they would not do returns from other locations. At this point I asked to speak to a manager because no signs were posted nor was there any info stating that on the receipt. When the Manager approached and I explained my frustration he told me that I should have know that Ace stores were independently owned and that why would they want to return the item. I pointed out the lack of signage and notifications to the policy and he reiterated the fact that I should have known. I reached out to their corporate customer care line which kept in contact with me and said the manager would be reaching out to me to resolve, well that manager never did reach out and finally when the corporate team reached back out to him, he told them that they would not reach out to me to try and resolve. The only thing that the corporate team could suggest is not spending any money at this location again and try a different location in the future. People talk about supporting small business but it is hard to want to support a small business that acts like this.

Christopher Consol

Some of the rudest customer service Ive experienced. Brooke was annoyed that we came in a little before closing time for a few things. After finding what we wanted and waiting for the guy who fills the propane to help another customer she explained in a rude tone that its 8 oclock and were closed "you can come back tomorrow morning". After I told her hat was unexceptable we got the propane filled and asked to ring a couple of high ticket items seperarely. We received a very loud deep sigh. Very rude. Its apparent that Brooke had some where she would rather be than at work. Hopefully the manager will attend to customer service training of rude Brooke. However the adult in the store was very helpful, unfortunately I was so annoyed with Brooke that I didnt catch his name.

Kevin Purser

I needed screens and I needed them in a hurry due to closing the house I was selling. I procrastinated and did not get my order in until the day before I needed them done. The saying "failure to plan on your part does constitute an emergency on mine" does not apply at ACE. I explained my situation to the folks at ACE and they said they would see what they could do but the normal time for screens was 3-5 days. The next day I received a call saying my screens were ready. I picked them up and everything fit perfectly. I would highly recommend this location to anyone!

Lc Cottrell

This ace was the epitome of "the helpful place" - I came in with a difficult situation and a guy named Brian was so kind and aided me in my delima and saved me from the impending headache and frustration- he even went above and beyond his normal daily duties to help me. Thank so much!

Archturiat Baumann

Quick and smart service. Always beats the big stores for getting in and out in a hurry. Decent prices. AND POPCORN. This is how a hardware store used to be.

Bob Hensler

This is a hardware store for the home owner and less for the contractor. More intelligent help than you can shake a stick at.

T.J. Daly

Great service helped me find tiny screw I was looking for

Brandon Rockhold

Got here at 740pm 2-21-17 and it was closed... wth?