GoWireless Verizon Authorized Retailer
| Category: | Cell Phone Store |
| Address: | 4004 University Pkwy, San Bernardino, CA 92407, USA |
| Phone: | +1 909-887-2124 |
| Site: | gowireless.com |
| Rating: | 4.8 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–7PM |
Location
Photos 22
Reviews 41
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Jeff Tirrell
My dad and I went on Black Friday evening to switch a family plan of 4 lines from AT&T to Verizon because of the great deal they were offering. We expected chaos and unhelpful service because of the day. Instead, we get Jared, the Assistant Manager, and Mia, a service rep. Both provided some of the best service weve ever had at a phone store. Jared in particular was incredibly helpful and friendly. He not only made sure we got the deal we wanted, he helped us transfer info from our old phones to the new ones. He also explained how to get online rebates. THEN, after we got home that night, we realized that we should have gotten some Samsung VR gear as part of the deal. So the next day I called the store, got Jared, and asked about it. Once again he was more than gracious. We went back in to the store and he reprocessed the order so that we could get the gear at no cost. He also clearly answered additional questions we had. Ive never had such great customer service at a phone store. We werent rushed, belittled or talked down to, and it was no pressure sales. You dont expect such things in San Bernardino, but Jared and his team are a gem. If we ever need phones again, you can bet that were going back to him!
AL
Albert Martinez
I appreciated the call advising me I was eligible for up grade. And I needed a p phone as my screen cracked months after Travis at my San Bernardino had called. He scheduled an appointment for me and explained how to use my new phone.And I needed the extra help. This is what I consider the best service Verizon provides for all the changes associated with the activation of a cell. Thank you Travis. I will be back if I need help.
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Ryan Bogh
I actually liked this store until I bought 4 phones. Buy one get one free. Was supposed to get 2 rebate cards but they only submitted one. They said wait 45 days. It took 3 1/2 months to get the rebate card. When I noticed there was only one, it was past the 30 days you have to submit a rebate. Luckily, after being on the phone for an hour, customer service took care me.
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Travis Kelly
I was waiting for ever just to pay my bill, when there were five employees standing there letting the one girl help all the customers then one said he would help me but someone came in and he started helping them! Dont waste your time with the Jersey shore hair cut club that works there!
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Shirley Siblings Cooking West to the East Coast
This place has absolutely horrible customer service. You would think I interrupted them at home it was such an inconvenience. They "misplaced"my 16 gb sd card not sure if it will be replaced......I would drive to another state before I ever stepfoot in there again
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rocky willson
The customer service at this store has restored my faith in Verizon. I will definitely head back to this store for my next upgrade. A special thank you to Mia, who was the most helpful Verizon rep I have had the pleasure of dealing with.
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Richard Croft
Erik has helped me through pre-purchase, purchase, upgrade with expert knowledge and professionalism. Im sure there were times I must have driven him crazy...all in stride. Thanks, Erik!
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Jackie Allen
I would like to make a comment about George.He helped me with my phone. My phone was locked up for days but George was so awesome and helped 250% more than anyone. He is so awesome!
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Daniel Davila
Thank you Audrey for the great service. I absolutely love my new phone! I really like the fingerprint scanner! Great to have such a good team at Verizon! Thank you!
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Andrew Corzo
Great service from Jared. He understood my needs and helped me. Most Verizon stores wont help you unless youre buying something. Not the case here ...thank you
JE
Jerry McJunkin
Very clean Verizon store. I really enjoyed Eriks professional service. Greatest sales rep that I have ever run into in my life. Fast and efficient! Thank you!!!
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Valerie Delgado
Hi the service here is always been excellent I just want you guys to know this because they dont get enough credit for the work they do thank you very much
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Sally Craft
Very satisfied. Thanks so much George. I couldnt do it without you you helped me with everything! Im older so i do not know much about technology. Thanks!
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Kim GodsChild
Travis was awesome!! The service was efficient and ever so helpful. He went above and beyond to get my phone back on track. Great customer service!!
ME
Melissa Fuentes
Nellinger Lopez was extremely helpful and kind. One of the best employees Ive ever encountered. Definitely someone I would consider giving a raise!
JU
Julie Ferebee
Eric was awesome....very patient, very knowledgable, very personable....He knows his phones....a kind and mannerable young man. We will be back.
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Efren Perea Jr
Erik was great set my phone up and set my Bluetooth up also. He went above and beyond to find me the right phone. Excellent customer service
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Sy Martinez
First time to this location. Excellent customer service. Sales rep Travis that assisted me went above and beyond. Will definitely be back!
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Edward Narvaez
Nellinger, where do i start. great customer service. very knowledgable, honestly deserves a raise or at least a promotion. hook my boy up!
AN
Anthony Mooney
Travis was just awesome he took his time and had so much patience. I was here asking a lot of questions and he was totally cool about it
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Donna Esparza
Erik Brown was very professional. He explained everything very clearly. Very patient...very thorough. Thank you Erik and Verizon#!!!!
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Ace Ace
Great customer service, amicable staff and Travis the manager very helpful and great personality. Kudos to Travis and his staff.
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Cody Carricaburu
Jarred and Audrey were very helpful very straight forward with the pricing and information and I definitely had a good experience
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Nick VanBlankenstein
Absolutely incredible! Manager Erik was exceptional in customer service. Sold me what I needed, nothing else. Thank you so much!
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John Reisenhofer
WE HAD ERIK ASSIST US. HE WAS EXTREMELY KNOWLEDGEABLE AND INSIGHTFUL. SO PLEASED WE HAD SOMEONE LOOKING OUT FOR BEST INTEREST!
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Joanie Valencia
Auggie was a great help! He answered all my questions about my phone and my account. Great customer service! Thanks, Auggie!
JO
Johnetta Lane
Jared ,was a very good customer service rep, he was able to answer all my questions.He seems knowlegeable and comptent.
JO
jonny mendieta
Come check out Travis here off university park way real cool and explains everything thanks man you were a grate help
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Jesus Valdez
Travis was very helpful and respectful I have never had any other employe that has explain to me in detail like he has
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Laura Hernandez
Me tuvieron mucha paciencia el se travis
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Jenny Casillas
Awesome service from Travis. Very patient and covered everything thoroughly, Recommend to ask for Travis
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Linda Hughes
Really appreciate the work of Jared . Very helpful and gave a me a great deal on my new screen protector
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Darrell Esparza
I had excellent service. Everything was explained on the new phone and tablet. I had a great experience.
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Naomi Warder
Jared was very helpu, He was very know)engrave as well, He even remembered who I was after 5 days,
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Huerta Allen
Crear servir ser George ir jared
MA
Marcos Martinez
Amazing service! We ported our numbers over and had an awesome experience. Thanks Travis and team.
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Tom Pierce
Travis explained all aspects of my purchase of an iPhone 7. Excellent service. Much appreciated.
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Scott Bailey
Travis, the store manager, was very courteous and helpful. Only Verizon wireless store Ill go to.
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Joslyn Falin
George and audry are amazing with customer service!!! Very helpful, informative, and friendly !!
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Elizabeth Waterhouse
Travis was extremely helpful and patient. He was very professional and the service was excellent.
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aaron teets
Jared was the man he helped me out, really great guy! Really nice and open soberly recommend him
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