Sprint Store
| Category: | Cell Phone Store |
| Address: | 165 Plaza Dr #711, Vallejo, CA 94591, USA |
| Phone: | +1 707-553-8900 |
| Site: | storelocator.sprint.com |
| Rating: | 2.1 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 11AM–5PM |
Location
Photos 1
Reviews 9
A
A Private User
This "Sprint" Store is actually owned by Elite Wireless Group Inc. It is NOT owned and operated by Sprint the company, it is not an authorized Sprint retail store. I received a coupon in the mail last month telling me I had been a loyal customer of Sprints for so long that I was able to upgrade 2 of my phones at no charge. I went into this store thinking is was a Sprint Store and ordered my two phones. I thought while I was at it, I could see about lowering my plan. I pay a lot for 3 lines and I wanted to see about reducing the cost. The first representative I spoke with seemed nice enough, however there was an incredible about of misinformation given to me. I received my bill yesterday and realized I had been lied to, deceived and not given all the information regarding my new phones and my new plan. I specifically told Ali that I did NOT want to pay for a phone on monthly installments, that I wanted the phone upgrade for free like the coupon said. He said ok and we proceeded to get that going. Come to find out today he was not authorized to give me that deal and now I am stuck paying monthly payments on a phone that is already obsolete. On top of that he did not mention that there would be an upgrade fee of $36 dollars for each phone. I also have a phone that I pay for my Mother, she has an old flip phone with large numbers so she can see it. She is 80 years old and has no need for a smart phone. They put that line on a whole different account and charged me $46 and some change. When I received my bill in the mail last night, it was $311.28. I was completely shocked and outraged. There were all these fees that were not disclosed to me. I realize I should have read the 15 million sheets of papers that got printed out but I trusted this guy. I am usually a very good judge of character but apparently not this time. So, because today was the 15th day - not the 14th day they would not take back the phone. They could have buy chose NOT to. I spoke to the Sprint Corporate office and they said that they have the choice to take it back but they refused. The "manager" Edward that I spoke to today was aggressive, hostile and threatening. I felt so afraid that I had to call the police. He is a very large guy and loomed over me. I was really upset. I felt lied to, cheated and taken advantage of. My hope by writing this review is that people are able to make an informed decision when it comes to their phone plans. I want everyone to realize that this store is not a Sprint store even though it may look like one for all intense of purposes it is just like going to Best Buy. I think I would have been better off going to Best Buy to tell you the truth. I know that I wouldnt have been bullied and treated so disrespectfully. Please dont patronize this store and tell your friends about this experience. I hope to save peoples money and safety by writing this review.
A
A Private User
Store where I bought the new service from AT&T, in Vallejo, ca. Was one of the worst experiences in my life! The store is Ghetto and the staff was incredibly rude. The assistant manager Aaron was totally rude telling me that my transaction was wasting his time cause I didnt buy it from him and that they work on commission and he didnt have time to "deal" with me. He first wanted me to wait to pick up my phone that I ordered so he could sell it to someone else who wanted the new iPhone 6s in rose. Then he told me my transaction was taking too long and that there was 10 other people behind me that he could be making money off of. And he was talking loud enough that all the other customers could here. Was horrible! AT&T never gave me any bullshit like this. Then I asked him if I could just buy the phone and he said no sprint wont allow you to purchase a phone, you have to lease it. Then when I asked him about return policy he said I couldnt return cause I signed a contact. Nightmare experience! Am seriously thinking about returning and going back to AT&T cause this was insulting!
A
A Private User
I paid for a bill and they did not have a printer to print the reside and told me that I get it by mail in one hour but I did not get it yet. I have to drive all the way from Sacramento to get the reside its redecules.
A
A Private User
Worst store and people. Go to El Cerrito Plaza. This is not a real Sprint store, and the employees are worthless. Took El Cerrito no time at all to do what was "impossible" in Vallejo.
A
A Private User
These workers are a bunch of liars and plans to offer Robarte you change them for you back then you want to charge $ 7 sprin is a company ratera
A
A Private User
Ever Sprint Store I enter you have to wait around 10 minutes to be helped. Even for small issues.
A
A Private User
Worst experience ever. Worthless manager and most staff are rude
A
A Private User
Ali and his team are amazing! Customer service is awesome here.
A
A Private User
Michelle