Verizon Authorized Retailer - A Wireless

Category:	Cell Phone Store
Address:	2116 Huntington Dr, San Marino, CA 91108, USA
Phone:	+1 626-537-3406
Site:	awireless.com
Rating:	1.8
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–8PM

Location

Photos 9

Reviews 17

Nima Bhakta

I wish there was an option for NO STAR. Total Crooks. You should file a complaint with Verizon and BBB if you can. These guys totally kissed my ass to get a commission. JEFFREY, the store manager was in the store when his employee, JOSHUA told me I could switch over from Iphone to Samsung and try it out for 14 days with no cost. ANGEL sold me the phone, told me all the accessories were "included" in my upgrade. I left the store super happy. I got home and all of a sudden couldnt use my phone. I called ANGEL and he told me hed call me back. Never did. Called him back and he said it was a "third party app" that was blocking access to my phone. LIE. Then he told me he submitted a ticket to Verizon since it was a problem on their side. LIE. He told me to call him the next day to follow up. I did and guess what - he was off that day (I guess he didnt know that the day before). Went to a REAL VERIZON store and they told me ANGEL put in a BAD USED SIM card and that it wasnt even registering as a Samsung on the network, which he should have known when he looked at the account. Ultimately, I returned the phone w/i 7 days. I walk into the store and DESTINY tells me she doesnt have the credentials to do a return and that I would have to come back when a manager comes into the office. LIE. I told her, I wasnt leaving until the phone was returned. So they called JEFFREY who previously bent over backwards to get my sale was the rudest person I could have spoken to. He then gave permission to DESTINY (who didnt have the credentials 5 minutes before to do the return) to do the return. They charged me a $35 restocking fee a $20 setup and go fee plus all the accessories. JOSHUA admitted he told me that I wouldnt have to pay a dime and DESTINY said he couldnt be held responsible for what he said because he was a new employee. BE SMART people - go to a REAL Verizon store. Read the reviews below. They are CROOKS. Call verizon and demand a refund like I did (Which I did get) and file a complaint with the BBB. Never will I ever go to this store or a retailer again.

Steven Perumean

I came to this store looking to leave Sprint, and was pleased with the streamlined process. There was no deception, all fine print was provided to me clearly, and now I can actually make calls! This is a clean, high quality store, with very professional associates. And there was actually parking available! I would recommend this store over others just because they were honest and upfront with everything. I stopped at other retailers (ATT/Cricket/Metro) but was given the run around every single time. The bill may be similar in price but I can actually to reach out to customer support. If any of you have had Sprint, you know the frustration of being looped in the automated customer service line. This store is definitely 5 star, and I will only come to this store from now on.

Elizabeth Gonzalez

I Was just driving by the other day, and never knew there was a Verizon store here in San Marino.Went in to check out a problem I was having on my phone the store manager Rashad helped me get all my issues resolved, saved me money on my bill , and I got a new tablet.I think the best part was that he and his staff completely catered to me, and broke down every thing I was paying on my bill. I highly recommend this Verizon will continue to shop there and suggest friends and family.

William Walker

The staff relies on Verizon Customer Service for most account changes. I bought a SIM card which did not work, forcing me to go to a corporate store to get another SIM card that did work, which that store gave me for free. When I tried to return it for my money back after my trip, they told me they didnt return SIM cards. Extremely dissatisfied with this store. The employees are nice, but the service they provide is of low quality.

Carolyn Mattazaro

There is reason way this store has such low reviews, so not to go into all the details of my unfortunate experience I will say that the store which is not a company store says one thing but contacting Verizon directly says other, meaning that the store employees may tell you what they need to make the sale.I must say contacting Verizon directly was very helpful, So simply saying BUYER BEWARE when you go to this store.

Kimio Earley

My phone says the store is closed at 9pm and the guy at working said 8pm. They need to call Google and change that. Subpar customer service didnt want even answer a simple question.

Melissa Crown

Bryan and Ryan were awesome! They both spent quality time multiple visits helping me set up my new phone, and I really appreciate the extra effort and attention!

Natasha Gunatilike

Came in to get help Steven was very helpful and patient with me he explained everything in detail and helped me with the whole transaction

Marthelma Gaman

Came in today needing help with my phone lock Steven helped me set up my email and fixed my issue

Maria Maria Magdalena Michaela Sedlak

Steven was great ! Hi was friendly and very helpful and I got a great price ! Ty

Daniel Hew

Came in today to get hell on my phone Steven was very helpful and informative

Joseph Smith

So theyre kinda not the best place. Not sure why theyre managed poorly.

Lisa Von Almen

Everyone was really helpful in tough problems with my phone