Connell Chevrolet

Reviews 3

FU

fusilikevin

I bought a new Colorado from Connell two weeks ago. I negotiated a price with the salesman on the phone prior, and because I had just sold my Jeep I had someone give me a ride to Connell to pick the truck up. This was a mistake. The price escalated by about $1500 when I got to the finance office, and instead of there being just one rebate, there ended up being two. When I asked the finance woman about it, she claimed ignorance. When I asked her to show me the figure on the contract that showed the net price, she claimed she didnt understand the contract well enough to know what that was. Anyway, Im a big boy. I couldve stood up and walked out, I didnt because it wouldve been a LONG walk since I didnt have a vehicle-which is prolly why they tweaked the figures on me. Oh well, you live, you learn. On the drive home I couldnt figure out how to get some features on the radio working(the salesman apparently was too busy to go over the truck with me) so I called Chv customer service. I was told that I needed to download a couple apps first so I did. When I couldnt sign into said apps, I called back. This time I was told that I first needed to create an account on some website, so I shelved this. The next day while driving the truck for the second time it went into Limp Mode. It took me almost two hours to get the 15 miles home, as it would only rev to 2,000rpm, thus would only do 10-15mph. Onstar told me to drive it home but to avoid large hills(I happen to live on a large hill). So when I got home I called Chv roadside assistance(this was a Sunday) to have the truck towed back to the dealer. After two hours of them not being able to get a tow truck , I called AAA. It was getting late and the dealer was gonna close. The next day when I spoke with the service writer, he told me an electrical connection wasnt plugged in correctly at the factory, so they fixed it and told me to come get it. On my way home I stopped to show some friends my new truck. They pointed out that the coolant reservoir was COMPLETELY EMPTY, so I bought some coolant and filled it up. I took a pic of it to show Connell, and decided it would be a good idea to stop in and have them check all the fluids. A couple days later I did just that, and they sent it to the back to be checked. So when that was done I left. A few miles out a bird pooped on my windshield so I hit the washer button. When the washer didnt work, I spun around and went back to Connell. The service writer opened the hood, and low and behold the washer reservoir was also totally empty. When I was talking to the service writer I mentioned the problems I was having with the radio. He took me inside and introduced me to Mike Erickson-the product specialist. Although he was clearly busy, he stopped what he was doing and went with me out to my vehicle, where he went over everything on it, and stayed with me until I clearly understood everything. I am very thankful MIke Burroughs(the service writer) took the time to introduce me to Mike Erickson, and very thankful Mike Erickson took the time to thoroughly go over my vehicle with me, and stay with me til I was done with my questions. If it werent for the two Mikes, Id probably have called Chevy to complain about the horrible experience I had purchasing this truck, but they turned my experience around. Im still not happy about paying more than what we agreed upon, but again, I couldve walked out at any time. Im also not happy about them not doing the PDI properly on my truck, which cost me several hours when it was all said and done. Im giving them 3 stars, and it wouldve been ZERO if not for the two MIkes. If you buy a vehicle from Connell, I STRONGLY suggest you find MIke Erickson to show you your new vehicle, then introduce yourself to Mike Burroughs in the service dept.

CH

Chad Logan

Follow up to original review below: Updated from original on 5/11/17. So after having items stolen from my car 2 times out of 2 visits I wrote reviews on both Yelp and the Connell Chevrolet home page. I received a message back from Connell asking me to call the GM asap so we could resolve this issue. I called the GM and the person they said was the GM in the message no longer worked there and there was no voice mail to leave a message. After going in twice and leaving three more messages I have received zero calls or emails from anybody at Connell!!! I finally took the issue to Chevy Corporate to see if they were interested in one of their dealerships having a theft issue and they didnt seem to care much either. Bottom line, if you are going to get your car serviced from this Chevy dealership do so at your own risk. And I highly recommend you strip your car of any valuables, small or large, because something will go missing. So Ive been to Connell Chevrolet twice now for basic service on my 16 Tahoe. Both times items have been STOLEN out of my car. The first time was a small pocket knife in my door pocket. Ive had this knife for 6 years it went from my previous cars door pocket straight to this one when purchased. It was not misplaced. So went back today for another service and put all things of value in a bag and locked my glove box. The only thing available was my center counsel change compartment. So I decided to count how many quarters I had and I had 5. When the car was finished and brought back to me I had 1 quarter. Now we all know its not the dollar thats the problem its the fact that this theft has most likelly been going on for years with certain members of the Service Dept stealing "little things", things you dont notice are missing. Theyre not stealing your sunglasses or wallet or cell phone. The managers at the Service Dept basically shrugged their shoulders and said "what do you want us to do"? The Asst Mngr literally put 4 quarters in front of my face for a "quick fix". The Head Mngr of the Service Department offered my those same 4 quarters!?!? What a joke.... If you dont want things stolen from your car you should probably go elsewhere.

MI

Michelle Duffy

While I am conflicted writing this review, I must be honest in stating we havent always received the greatest service from the service department. The reason for the conflict, my husband is very loyal to this dealership and regardless how he is treated, he returns with a smile. He purchased his first car here so, its family. We currently own 4 Chevys and have all our cars serviced here. Again, its not always the greatest experience but its family. Our last visit I must admit was comical and disturbing. We had appointments to service two of our cars, we elected to wait and have some breakfast at Cocos down the street. Upon our return after an hour and half later, neither vehicle was ready which was okay. We can wait for a bit, after all its two cars. One car shortly arrived, great! Now just waiting on car #2. Needless to say, an hour later, they could not find our car on this dealership. We were a little upset but kept our cool. We continued to inquire about our car. Where is it or where could it be? The tech states, its on its way up we apologize, it shouldnt be long. A young man pulls up, runs towards us with keys and apologizes for the delay until we stop him in his tracks and say, umm... "this is not our car Mike." YIKES! Another half hour goes by and our car is still no where to be found. To be short and sum it all up, apparently one guy took our car to the be washed, left to lunch or who knows where and didnt tell anyone. So, thats what we were told. Again, professionalism isnt always a priority here. The best part, when servicing a vehicle, you are typically charged an hourly rate for labor. Thats reasonable. There is labor being done and that comes with a fee. For 2 hours, we waited and watched these guys run around looking for our car. Is it reasonable for us to charge an hourly rate too? LOL! Heres hoping this was our last and final visit.