Toys"R"Us

Category:	Toy Store
Address:	568 Contra Costa Blvd, Pleasant Hill, CA 94523, USA
Phone:	+1 925-689-9757
Site:	stores.toysrus.com
Rating:	3.5
Working:	9AM–9:30PM 9AM–9:30PM 9AM–9:30PM 9AM–9:30PM 9AM–10PM 9AM–10PM 10AM–7:30PM

Location

Photos 100

Reviews 24

jdrake722

i would give this store zero stars if i could. here it goes... Wrote: I made a complaint over the phone about this situation last December. I put several items on layaway for Christmas. One of those items was a brown hair blue eye cabbage patch doll with pajamas on. Well the day I went in to pick up my layaway, I as in a rush because I was on my lunch break from work. I get my stuff and as I am putting it into my car I noticed the doll had red hair and green eyes and an ugly mermaids outfit on. I go back into the store and they act all dumb like oh I dont know how that happened. I said well you need to fix it. I live by the Pittsburg location and drove all the way to the pleasant hill location because they had the doll I wanted. I was already late getting back to work because of this so I lost money there. The manager said she would call me after she looked around. A few hours go by so I call her and she says she cant find it.I then asked when the next shipment was and she said Friday. I said fine I will call the manager on Saturday and have them look for the doll I wanted then. She told me to ask for Aaron. So Saturday morning we decide to just drive over there. I ask for Aaron and I am told he is running late. So this other manager comes over and she knew about the situation. so she goes in the back and comes out with a ballerina one. Brown hair an blue eyes but the outfit is ugly. So I told her let me talk to my husband. She said ok and she would be right back. A few minutes later she comes back and offers us a pair of pajamas for the doll plus she tells us she will make it right. We take the doll and pajamas and she will find me the doll I really wanted and ship it to my house. We said thats fine. So I give her my address and would not charge me for the doll or shipping. Ok so this was sometime in December. Well the weeks go by and no doll. So I think it was in February or March I sent a letter explaining what happened and what we were promised to the store attention manager. I got no response what so ever. No call no letter no doll no nothing. What kind of business are you people running when stuff gets switched from bags in layaway and then your workers try to cover it up by putting a different doll in the bag and then promise thing an dont follow through. I now feel that I was lied to that Saturday just to get me out of the store without a scene. i sent this letter to corporate and got a response saying so sorry and a regional manager would call me in the next few days. I sent this letter back in june. here it is November and NO response.

A Private User

Omgosh -answer ur phone! !!!! This is nuts I just wanna know if a certain nerf gun was in stock before I take my disabled self all the way there for nothing. But nobody would answer the phone Ive called n rang for 30 minutes only to be hung up on every time. .. not the holiday spirit I was looking for Thanx so much for nothing

Galen Tom

I do not know what us going on there. The aisles are so cramped. Just as you enter, people have a hard time moving around, especially while pushing carts. The added frustration that some customers do not have situational awareness and block the already small aisles.

Nicolette Semmelmeyer

Great convenient location, great prices, good selection of products, and great customer service. There is typically a pretty long wait whenever I come though...will come again as there are not a ton of toy stores I the area.

Demberel Tseren

It said it has a 50% sale, so I thought it would be like $40 but there was no sale and it was a HUGE waste of time. If youre shopping for your kids, NEVER go HERE!

Darrin Atkins

Great place for toys and also for stuff for babies and parents. The main floor has all the toys you can imagine. There are restaurants nearby if you need to eat.

A Private User

i wanted to know if they had a nerf gun in stock and i was waiting on the phone for 20 minutes and i had to hang up and call over and over agian.....i gave up.

Adrian Ispas

Nice people and safe neighbourhood. Lots of parking but full on weekends and holidays. Clean and friendly#

Xiwen He

Variety of wonders. A collection of a lifetime. Best hope and love to the store. The best of the best

Sarvar Tillabaev

Friendly staff that is quite important if your kid loves going there to buy his favorite toys

Rebecca Bahr

Fun and dangerous place to take kids. Loads of selection and staff are helpful.

Chris Himself

The staff is so helpful. They went out of their way to get me what I needed.

Wendi Noon

Lol. First World Problems | /