Verizon

Category:	Cell Phone Store
Address:	8724 Washington Blvd, Pico Rivera, CA 90660, USA
Phone:	+1 562-942-8527
Site:	verizonwireless.com
Rating:	2.7
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–7PM

Location

Photos 11

Reviews 16

korg M

There is no Customer service...They need to change all workers and even Manager...I was there with my kids on 8-6-11 about 11am.. Before i go there, i call 611 from my phone and 611 customer service open early Upgrade to my line, and 611 told me I CAN GO ANY LOCAL STORE TO UPGRADE MY LINE AND they put some note about this...I went this Verizon office..1st, i saw non smile worker, he was very mad, and i dont like him..I explain him all about 611, he told me << Listen, you can only order your phone by phone...After 1 mn, he asked manager, and she was very mad too..She came she read that note and she say << YOU WILL WONLY ORDER BY PHONE, WE CANT UPGRADE HERE>>...I was very mad too, because 611 told me I CAN GO ANY LOCAL STORE AND BUY ANY PHONE...After that i left that store very bad and mad condition and i go other store in the mall...And what happen ? In the mall Verizon, they UPGRADE MY line within 3 min and they never told me if i can only upgrade by phone...This store is very poor service and bad customer service...Verizon need to change all workers and manager...

Virginia Camarena

Extremely unsatisfied with the help from Maximiliano, with the issues concerning the new Note 7s he said I couldnt replace my phone for a different one until the new Note 7s came out. He was trying to get me to re-upgrade to another phone and I would be stuck with it and not get the replacement Note 7 when they came out. I called customer service and they said he was wrong. I was to get a new Samsung phone until the new Note7s came out like I had explained. I called to explain that to him and he kept cutting me off and hung up on me!! Customer service sent me to Whittiers store and they helped me without question since they knew the rules regarding the exchange. This store has awful and apparently Max is the store manager. Very bad misinformed store with bad management. Dont go here, the Whittier store is much better!

Yvonne Bowen

These people are deceiving and misinformed. I am so upset that they took my new Samsung Edge 7 promising to pay off my old contract, gave me the instructions and then denied they told me that. The managers are the ones who should be held accountable. I am still trying to get my issue resolved. I will call the corporate office. I have spent over 8 hours on the phone in total since December 17th! Very upset over the unfair business practices at that store!!!!

Robert Castañeda

This VZW store, is the store that I go to to buy my devices and stuff and its pretty good. But when I have a malfunctioning device they just look the other way. The manager has the same mad and annoyed face everytime I visit the store. Plus the manager is the one who is checking in people for their necessities! It is supposed to be the other associates responsibility! Something needs to change at the VZW.... I am getting sick and tired of it!

A Private User

I think there people are rude. Including the managers. All the log in screens are default to Spanish. I asked if they had an English one since I dont know Spanish. They said no and that we are in Pico Rivera. In the meantime people were signing up ahead of me until I can figure out how to sign in Spanish. I recommended that they have at least one in English and they all just laughed. Needless to say my name was never called so I left.

judith bonilla

Excellent Customer Service: DEAD SERIOUS.....called ahead to make an appt. Manager wasnt busy and took me right away as a customer. ......customer service was excellent and very attentive. Answered all my questions without any attitude or seeming annoyed. Very sweet and even hooked me up with ....honestly the MOST AMAZING perks. Would definitely come back!!!

A Private User

i love verizon wireless and the store in montebello is awesome. the one in pico rivera though is awful. no one knew how to return a phone, only the manager, who was out to lunch.

Jehny Moreno

They got a wide selection but there very sneaky with your purchase they will try to add extra stuff and charge you later. CAREFUL!!! ALWAYS CHECK YOUR RECEIPT BEFORE YOU LEAVE.

Catherine Inda

This place is decent, not the greatest attitudes. Customer service is not their strong suit. But they have a wide selection of phones, tablets, and accessories.

A Private User

Terrible service and the wait is forever because only one person working.

Julie Krueger

Staff here was actually helpful.. my new Verizon store!!

Ivan Kochergin

Very nice store, very friendly and professional staff!

A Private User

Bunch of immigrants working there!

Stephen Guzman

Cell phone sevice and repair

Rodolfo Quintana

Terrible service...