Verizon Authorized Retailer - A Wireless

Category:	Cell Phone Store
Address:	2002 N Riverside Ave #103, Rialto, CA 92377, USA
Phone:	+1 909-873-5200
Site:	awireless.com
Rating:	2.8
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–8PM

Location

Photos 14

Reviews 14

JOSIAH PURDY

Shady and unprofessional in store customer service at A Wireless in Rialto, CA. The four Verizon employees that we have been helped by all used dishonest sales tactics. They also did not follow Verizon policy even when I presented it in person. Their excuse is always "oh we cant do that in store" or "I am going to need to speak with my manager about that", who is never actually in the store. We spent almost 3 hours on 2 out of 6 pointless visits due to extra charges and totally messing up our plan. None of the guys there know what theyre doing. You ask them to help you with something, change something that they added to your plan without your consent or just any help in general and before they say "ok" they disappear to the back room in the store for 15 plus minutes. Why do you need to leave the room every time you need to change something or have something corrected? I can only assume that they do this to come up with some way to get around what your asking or figure out some way to get more money out of you. Complete joke. I will NEVER recommend or return to any A Wireless retailer! Corporate needs to pay some closer attention to their retail stores if they want to continue having happy customers. Fyi, if you happen to ask for corporates number due to their incompetence and they give you a 1-800 number. Its the wrong number. Good luck to you if you plan on going here!

Noel Perez

Walked in to price a new phone , after 3 hours they pulled out all there dirty moves and completely convinced me to get a whole new plan that came with a tablet some devise called hum and a bag of crap I didnt ask for. They lied by not telling me all the item they giving me has activation fees. (witch I kept telling them I didnt need or want) in the end I walked out paying 200 bucked for a bunch crap I didnt want or need. When I came back the very next day to return everything especially concidering the agreement ended more costing more than my plan with at&t. They just lied, and swindled me, they trew me from manager to manager witch both never made time or effort to help me out. After 7 visits in 14 days I lost. They offered to buy back every for 19 bucks after I paid 200. I just ported my phone back over to At&t because these slime balls werent about to help. Worst experience ever these are the dirtiest swindlers I have ever dealt with. they have to heart and no morals, most definitely no work ethics. All they are trained to do is sell and once they sell your on your own. I highly recommend you all stay away from these crooks. They have no heart and are bottom of totem pole as good humans. They dont care about anyone but themselves and there sales. Please stay away from this store you will regret it.

Angel Oms

They will tell you you have to pay 100 plus taxes dont be fooled cause you can just pay taxes. 2.9 is honestly to high of a rating for this store look at your bill and watch it cause all the cases and power packs and any other bs they try to give you isnt included or part of the deal your paying full price for them. They might discount it by a few bucks cause when you walk in they will tell you its gonna be 180 or 150 before even knowing what phone you want dont get played I got let go from this location cause I didnt play people. My "numbers were low" trust me everyone there is a snake trust me especially the district manager.

Dan

Happy but not happy. Screen protector the sales associate put on my phone has all kinds of stuff under it and i can not get a instore replacement unless i pay for it. They lied about me getting accessories for free thats how they made money in the sale. Hid all the sguff i paid for until it was all done and over with. Next time i will just upgrade via the website or over verizon customer service.

Hector Garcia

I came in with my wife to see about getting new phones and Kevin took GREAT care of us. We got the phones we wanted with accessories to protect our phones. He gave me a $200 visa for buying the phone I have and also gave me a cool galaxy tablet that I use everyday! He gave us the service and the attention we look for in any business. I would put 10 stars if I could!!!

Carlomagno Romero

I definitely recommend this store for new and existing customers. I came in to pay my bill and Kevin offered me a great tablet which I took advantage of. He helped me link my phone to the tablet and went out of his way to install some cool applications on my new tablet. Ive been to a few different Verizon stores and this store by far has the BEST service!

Joseph Henry

Blown away! Bernard at Rialto Verizon was amazing. His care and professionalism to others as I was there was so impressive. His customer service towards me was just as awesome. There was nothing vapid about him or his service. Best experience Ive had anywhere for a loooonnnng time. I wish there were more than 5 stars to show my gratitude

Avinesh Prasad

This has to be the friendliest and most helpful mobile phone store staff I have ever had the pleasure of doing business with. I cannot recommend any other Verizon retailer if you are in need of Verizon wireless services! Dont forget to use me as a reference if youre getting a new line or account and I hope this review was helpful!

erni d

Very helpful when they were getting me to buy a new phone but lied about several things that they said would be completely free but now turns out im paying for. Also was told id have credit on my bill that was never there and they didnt get me the vr goggles like they were supposed to. Pretty much i was hustled.

Johnnie Quinton

This by far is the best Verizon store ever!! I live in Arizon and come visit Alex just for his customer service. Alex is always willing to help and he has assisted me many times. I will continue to come to this location and will refer all my friends and family to this location. Great job!!!

Davien Cortez

This store and staff is amazing!! Its never packed and they always offers exceptional service! Ive been here numerous times and this is my go to store!! I will continue to bring my business to this location as this is the best Verizon store I have ever been to. Keep up the great work!!!

Julio Lopez

Great service ... Talk to Luis Cervantes if have you any problems Went above and beyond to give me the best deal he possibly could. Really appreciate everything he did for me I will be coming back and talking to him if any problems come up in the future.

Dennis Alvarez

This is the worst store ever they lie to you or dont tell you the whole truth leaving yiu with crappy plans and ridiculous amount of fees and then act dumb when you confront them about it I will never step foot inside this store ever again.

Deandra Young

Alex the manager is very helpful. This store has helped me plenty of times and I will always come here. The team is courteous and attentive. This is the place to go!! Great services and good atmosphere.