Mark Christopher Auto Center

Reviews 3

TB

TB Creative Designs

First and foremost when I purchased my vehicle everyone was great to me and I loved the dealership even referring 3 family members who purchased new vehicles (2015 Corvette, 2014 Suburban LZ & a 2014 Spark) from this dealer. So anyways I Took the vehicle in for a simple oil change and to check the AC since it has stopped working. Mind you my vehicle is a 2014 with 6000 miles on it. I was notified that their was 2 recalls on the vehicle that I knew nothing about and was never notified about via email or regular mail. They had my car for 4 days before even calling me to let me know anything. Come to find out they dont have the recall parts for one of the recalls so they would need to keep it longer. During this time I did my research on all GMC recalls and there is currently 4 recalls on my vehicle. I called the service agent to ask him what about these other recalls and he had no idea about them saying GM must not of contacted the dealer about the other 2 recalls. One of the recalls was on the seat belt anchors needed to be replaced cause the anchors were coming out of their welds. So basically wearing a seat belt is pointless cause in impact they could just come disconnected from the vehicle. So 6 days now they had my vehicle and I finally get a call at 5:55pm 5 minutes before they close letting me I know I could pick up the vehicle. I ask if 2 recalls they know about have been fixed and the agent response "No the seat belt recall was not fixed we are waiting for parts could take 1-2 weeks" I asked so you want me to drive my vehicle around with my children in the car with seat belts that can break at the welds? The sales manager responded "Its fine not that serious just drive carefully" REALLY??? So I asked the sales manager if he would drive his family around in it and he responded "I have a Tahoe so Im not sure never drove a Acadia" Another backhanded response. Mind you this vehicle has a DO NOT SALE order with all dealerships due to these recalls. The dealership cannot even let customers test drive them right now but they want me to put my family at risk? I even asked about just trading the vehicle in and the sales manager didnt even try to sell me another car but kept sending me to the service manager to figure out what we were going to do. Ended up arguing with them for 2 hours about this and ended up leaving the vehicle there until they fixed everything cause there was no way in hell I was putting my family in it with the issues not being fixed. I will NEVER do business with this dealership ever again. I will be sending this to GM & every review board to make sure other potential customers do not get treated like that. End story after 10 days I finally got my vehicle back and now waiting until Mark Christopher gets recall notices from GM about the 2 new recalls which one is serious (gear shift cable)

HE

Heather Stiletto

I have a 2012 Camaro that has that ignition recall on it. I scheduled an appointment, but at the last minute, I was called into work (Im a nurse), and the service reps didnt bat an eye; just helped me reschedule. 2nd time; same thing. I felt awful, holding up spots for other clients. Finally, I had a window of opportunity, so I scheduled using their handy online reservation system over a weekend. At the start of the week, I received a call and there was some kind of disconnect - the online system didnt reflect accurate scheduling windows, and they were actually full on the day I scheduled. This isnt the service reps error - just an IT glitch. No biggie. Id backed out twice, so we both laughed it off and Dino was wonderful - helped accommodate my scheduling needs, and got the car in. The day before I was to bring it in, there was some kind of weird incident with the ignition switch; obviously of concern for me, and we informed them when we dropped it off. This wasnt part of the recall, but Dino and the other service reps assured me theyd check it out, but it may add a few days of diagnostic time because this had already proven to be an intermittent issue for me. Again, no biggie. They were gracious about covering a rental car. They said theyd call me with daily updates, and they did indeed call me with updates. My car was potentially going to be there for up to a week, but the tech found the issue, took care of it AND did the flip-key recall and I got my car back in only 3 days. Everyone was friendly, even with the added stress of the online system wreaking havoc for the poor staff. Everyone was kind, had a smile, and my car was returned to me working fine. So as soon as they stop teasing me with the potential awesomeness of the online appointment set-up (itll be GREAT when its fully working).... Ill be a happy camper. Ive read other reviews, and it sounds like some have had a rough time. I can understand that. Some of those complaints Ive had with OTHER dealers, but Im willing to drive 30 miles out of my way to deal with Mark Christopher Chevy, because thankfully theyve been great for me. Now if only they can get me an outstanding deal on an upgrade to a used Corvette (hint hint hint), haha! Thanks, everyone @ Mark Christopher - even the friendly cashier stuck in a temporary trailer during the construction!

LE

Leo Gerling

Mark Christopher Chevy practices Bait and Switch Advertising. We came in to check out two Chevy Sparks KL8CB6SA9HC786772 and KL8CB6SA0HC797031 which were advertised $10,995. After the salesman Gerald Waters entered both into the computer, and was gone for 30 minutes to find it, he came back with a black car, and told us the Red Spark, KL8CB6SA0HC797031, had a huge dent in it, and that he couldnt sell it. He also told us he couldnt find the Kalamata Spark, KL8CB6SA9HC786772, and that he would give us the deal on the black car. We really didnt want the black car, but reluctantly agreed to purchase it. After taking it for a test drive, and wasting a couple of hours, we were led to financing to complete the purchase. While we were waiting, I went for a walk, found the Red Spark, KL8CB6SA0HC797031, and it wasnt dented. Gerald Waters LIED to us that the Red Chevy Spark that we wanted to purchase had a HUGE DENT in it because he didnt want to sell it to us. When we told Gerald Waters about it, he went and got the manager, who then told us the Red Spark had a mechanical problem, that they wouldnt be selling it to us, and that it would be returned to the manufacturer. He also told us the Kalamata was already sold. I went back the next day and test drove the Red Spark, and the Kalamata Spark was still on their lot. The Red Spark drove great, and there were zero DENTS. When the Saleswoman asked me to come inside so she could get me a deal on the car, I told her I already had a deal on the car, and pulled out their advertisement for $10,995. She went in to see the manager, came back out and informed us we would not be getting that deal because both vehicles were listed by mistake in the advertisement. I told her I would be reporting them to the BBB for Bait and Switch advertising, she went back in to see her manager, came out and gave us the deal. They are being dishonest with their customers, advertising cars for sale that they have no intention of selling at the advertised price. They lie to the customers about the condition of the cars that are listed in their advertisement, so they wont have to sell them. They are in the practice of Bait and Switch Advertising which is illegal.