MINI of Ontario

Reviews 3

J.

J.P. Park

This is about my experience with this dealership. My 2014 Mini Cooper S has slightly more than 4k miles. Its still practically a brand new car. (July 15, 2015) Bought my Mini here in 2014, never got the license plate...no one at the dealer knew who had it, after three months, after my temporary plate was expired, then it was found at BMW dealer next door. My dealer guy kept saying that I would get it following week. They will also try to sell you LoJack for $995 claiming that its “pre-installed.” Dont fall for that. Mini and BMW has nothing to do with that. It’s a third party product and most importantly, you dont need LoJack (what is the insurance for? Plus, do you really want to recover your car and put your family in the car again after it was driven by drug addicts or car thieves? Plus, you can get it installed at $695 at any other retail stores. (July 19 2015) Made an appointment to get some repairs done. The car had a series of issues. Stinky AC, lagging transmission, and one tire that keeps losing air. First, they found out that AC evaporator broke down, so they said it will require a couple of days to replace. About the tire, they said they will watch it over the weekend. They will also test drive the car to see whether car indeed has some issues with transmission or engine. To make a long story short, the car stayed at the dealership for more than a week. First, they said the part arrived late, then, after four days, they said they were doing complete new programming. Okay, everything appeared understandable. Then, when I went back to the dealership to pick up the car, I found out that they broke the shaft while the mechanic was working on the car. It was clearly written on the service rec. Since they fixed it, I decided not to argue. Then, the engine/transmission. They said the engine has higher level of ethanol residue in it, which is the cause of engine/transmission issue. They told me I must use 91 or higher gas. Hmm, Ive always used only premium gas. I am sure they didnt believe me at all. The tire lost lots of air, but the mechanic said it didnt lose air until the day before. What does that mean? It clearly showed on the monitor. I was getting frustrated and decided to leave the dealership. I thought I will just get a new tire from elsewhere. (July 27 2015) I had to visit Mercedes dealership to leave my fathers car for routine maintenance. (He is out country and I am car sitting for my folks.) I was chatting with the manager and mentioned my tire issue. He let one of their mechanics check it, then found a nail stuck in tire. (They said they cannot fix it for me for liability issue, but I had it removed and fixed it Big O tire for free.) After a week now, the tire loses no air. It’s now fixed. The service manager at Mini Ontario called when I was at MB dealership. He said he would investigate my car further, so asked me to bring the car back to the dealership again. He said he would let his service foreman test drive. How nice! (Aug. 3 2015) After all, this dealership lost my trust. I went to the dealership at 1PM, it was the appointment time set up by the service manager, who called a week before. First I was told that he was on lunch break. Waited in the lounge for 45 minutes, then another person came and told me that he is in the meeting, thus couldnt make it. So I did test drive with another mechanic, not the foreman. Basically, he said the car has no problem, which contradicts the other mechanic at the same dealership. I had to leave to be back to my office. The car stutters still in low gears. I do know how Mini drives and I also do know how brand new car should drive. This is my 8th brand new car. The service manager who stood me up never made an apology for that.

HE

Heather Marlene

Its always disappointing when you feel like men in the auto industry dont and wont take you seriously because youre a woman. I bought my car certified preowned from South Bay Mini and from day one I had issues with it. I came to Mini Ontario and my first visit was exceptional; Mike was my service advisor and he was phenomenal: he was kind, instructive and sociable. I didnt have to defend why I felt my car needed to be checked beyond the standard, "hey what brings you in today?" when I returned again a few months later, I had a different service advisor, Oscar. I came in for an oil change; my car is under warranty, its not a big deal to get ones oil changed from the dealership whilst the car is under warranty. However, when he checked and did the walk around inspection of my car he came back and was affronted that I brought the car in at all. I explained, my car needs an oil change, I can feel it when I shift gears, and its been about 3k miles. He points to some number on a piece of paper hed written down and says, "you still have 11 thousand miles before you should be in here asking for an oil change."... ELEVEN THOUSAND miles? yea right. It was a struggle convincing him I knew my car, I know what needs be done. he continually pushed that he was right and I was wrong to the point where I simply said, "can you please just go outside and check the dip stick and if its high enough, fine, if not well go from there". He walked outside while I waited for him to return. Did and was disgruntled and simply said, "your right" under his breath. Moving forward he also stated that Id have to wait for my car in the lobby, even though when I called and placed my appointment and they ask "do you need a rental car?" I said YES. It was another 7-10 minutes explaining I placed a request for a rental car, I have a job to get to I cant wait here. He got me my paperwork and on my way I went to get a rental car whos gas light was on before I even put the car in drive. Thats another story. This is a specific instance of the continual service I receive from mini every time I walk in the doors and Im not sure if theyre playing a game because Im a woman, but it certainly feels like that. You have good guys, like Mike, but overall, its insulting to come in and feel like youre being taken for a ride, when if your husband came and was doing this hed have no problem. This encounter should have taken 10 minutes max, it took almost an hour. Its discouraging.

MA

Malachi & Melissa Elguera

I would give this place a zero star if I could!!! We got a stress crack in our windshield. It was literally sitting in our driveway (a covered driveway!!!) and we came out after it was parked for a few hours and a massive 6 inch crack was in the window. We live about 6 hours away and I called Mini of Ontario to let them know what happened (btw my dad worked as a parts manager for over 20 years and he was the one who told me it was a stress crack to begin with!) and from the moment I spoke with someone over the phone they made it sound like they wouldnt fix the window even without seeing it! Well of course when we took the car in they stated there was minute impact (which is crap because now that crack is across half of the window) which they claim caused the crack and they would not fix it. The guy who was helping us even thought that it was ridiculous and tried to get them to fix it but they wouldnt. I spent a whole day wasted here and I would never buy another Mini from here again! Worst place ever! Oh and we had to replace the water pump just 3 years after getting the car. Also when we got the car their was rust all on the back end as well (we bought it brand new!) and they refused to do anything about it. We had to take it to get detailed ($200 out of our pocket) to remove the rust even though we only had the car a month. Lastly when I picked my car up today they told me a bunch of bs. One of the bs lines was they wouldnt replace it because our car was over 60,000 miles. I drove 7 hours away to get it repaired and they couldnt tell me that before I drove down and wasted 2 days?!