SEPHORA

Category:	Cosmetics Store
Address:	12506 S Mainstreet, Rancho Cucamonga, CA 91739, USA
Phone:	+1 909-646-7299
Rating:	3.7
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–10PM 10AM–10PM 11AM–7PM

Location

Photos 50

Reviews 18

Megan McLeod

if i could give it zero stars I would. The service is TERRIBLE! I would never recommend this place to anyone EVER! There were at least 7 employees working and I thought oh good I can get in and out of here quickly, bear in mind there was only one other person in the store shopping besides me. Anyways they sat me down and didnt send anyone over... I sat for over 30 minutes!!! what horrible, terrible customer service. I will never EVER go here again! and to top it all off when I went to the spear in Victorville I told the employee about the service here and she said and I quote "yeah that happens." ..... YEAH THAT HAPPENS??? what kind of an employee are you if your reply to my terrible customer service at a sister store is yeah that happens.... incredibly rude employees.

Amanda Navarro

Well im sad to say ill never be returning. To this location i enterd looking for a specific item even checked there website to find out where the item was sold an was told that this store had it i walk in no one greeted me an no it wasnt busy lets just say there was way more employees then customers anways after looking an looking around on my own no one once bothered to ask if i needed any help yet i couldnt help but feel all there eyes on me as if i were going pocket something so finally i decided to ask. All the lady said to me was no we dont have it and i dont know why it says we do an she just walked away not even im sorry is there anything else i can help you with or have a nice day nothing what so ever very disappointing experience

Kim L

Sephora, Sephora...my beauty & makeup haven... =) one of my fave places to hit to feel better after a long day ;) This Sephora isnt the biggest that there is; this place is more of a smaller location, compared to the South Coast plaza & theres also a new one in Shanghai thats 5 floors high OMG.. =) Candice is just an awesome employee here!! She helped us with all our skin concerns & gave us advice on all we needed to know. She also have us samples of skin care & gave us a skin care regiment to follow to help us with our skin problems. Thank you Candice for all your advice & help!! You are a STAR employee! =) People like Candice is what makes a shopping experience wonderful! =)

Danielle Al-Chalati

If there was an option to give this store a zero...I absolutely would have selected it. I would never go here. I called three different times and was told the following: 1) I dont need an appointment; and 2) I could do my lashes and eyes (FOR FREE). I even called on my way over and was told the same thing. I get there and was told they could only do one or the other. Then a second person comes over and tells me they can do both. THEN, a third person comes over and say they cant. THEN A FOURTH Person aka their manager tells me that they will do a "courtsey" for me but I have to wait in between for them to do it.

Evann Gonzales

The staff was very attentive. I mistakenly asked a woman for help who was going on her break and she very politely and apologetically steered me to someone who was still on shift. The next staff person was also very polite and promptly helped me find what I needed. The woman at the register was also very polite and very helpful. Everyone I spoke to was friendly and nice. Ill definitely go back instead of ordering online. :) (The only Sephora Ive been to with better service is in Westlake in Seattle, where everyone in the room who sees you come in says hello.)

Theresa Ibarra

Had the worst experience ever! I went to 2 different Sephora locations within a week of each other. I was looking for a Kat Von D lipstick and a moisturizer, neither one of the workers took any interested in helping me, I was there for over 20 minutes and I kept getting told someone was on their way, I seen people standing around and I approached them and they said I had to wait for someone to come. This is the worst service I have ever had and will not ever shop here again. I am now going to spend my money at Ulta!

Isaabel

Terrible, I asked for help and no one attended me i asked this women for help and she said she will call over someone else, I mean why are you working there if I cannot ask you a simple question I do not ever shop there, unless Im going in for something Ive already bought, but today it was something new and something I did not know nothing about so I wanted to get some professional input. So i thought that is why they work there right? Never again will I stop by I rather just go too ULTA or shop online.

Marty Austin

Employees dont understand what a Play Pass is. Dont try and redeem it here. Stock seemed very low when I went in and the store as a whole is organized poorly, leading to a madhouse when its busy. Even the avg JC Pennys Sephora doesnt feel this claustrophobic when just as busy. Save your Sephora trips for a different store. In Victoria Gardens, you have a Bare Minerals, Lush, Kiehls, etc etc. Try those instead.

Sandy Lazo

Employees are horrible there they keep hounding you and ask you if you need help like 20 times I mean come on thats too much. They look at you like your going to pocket something Also the one that looks like a Manager looks like shes on drugs she just stares and laughs at you while youre browsing through foundations I do not recommend this place to anyone save yourself the time and go somewhere else

A Private User

This Sephora is a decent size, and their makeup selection is fantastic. The greeter is always pleasant. Employees wandering around helping are fewer in number than I would like. I feel like it is harder to get help than other stores. It is very clean, the checkout is always quick. Im a fan.

Alyssa Wilks

Usually I hate the service at this place but yesterday was a different story. Alissa was my consultant. She made my shopping experience amazingly great! She was very friendly and made me feel comfortable. Unlike some other consultants who just make you feel very uncomfortable.

Jazmine James

Confused as to why there arent great reviews for this location. The 2 girls helping me were extremely helpful and knowledgeable. They helped me find a foundation that was exactly what I was looking for. Thanks Christina!

Sarah Gallagher

This sephora has great customer service they always remember me and go out of their way to at least come up and say hello as if Im a long time friend.

Betsy Wetsy

Terrance was extremely helpful, he took the time to help me choose the makeup that was right for my skin. Would love to work with him again!

Katherine Munoz

The staff is really nice but the store is never stocked. They are always out of everything. I suggest going to another Sephora.

Devil 666

No one came over to match my foundation and security guard was sent over to watch over me

A Private User

Sephora is great and I love this particular location!

navartek nah

Love this store