Sonoma Market

Category:	Grocery Store
Address:	500 W Napa St # 550, Sonoma, CA 95476, USA
Phone:	+1 707-996-3411
Site:	sonomamarket.net
Rating:	4.4
Working:	5AM–9:30PM 5AM–9:30PM 5AM–9:30PM 5AM–9:30PM 5AM–9:30PM 5AM–9:30PM 5AM–9:30PM

Location

Photos 100

Reviews 10

valerie romo

We have been shopping at Sonoma Market for years, even though we dont live in the Sonoma area. We love the market, especially the seafood. Every Christmas we place a seafood order and we are never disappointed. Eddie and Frank have always been very professional but also very friendly to us. Today we took a ride to purchase crabs/clams for a family chippino dinner. We were assisted by two young men in the seafood department. We asked for 7 crab (cracked and cleaned) and 3 crab left whole. When we saw the size of the crab we asked for three more. When we looked further at the display of crab we noticed a few of the crabs had a great deal of missing legs/claws. And a few of the crab the young man took out of the case to weigh were missing both claws and a few legs on each. I asked if we could get crabs without missing legs. At that point the young man assisting us decided to educate me on how to order crab. He proceeded to tell me that "large" orders such as this should have been called in because it was unfair to other customers that we were taking so many crab and that if we would have called the order in we would have received "premium" crab instead of what was in the case. This was said in front of other customers. When we returned home with our purchase I noticed what he had done. The crab that we had cracked and cleaned were missing many claws and legs... Out of 9 crab there were only 9 claws. The whole crab had all legs/claws attached. We have been enjoying the food and service at Sonoma Market for over 20 years, have passed on your experience to family and friends who also take the drive to enjoy the market. Today was the first day we have ever been treated rudely and given a sub-par product. This young does not demonstrate the Sonoma Market customer service that is tradition. This service will not stop of from visiting your market but it will make us question who is servicing us in the future.

Tanya Keller

Ok, I just returned from the Sonoma Market where I have shopped 3-4 times a week for many years. Today, my bill was $284.21. A lot of money right? When I go home, I tasted the ham that I had bought at the deli - 2 lbs. for a total of $26.11. The ham, to me, tasted close to not being good. In my life, I have ever returned anything like this, but this was expensive, so off I go back to Sonoma Market. The lady that checked me out, said take it back to the deli and theyll replace it. The guy beind the counter said there was nothing wrong with it, and as we are having this conversation, the deli manager came up and told me the same thing. I said I would just like you to open a new one and he refused. At that point, I said just give me my money back and Ill never shop here again. So they gave me my money, and on the way out I saw the manager and told him. All he said was "did they give you your money back". I said yes, but what I really wanted was the ham. I buy it there weekly and we love it. Again, no relief. What kind of customer service does that? If I had a customer that just wanted me to open a fresh ham, I would!!! They have lost a customer that spent a ton of money there, and will make sure that I never recommend Sonoma Market again. I dont care how good your market is, if your customer service is horrible, that makes your market horrible. I can see from other reviews that Im not alone in my opinion.

A Private User

The Sonoma Market is the "hub" of the town. Any time you visit, theres someone you know or wanted to talk to. Plus, the produce is great, fresh seafood and an awesome-I mean awesome-kitchen that puts out everything from killer guacamole to full meals to go. The sandwiches are tasty, large and very reasonable. But the true reason this place is the best is the people. They acknowledge you, know your kids and are unfailingly polite and helpful. (In both locations) And they give back to the community in so many ways, we are so lucky to have a company with a philosophy and ethics like this in Sonoma.

A Private User

unlike Whole Foods from Austin, Texas, Sonoma Market has friendly and professional staff who take pride in what they do. Maybe WF has some latinos working in the back where they cant be seen, but mostly it looks like "White Foods" to me, unlike Sonoma Market who hires all different types of people. This variety adds a feeling of "life" to the store which others seem to lack. At first I couldnt believe how tiny the aisles and checkouts were, but then i found out that it encourages interactions between people, not the sterile, robotic "Im doing well" you get at other, less lively places.

A Private User

Why not have some or "one" special pastry weekly to bring in more people to have or take a coffee and pastry. I know I would come in more often if you had a nice 59 cent pastry special. You could change it around weekly and put it in your add. By pastry I mean a slice of a nice loaf you use to make and sell for 59 cents. You could make a pumpkin loaf, zuccini loaf, apple walnut loaf, endless possblities. I would also shop more often since I would be there anyway.

Mike Shapiro

Fresh food. Thats fresh food. Food that you use as ingredients in a total meal. Though you can get prepackaged food there, and its pretty darn good, the main reason to come here is for fresh food. And to those who complain about the prices, understand that they sell fresh food which is more expensive than the crap Safeway passes off as "food". If you want to eat well, if you want to feed your family good healthy tasteful food, then Sonoma Market is where you buy it.

Sean Paxton

When Sonoma Market was independent I would give it a 5 ⭐️. Big with Nugget taking over, they have stripped all that made this grocery store what it was. The loss of selection of products, the sterilization of the aisles, the prices have increased and everything has moved. Sad to see such a great store be dismantled and turned into just another store.

Patricia Boyd

Very happy with the great customer service, and the small "hometown feel" you get when shopping there. Even though the store can get quite busy and crowded at times, everyone is extremely helpful and attentive to the customers needs. I am very happy to support our local businesses such as Sonoma Market!

Sara Parker

Actually, this is pretty much my hometown market. I shop there for the variety of fresh fruits and vegetables plus lots of local products. Say CHEESE! A great place to get a quick turkey dinner--no muss, no fuss at the hot bar. The staff is super friendly and so are the people who shop there.

Darick Tong

Local market with a good selection of organic produce, fresh meats and local wines. The dry aged beef is especially delicious. They also serve coffee/espresso, and can prepare party platters at their deli. As an extra plus, kids love the mini shopping carts.