Category: | Grocery Store |
Address: | 2111 Mission St, Santa Cruz, CA 95060, USA |
Phone: | +1 831-420-0781 |
Site: | local.safeway.com |
Rating: | 3.7 |
Working: | 5AM–2AM 5AM–2AM 5AM–2AM 5AM–2AM 5AM–2AM 5AM–2AM 5AM–2AM |
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A Private User
I work at the Safeway on Mission St, and before you make an opinion on our store based on this site and its reviews, consider these factors: Many of these reviews were written before the new store opened, and yes, in the old store we staggered under the weight of the entirety of west side santa cruzs shopping needs with a small, shabby store modeled in the 60s and understaffed for our revenue load due to corporate budgets based on an average of other stores. The new store is beautiful, but again, it too is overburdened by a system that allots too few hours to a very busy store due to nothing less than a set of arbitrary customer-service attributes we are graded on secretly. This means were understaffed, and the boss doesnt want to hear it. It hurts you as a customer, and it hurts us. As for produce being bad, I suggest getting an employee to help find the better fruit and vegetables, but aside from that, we have a very generous return policy on our produce. Bring what you didnt like back, we will not only replace it, we will give you back your money. Lets not pretend that dropping a dozen oranges in a bag is torturous. You want to not be stolen from? Bring the stuff back and we will set you up. Many of the reviews Ive read seem to be a few events such as bad fruit or moldy bread that have been blown up into an "always" sort of event, "Safeways bread is ALWAYS moldy" "Safeway NEVER has fresh fruit". This is not the case. In your 100 visits to the market a year, a regular shopping day of good bread and reliably good service to find the best fruit and veggies becomes the status quo and hardly piques interest. A few bad apples have soured some opinions, dont let these sour yours. Lastly, I want to stress most importantly, is the employee and the relationship with our customers. I love the people I see everyday for the last 5 years. I have regulars that seek me out. I like helping people, and most of our employees are better than decent people. Understand though that Employees ARE people. We have lives, and troubles, outside of work. We put those aside as best we can and put on happy faces as per our customer service training to provide customers with the best possible shopping experience. As it might sound, this is tough. My first day working, I was told "100% of the population has to eat, youre going to see it all, every-day". Every jerk you ever knew, every maniac that ever cut you off in traffic, every mental ill person who keeps their credit card in tinfoil and harasses our female employees as they attempt to walk to their car at night, these are all people we help every single day. At the end of a 9 hour shift we are dazed. Tired. Spent. Were trying though. I work hard. Come to our Safeway, enjoy the size of the thing, buy your groceries, talk to the employees. Make your own opinion.
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Cd cd
I live in Midtown, so Ive only been here twice & both were terrible. 1st trip, they refused to accept their circular coupon bc it "looked fake" (tried again at Morrissey Safeway- they accepted; didnt even flinch). 2nd trip, when I got home, took a bag out of the trunk to discover a pepperoncini jar had leaked all over and ruined the other groceries (rice, cake mix, all soaked through). Thats when I rememebered: the disabled bag girl been fiddling with something while bagging. I didnt think much of it at the time, but now I wondered: did she compulsively open it? Did she notice and just not say anything? I know the cashier had to finish bagging because the bagger got distracted and started playing with a lock of hair....either way, it cost me another trip back...for a refund (then I took that cash and rebought my list at Morrissey to avoid another disaster). Plus, customers discard thier coffee cups all over the store shelves- clearly they cant keep up after the irresponsible clientele. The store is larger and more updated than Morrissey, but bad management can ruin anything- dont be fooled by the facade.....
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Sean Mikawa
This Safeway, its okay. Its larger and has a good sized bakery and deli section. Biggest problem? The waits can be very long. Very very long. Dont think of coming here late night and expecting a short line. Dont think of coming here on a holiday or a weekend and expect a short line. Basically stick to daylight non-busy hours. The management is the main problem and not the staff. Theres usually only 1-2 lanes open at any one time, no matter how busy they are. I think the most Ive ever seen in 4 years was maybe 4 lanes open. This isnt like Costco or Whole Foods where they bust out every cashier they can during crunch time. 30 odd people waiting? 2 lanes. 3 am snack time? 1 lane, 20+ people waiting with a line that crosses almost the entire store. Its tolerable most days, but it can be horrendous when you least expect it. Plan accordingly.
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A Private User
Love the new store, the location, and management is very helpful if you can find one. My problem is with the staff. There have been TOO MANY instances in which the FISH and the DELI dept in particular have had no clue about their AD for the week. This gives the appearance of impropriety. Mislabeling AD prices is not only misleading, but I believe its illegal. The counter staff at both the FISH and DELI dept RARELY volunteer information regarding that weeks specials.........This only adds to the believe that Safeway doesnt care about them. Despite multiple complains regarding mislabeling of AD prices by the DELI staff ( not the sandwich dept) they remain what I consider the worst in the area. The fish dept seems to be getting better but still has lapses :-(
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A Private User
You may have noticed that if you have a safeway card, you get a so-called discount on a number of things they sell. This discount is often a fake. One example, a bottle champagne was advertised as sell in 58$ --- But if you is a member, you get 20$ off, that is you pay only $38. Great deal? The problem is only that this champagne generally sells for $38 in Santa Cruz, including in the little wine store just across the street from Mission Santa Cruz. Only if you are ignorant you think you save 20$. When the cashier pointed out how much I have saved, I pointed out this fact. The cashier only laughed and said: "Well business is business, you know." He knew all about it. The savings are just that -- a fake per-san
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Graham Ryland
Only two employees at the registers so we waited 15 minutes for self checkout, but half way through checking ourselves out we were told we couldnt buy a bottle of wine from the self checkout machine. An employee pointed to the "sign" which was a 14 point font lablemaker label half pealed off the register... Then, instead of checking us out herself she left to put out some other dumpster fire of Safeways own making so we had to wait an additional 15 minutes to check out from the blurry eyed, half asleep employee at the register. Its as big as a Walmart with only 2.5 conscious human beings running the place... and the self checkout machine is a prude.
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A Private User
in the past 3 weeks i have purchased vine tomatoes (3 were soggy furry and dead at the bottom of the package)..the cucumber was wrapped and when unwrapped soggy and mushy...the tortillas green and fuzzy....and the metamucil open and tampered with when i removed the lid...i only returned the metamucil as i wont drive back from the mountains in davenport to return rotting food...i will now be going up the coast to try half moon bay altho inconvenient this has got to be a problem with their storage and /or cooling and management of product its just icky