Bikecology Bike Shops

Category:	Bicycle Store
Address:	2355 Sepulveda Blvd, Torrance, CA 90501, USA
Phone:	+1 310-320-1417
Site:	bikecologyonline.com
Rating:	2.9
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 9AM–5:30PM 10AM–5PM

Location

Photos 36

Reviews 9

Paulo Vinicius

I used to be a good customer of this store. Ive bought two Treks, two Giants and was about to purchase another Giant. But, this time... they offered me a deal on a Giant TCR Advanced 2 if I have paid cash. But, I was rushed to purchase it at that very same day because they clearly said me I wouldnt get the deal the next day. That was the same as saying "please leave our store" for me. Cant accept that. The only good thing at that store now is the mechanic - Dave. That guy is awesome. Every time I needed something, he was excellent - problems dont happen twice when he works on your bike. Rather than that, the components are expensive, the sellers are rude... I bought the other bikes with a brazilian seller that was excellent, but he no longer works there. I sympathize with this fellow of the review below. Thats exactly what seems to matter for them: "give us your money; if you come back, ok, but the important is that we were paid, now". Now, I got a Specialized Tarmac and they lost a good customer. I consider returning there for service on the other Giant I still keep, but not for buying new bikes. A pity, their bikes are awesome (Giant, Trek, Haro, Dahon, etc), but they need to recover quality in customer care.

A Private User

My wife and I recently purchased a new Giant Defy 1 and a Giant Defy 2 from Bikeology for our first triathlon. I had called around to a few of the bike shops near our home in West LA, but it was difficult to find many shops that had the patience to give a beginner an intro to the sport and answer the basic questions I had. When I called Bikeology I was very pleased with the help Scott gave me over the phone over several days of questions I had. We were also given great personal attention from Scott and Danny when we came in to view the Giant and Trek bikes we were interested in. I know this doesnt like a big deal when you are spending a couple thousand of dollars at a business, but I have been outright ignored at other stores. It was also nice to have a conversation and learn about the bikes without feeling pressured. Since purchasing our bikes we have been back to be fitted and have our bikes tuned. The customer service we received was excellent even though both of the services were free with the purchase of our bikes and we were not obligated to buy anything else. Driving to Torrance isnt exactly convenient when you live in West LA, but we both feel like its worth while because of their great service.

Carlos mancilla

these guys have the worst mechanics they honestly need someone with experience went into to get my bmx wheel fixed and then couldnt do much because they didnt have the right parts so i understood a week later i went in with the correct part i had bought online myself which was a 9t driver bearing and asked if they could install it for me and it was good to go then 3 days later they call me saying they cant fix it because i need to buy a new driver and gave me back my wheel taken apart so i went home and started looking at the wheel and started hammering at the broken bearing ring and it just popped out to my surprise after i put in the bearing i bought and i was good to go no hassle and saved me my ten buck honestly never take your bikes for repairs they know nothing on bikes

bfett011

What a terrible shopping experience! DO NOT SHOP at Bikeology in Torrance. Be warned that they have a no-return policy. On everything. Who does that nowadays? When I purchased the items, the staff was friendly enough. But, when I tried to return the item unused, in its original packaging, and in the same condition as I bought it, their true colors showed. The vehemence that they displayed made clear, that once they have your money, Customer Service ends. I wish they informed me about their no return policy when I bought the items. "Its printed on your receipt" was their out. There are several good bike shops in the South Bay besides these guys, and the other guys have cleaner stores, more inventory, and better service.. Youre much better off going to them.

Trevor Sanders

Solid Mechanics and staff were friendly except one employee. I dont know his name but the taller Asian gentleman (possible owner?) always seems to have a scowl on his face and a dismissive demeanor like the other staff members there. It could just be his body language but definitely noticed the same thing every time I have visited. Ive gone to the store at least 6 times and gotten the same thing. Prices for components were comparable/higher than big chain stores but I always try to visit LBS rather than Performance or Trek. I havent had many major repairs or adjustment so I cant speak on labor costs but the minor things Ive had have been fairly cheap.

Bob Blevins

I have had poor service here in the past, and I still reluctantly stopped there today to try and get some parts. Bad service once again. I cant tell of its the same owners as last time though. Too many workers in there hovering over you, and you cant browse for items. . The main thing that pisses me off is theyre NOT family friendly. The two times Ive taken my kids in there to try and purchase a bike, they jump on us about "dont sit in the bikes." WTH? How are we supposed to size them up? I blame myself for today; I knew better, and went anyways. Its a shame. It used to be a decent place. I dont recommend this place.

A Private User

Purchased two bikes totaling about $1,200. The bike lock that I purchased for $26 with the bikes did not unlock after changing the lock combination, even though the right combination was selected. They refused to replace the lock in brand new condition and started arguing over it. I was expecting a much better customer service and support, especially after paying $1,200. Arguing over a lock that costs only $26 shows how they REALLY value their customer! I will never, including my friends who were going to buy their bikes from this store, buy anything from this store again!

Devin Davis

I shouldve seen these reviews before I went in earlier today. I saw my trek allant priced for sale and I wanted to buy it right away. My old one was stolen just about 3 months ago. I kinda shifted around a bit and waited for the 2 guys working to notice me while finishing their conversation. On and on until I decided to leave. I was really looking to put down less than 400 for a commuter anyway. The thought of getting back my treasured bike was nice but I can go for a decent hybrid im currently on the search for. Bad customer service experience. Take reviews seriously

A Private User

I wouldve given this place a ZERO if I had the choice. Awful service, rip off and they only like you if you are interested in buying something expensive. Hunter, youre absolutely right about them not knowing the business. theyll upsale you if you dont know much about bikes. AVOID THIS PLACE AT ALLLL COSTS... (no pun intended - actually - maybe)