Courtesy Chevrolet San Diego

Reviews 3

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Adam Marshall

Let me begin by saying that the experience I had with Courtesy Chevrolet was exactly what I expected it to be – inferior and unsatisfactory, as with any car dealership. I came in looking for a specific vehicle on the lot. I had a printoff from their website, and I believe that made clear that this was the only car I was interested in. I arrived at the dealership, was approached by a salesman, and taken on a test drive. Throughout the process, I noticed several “options” or “extras” on the numbers. Although up-sells are to be expected, this is not what I would consider good customer service or contributing to a positive buying experience. I acquiesced to nitrogen-filled tires and gap insurance, at the insistence of my fiancé. I found it odd that even before running my credit, I was being signed up with an OnStar account. It seemed as though a few of the steps were carried out of order (which wasn’t a significant drawback, since I definitely wanted to purchase the vehicle). We were waiting almost an hour after the paperwork was finished for our car to be “ready.” We immediately noticed that the windshield was smeared and barely washed, and the entire car was hardly detailed. A few days later, after installing the myChevrolet app, I noticed my tire pressure was varying wildly (which should have been remedied by filling the tires with nitrogen) in addition to my tire valve stem caps being black and not green. As I went through my envelope of paperwork, I noticed a green sheet that specified “work not done” and listed the nitrogen as needing to be done within 90 days, but not specifying a day and time to return. Everyone we spoke to was generally pleasant. However, this should not be misconstrued as pleasant to interact with. The add-ons were presented as a foregone conclusion, and my concerns were addressed as though I were asking for no steering wheel or no spare tire. Additionally, three different people coached me to answer “Extremely Satisfied” on the dealership satisfaction survey. I am completely sympathetic to their motivations in so doing. Sales is a ruthless occupation, and I fully believed them when they said that without the highest rating the review would not be considered as “positive” by the dealership (to be understood as “eligible for bonus or incentive”). It was also mentioned several times that Courtesy Chevrolet is a “family” dealership, which is fine I suppose. But that tells me nothing and, if anything, sets the bar higher. If the dealership or Chevrolet wants to create better customer experiences, they really should go about it a different way. I would have gone to CarMax if it weren’t for the $2000 in rebates on this specific car. I don’t expect the status quo to change, not until the fundamental relationships between car manufacturers and dealerships is altered significantly.

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G Wright

No Courtesy Chevrolet - should be the real name for this dealership. This dealership is not looking out for your best interest when trying to sell you a car or truck. It was obvious to me after spending several hours at this location. If your planning on walking into this dealership, plan on spending at least 4 hours before you can purchase a car. I spent over 3.5 hours, before I purchased a 2013 Yukon. I already had a check from USAA to buy the vehicle, already had a low ball estimate for my trade-in from Car Max, already had insurance. But that didnt seem to speed up the process on a tuesday night when I was the only buyer in the dealership. Bill D my sales rep, wanted to sell me on their financing, etc, etc. (maybe the general public knew more than I did about this place - I should have read the Yelp reviews prior) So, Im leaving w/ reciept and all the paper work in hand. Bill D, my sales rep hands me my "lone" key to the vehicle. I looked at him, and said, "Bill, where is the remote with this key. (fob)"? and dont I get two sets of keys? Bill said; "all we have is this one key, since its a used vehicle, but I can get others for you." I said; "why didnt you tell me at the beginning of this whole process that you have only one key?" and now, let me guess - I have to buy the others? Bill told me he would look around the next day and see if he can find me the other set and the fobs. That didnt happen - so I called the next afternoon and talked to Steve Cox - the sales mgr or something and he said; "getting a full set of keys with a used vehicle is like promising that your truck has a rear slip differential." WTF? does that mean? Steve Cox and Bill D clearly dont care. I drove off with the vehicle on a promise that something as small as a set of keys would be done right. Now Im having to buy a FOB and another set of keys - definitely not from them, and they knew full well how I would react if they told me upfront. the cost is irrelevant - its the principle of the whole sales and hassle process that these guys put me thru. I can only imagine how they treat other customers on other larger matters. Read the other reviews, this place needs Chevrolet to do a major check up on its service, values and integrity. Point is, This dealership is called from now on: No Courtesy Chevrolet, in my book and to anyone I talk to.

OD

ODALYS BRISENO ACUNA

Hello All, I going to talked about my experience with this dealer. (VERY BAD) I started talking with the seller agent and he was very helpfully, he showed me the car and the driving test. After this step started all the bad things, I met Mike POLITE, he is a very rude he looks you as you do not have money to buy the car and he said that nothing to do for you, after we talk for around an hour he showed me a last offer of 2000 dls less then the original price and I finally accepted, after that I go with the financial lady he forced me to take 3 different insurances and I accepted and signed all the papers, they washed my car. After I go to my home I started reading all the documents and the price that MIKE gave me was the same price!! NO DISCOUNT! and I read the insurances documents that they forced to take and are optional!!! BUT THE LADY SAY ARE FORCED INSURANCES! I immediately went with the dealer and MIKE said that he never gave me a discount and I asked him for his manager he said that no MANAGER there and I asked him for his boss and he said that he is not in the office and he asked for my phone number and he will contact me later (BUT THIS NEVER HAPPENED), I did not talked with them about the insurances because I cancelled by phone directly with the insurances companies and no charge before 60 days. THE OTHER BAD THINGS bout this dealer they add things to the cars like windows tinting ($600 DLS), NITRO ON TIRES ($500) and a GPS ($1500), THEY ADD THIS AND ADD THIS CHARGE! BUT THIS PRICES ARE VERY ELEVATED. When I visited them for the first time this dealer, the manager was talking with another customer in other desk and he was very angry, hitting the computer because the system was very slow!!! WE ARE THE CUSTOMERS!! WE DO NOT CARE ABOUT THE OLDEST COMPUTERS OR SYSTEMS!! I DO NOT RECOMMEND THIS DEALER!!!! I ALSO MADE A CLAIM DIRECTLY WITH THE CORPORATIVE OF GM!! MIKE POLITE AND HIS MANAGER DONT DESERVE TO WORK THERE! CUSTOMERS DONT GO WITH THIS DEALER!!