Toyota of Orange

Reviews 3

AN

Anthony Robles

I serviced my 2004 Scion XB at another dealership for almost 10 years. I moved an hour away from that dealership so it is not convenient and I had to find one closer to my house and work. Toyota of Orange is on my way home, great! Ive used their services a few times over the past couple of years. I questioned their service on a couple of occasions, but gave them the benefit of the doubt. I had a routine oil change done late 2013, shortly after my car was smelling all dusty. I thought, wow I need to change my cabin air filter. I went to install the new one, and discovered mine was gone! Peculiar, my car had only been serviced by Toyota of Orange over the past year. Again I dismissed it. My car was a little past due for its next oil change, I was going on a vacation and took the day off of work to run errands before leaving. Not having time to waste, I went online Monday 4/8 and set up a service appt for 8:30 Friday 4/12. Monday night I received a return email that the Toyota of Orange recipient was not valid. Hmm...So I called Tuesday morning 4/9 and again made an appt for 8:30 Friday. I arrived at my appt today at 8:15, got in quickly, I told my service guy, Brandon that Id be waiting, thinking it would be 30 min - 1 hour. Afterall, I did make an appt! Two hours of waiting I asked the cashier if my car was ready, thinking I must have missed them calling my name, she said she didnt have the paperwork, so they must still be working on it. I went outside and waited, then decided to look over the estimate, Brandon put 10:30 as the estimated finish time! I was shocked, 2 hours for an oil change, with an appt?! At 10:45 I asked Brandon about my car, I needed to be across town at noon. He checked the computer and it said my car was checked to a technician and it should be in one of the first stalls being worked on...I checked, my car was not in their stalls. I did find it still in their waiting parking lot! I told Brandon this so he checked with the technician and came back saying my car was next. I told him I had to leave, 2.5+ hours is too long for an oil change! He stated that they were busy and that he was sorry. I know Fridays are busy, thats why I made an appt! I took the car and went to my appts. On my way back, I thought Id give them another chance to make things right. I called and Aaron, said they should be able to take care of me. I got to the dealership and spoke with a service manager about my horrible experience. Yes, I expected them to make an opening and service my car right away, afterall its only a routine oil change and Id already waited for 2.5 hours! The service manager said it would be an 1-1.5 hours. I told him I didnt have that much time, since theyd wasted my time in the morning. So I left. I then called the dealership, explained my story and asked to speak to someone above the service manager. I was transferred to Jeff (I believe) he sounded like the service manager Id just spoken with in person. I explained my story to this guy, he took my information, said he was going to walk back to the service department, see what they could do and have someone call me back. An hour and a half later, still no call! I will never use this dealership again for anything, and Ill inform any and everyone I know of this experience.

AM

Amber Monroe

I did not have a good experience here. Growing up in a Toyota family, we always took our cars to dealerships for services, so I did the same with my car. When I first started going, I did not have any issues, but within the last 5 months, I have had horrible experiences. First off, its $125 just to look at your car and see whats wrong ($250 if its electronic). Eep! Expensive, but I guess if thats what it takes. Theyre friendly enough, and seem very helpful, but its deceiving. Not once did they ever tell me that the paperwork I was signing was agreeing that the fee was "no matter what." I wouldve accepted it if it were, but I was always told that I was signing to agree that yes, this is why Im bringing the car in, and yes, this is what they have agreed to servicing. I had been warned by friends that have car experience that the issue I was having (clutch) could be pricey, so when I was quoted $500-$1000, while it was a bit more than I was getting from friends, it is a dealership, not a mechanic shop. However, after they "checked" the car, they told me it was indeed the clutch, and that it would be $1700! $700 more than their highest in-person quote! I told them this was something I couldnt afford, and they gave me the car back, after attempting to charge me the full service check. The cashier said that if they didnt do anything, there shouldnt be a service charge still, she made a phone call, and said same thing afterwards. Service guy came in, said that I signed that I would pay the service charge if there was no work done, and that the charge only gets waived if they do the repair work as well (I have NEVER had the service charge waived any of the times Ive had repairs done here) He also said that no one else at this location knew anything, that he was the ONLY one, out of all the other service people, that knew ANYTHING. After speaking to the manager, I was able to get the price down to $50 and took the car elsewhere. Turns out it wasnt even the clutch at all! Its the transmission, and the issue has only just started, so I could get thousands of miles on it before it starts causing serious problems. This other place even explained to me what the symptoms were, even though I knew them, what it means, how to "help" the symptoms, and how to tell if its getting worse and needs to be fixed. I will definitely NOT be taking my car back to this dealership, and will highly recommend any of my friends that get a Toyota to look elsewhere for repairs, even if they dont get a "free" 1 year warranty for the parts. Thank you Toyota of Orange, you almost cheated me out of $2000 for a made-up solution.

CA

Carlos Sanchez

Well where to start..... First I have bought new cars 4 times in my life but this last time was the worst EXPERIENCE at Toyota of Orange ..they are all lies since you walk in the lot is all about lies made my long story short I was looking for brand new Sienna SE I have lost my house couple years before and my credit when bad so I knew that a wont be easy to FINANCING a brand new car specialy over 40,000 car so when my wife and I walk in to the lot I ask for some body they speak spanish for better comunication so here comes this joke of sales!!! EL CUBANO (MANAGER OF USE CARS SALES ) NOTE: everyone in there are manager when you ask them for they title everyone are manager or in charge ok* ...so I talk to this clown and i explaind him everything about my credit and my down payment so he can give me my options after of 1HOUR of looking in to they SO BAD ORGANIZE CAR LOT !!!!AND I SAID THIS BECAUSE THEY DONT EVEN KNOW WHERE AT THE CARS AT OR THEY MODELS ?? THAT WAS SO RIDICULOUS !!!!! OK FINALLY WE FOUND THE SIENNA I WAS LOOKING FOR A TOOK THEM 30 MINUTES TO GET THAT VAN OUT OF THEY PARKING LOT SO FOR ME TO TEST AND DRIVE THAT VAN TOOK 1:30 !!!!! OK AFTER THE I TEST THAT VAN WE FOUND OUT THAT AC WAS NOT WORKING OMG BRAND NEW CAR WITH AC NOT WORKING ...FINE WE WALK INSIDE AND THIS CLOWN EL CUBANO COME BACK WITH MY WIFE AND MY CREDIT REPORT(((((HERE IS WHERE YOU HAVE TO BE REALLY BECARFULL )))) HE GIVE US THE LOWES SCORE SO THEY CAN CHARGE US 2.1% FOR FINANCING...AT THE END AFTER WE SPEND ALMOST 3 HOURS TALKING AND NEGOTIATING THE PRICE AND PAYMENTS AND TERMS THIS CLOWN COME UP WITH THE IDEA THE I SHULDNT MAKE A BUY HE START TELLING ME I SHOULD LEASE AND I WASNT THERE FOR LEASE SO GET UP REALLY UPSET AND I TELL HIM THAT HE AND TOTOTA OF ORANGE WASNT ONLY ONES AND I WALK AWAY FROM THIS SHARKS ........... I WHEN TO LONGO TOYOTA TRUST ME LONGO TOYOTA IS AND OTHER WORLD ..THEY HAVE SOME MANY OPTIONS OF CARS COLORS I TEST AND DRIVE 2 DIFERENTS SIENNAS AND THE BEST PART I GET 0% INTEREST AND THE SALES GUY AND OTHER DIFFERENT WORLD COMPARE WITH THE CLOWN FROM TOYOTA OF ORANGE WHEN THEY RUN MY CREDIT REPORT THEY TELL ME THE TOYOTA OF ORANGE WAS GIVING ME THE LOWES SCORE SO THEY CHARGE 2.1% FINANCING OMG I SO GLAD I WALK OWAY FROM THEM IF YOU EVER WANT TO BUY A CAR FROM THIS GUYS DOUBLE CHECK WHAT THEY TELLING YOU IS TRUE ...... AND GOOD LUCK FINDING WHAT YOUR LOOKING FOR ....