Pep Boys Auto Parts & Service

Category:	Auto Parts Store
Address:	10899 Folsom Blvd, Rancho Cordova, CA 95670, USA
Phone:	+1 916-638-4808
Site:	storelocator.pepboys.com
Rating:	3.6
Working:	7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 7:30AM–8PM 9AM–6PM

Location

Photos 100

Reviews 8

Daesha Mendiola

So I tried scheduling a same day oil change but the phones were busy for over an hour. I then decided to schedule the appointment for an oil change online. My appointment was for 10 A.M. My husband dropped the car off and he was told that it would be ready by 12 P.M. that day. Their phone lines were messed up so thats why there was a busy signal when I called. 2 hours for an oil changed seemed a bit long, but they looked busy. I was told Id get a call when the car was ready for pickup. Well 3 P.M. came around I called again and remembered their phone wasnt working, so I decided to walk there being that it is just around the corner from my home. Well I got there and my car hadnt moved from its original parking spot. I asked the attendant if my car was ready? He said that they hadnt got to it YET! Then he gave me the excuse that one of their techs had called in sick! Okay what does that have to do with my oil change? My mother in law who works in an auto shop says that excuse basically means they forgot about my car! There were 3 techs that I saw, and two of the them where just sitting around when I walked by the bays! So he told me that theyd put a tech on it immediately and that my husband requested them to check my transmission fluid as well, so it would take another 25-35 min. So I walked back home and 1 hour later received a call saying that my transmission needed a flush and quoted me $128 for that. Then I was also told that my rear window brake light, and rear license plate light were both out. I told them that I just want the oil change. Well my husband had a talk with the manager about the HORRIBLE service and was given a 10% discount on the oil change which was $45. When we got home my husband said that both lights were working fine. Wow! Then I got a quote from Roseville Mitsubishi for the transmission flush for $112. So all in all, this place will try to swindle you! Better off going to a dealership.

Angel German

I went in here because my coolant was leaking and oil. They diagnosed the problem and because it was late brought my car out to me to the drive way to pick it up. I asked the mechanic, " how is the oil and coolant?" He said," it is leaking from........" I asked the mechanic how much oil and coolant my vehicle had. He said the oil is below minimum and the coolant is very low. I said well arent you going to put oil in it, he said, you got oil? Wow charge me for it!!! Your going to let me drive off with no oil and coolant in my car with a leak in both areas!!!!!!!!!!!! Most terrible service ever. I definitely will not be bringing my car back there to get the work done. The mechanics will put no oil in your car and expect you to drive off like that. Ridiculous! Dont take your car here unless you want to risk driving out of there with more problems, no oil or coolant in your car. This is my first complaint on google and I had to say something before it happens to someone else. Also Pepboys DOESNT DO EVERYTHING FOR LESS!!!!!! Try more expensive?????!!!!!!!!????

Ryan Lemley

I took my car in here to get an alignment and new tires. Within a couple of months my car fell out of alignment and I never hit anything or got into an accident and my tires were 75% worn out on the edges and I went back in there and they tried to charge me for the new tires and alignment until I threw an absolute fit because none of this would have happened if they would have done the job right in the first place. Then I get a nail in my tire and they try to charge me 20 dollars to get it fixed and a wait time of 2 hours for a 5 minute job. Any other tire place would fix the flat no questions asked if you bought the tires from them. This company is a joke, way over priced, and a scam. Take your money elsewhere or be prepared for multiple headaches along the way.

Barbara Johnson

I was told that Lyft/HERTZ cars are fixed for free to us so lost a full day of work cuz my car was on the back burner so I shouldnt complain cuz Im not paying for anything. I dropped my car off at my appt time at 9am and I called at 1:30pm to see if it was ready I was told no its on the rack and it will be 2 hours. So I waited and called at 5pm and I was told no by a Andrew that dont complain its not coming out of my pockets and by the time it was ready I didnt have time to pick it up before they closed so I reported this to the HERTZ rep. and she told me she would report it and to let the Mgr. Guss know what happened and he stated that he would talk to him. Where any was informed or not Im not going back to that location again!!!!!☹

Nu Vistic

Took my Ford Ranger in to have the clutch changed. Dropped off on Wednesday & rented car. Friday I call for a status & they tell me they are working on it and it will be finished by evening. I go in the following morning after returning car rental. They never even did an initial evaluation; costing me 3 days of rental for nothing. Telling me what they thought I wanted to hear, and NOT keeping it real. Their mechanic pulled a shoulder tendon. They said he could start working on it in a week. A shoulder tendon requires 6 weeks to heal. Again just telling me what they think I want to hear, and NOT providing reliable information nor service. guidepost.us

Lester Rienhart

I called for two brake pad sensors. The guy on the phone told me,"It says we have 2 of each". Normally when I ask and I get that response, I ask the person to go physically check the part. For some reason I decided to trust they had the part there. The thing is, when a parts person tells you what "It says they have", the means theyre too lazy to go check. So I drive down there to an empty store, slow, with no customers. I ask the guy and he comes back and says they dont have the parts. Thanks Pep Boys, for a complete waste of time, lousy/lazy service, and for looking hilariously unprofessional.

Joe Berg

Pep boys is who my traveling mechanic suggested I go to for certain things he cant help with. I got shocks on sale from them at a good price, but something went wrong with the installation. The front right shock was not installed correctly, causing a leak. Not sure how, but when I took it to another mechanic, he suggested a different shock for my truck. So, it seems like hit or miss with the service here to me.

Mary Buttler

Im not a rich woman, I work hard for my money (sorry for the bad use of a lyrical quote...) anyway, my starter was going, and I was quoted 4 or 5 hundred to have it fixed. I searched for someone else to work on my car and found these guys, and they gave me so much more for my money, I feel more secure knowing my car is reliable, and Pep Boys will be my boys from now on! Thank you!