Site for Sore Eyes

Category:	Optician
Address:	479 University Ave, Palo Alto, CA 94301, USA
Phone:	+1 650-297-2217
Site:	siteforsoreeyes.com
Rating:	4
Working:	10AM–7PM 11AM–7PM 10AM–7PM 11AM–7PM 10AM–7PM 10AM–6PM Closed

Location

Photos 18

Reviews 24

Mark J

Horrible customer service. They deserve ZERO STARS. Very good doctor, very good lab tech, atrocious front desk attitude which they attribute to "company policy". Go somewhere else is my strong advice. I picked up my glasses with brand new lenses at night. As I walked less than half a block from the store I noticed something on one lens. I held it up to the light and noticed a number of small scratches in the center. I walked right back to the store and showed them. Total time away from the store four minutes tops. The tech Ike looked closely and saw serious scratches on the left lens and a very very minor scratch on the other lens. He said "we will replace both" and they did. When I picked up the glasses today Pedro at the front desk informed me that I had already used the one year scratch replacement warranty. OH REALLY? I explained that they delivered scratched lenses. I didnt scratch them. He refused to budge citing "company policy". I said Ill give Site For Sore Eyes a bad review and here it is. Go to a place that has integrity and cares about customers. This place clearly does not.

A Private User

I went to the Site for Sore Eyes store on University Avenue in Palo Alto. A few years ago, my husband and I went there and asked "do you take VSP?" They said "yes" but never clarified they were out-of-network. That time, while I felt they should have clarified that (our glasses were SO expensive as a result), I never said anything. I went back a few years later because my sister told me that they recently told her they are now "in network" with VSP. Still, when I went back this last time, I asked them directly if they are in network with VSP? They said yes, then claimed I got all the "in network" VSP benefits. Turns out I didnt, and when I followed up with VSP, the VSP representative told me that they should NOT be telling people they are "in network" with VSP. They are falsely telling people that, and also not giving "in network" prices. While I do feel they make good glasses, they are not reputable and Im choosing not to support their business.

Jody Cornell

The machine is so dated and they even smelled funny. The lighting was way off and I questioned my prescription outcome. I have been to other offices owned by real optometrists whereas this joint is luring you into a seemingly nice optical boutique that provide subpar and perhaps even inaccurate eye exam. Stay away!

Edilita Lapizar

Everyone here is so warm and friendly. Even when things get quite busy someone else is able to acknowledge my presence which is awesome. Linda is wonderful! Every time I come, she greets me by name and with a warm smile =) Highly recommend these professionals!

A Private User

I have been getting my glasses from this store for many years. They have been consistently helpful, reliable and dependable. They are always ready to tighten up and clean the glasses I have- no cost. Selection is very large. Completely satisfied. Andy

Fatemeh Nazari

Very pleasant experience buying my first pair of progressive glasses from Pedo. He helped me pick the right frame for my face and was very knowledgeable about the different lens types. Great service all around.

Lisa Rubenstein

Such a great selection of glasses and sunglasses! I love the staff, they are knowledgeable, professional and super helpful. I needed my glasses in a hurry and they exceeded my expectations. Thanks!

A Private User

Very knowledgeable and helpful staff and good selection of designer frames. Prices are very reasonable and competitive compared to other high-end optical stores.

Todd Rowe

Great service, not only in the fundamentals like getting glasses and contact lenses quickly, but also advice on types of frames that are best for the customer.

Daniel Dobrzensky

I visited one time 4 years ago and now they spam me with emails a few times a week. Oh did I mention they messed up my prescription when I went?

Ardavan M.

Weve been a Site for Sore Eyes customer for more than a decade, and have been very happy with their professional service.

Kasra Varzaghani

I have been going to this store for years, great people and fair prices. Highly recommend them.

William M. Chace

Excellent, swift service.Knowledgeable personnel. Easy to work with. HIghly recommended.

Joyce Miller

Love the people here, especially Linda. She knows her stuff and is great to work with!

Bette Hirsch

Staff is knowledgeable, frames are beautiful and service goes the extra mile.