Cell Phone Repair

Category:	Cell Phone Store
Address:	859 W El Camino Real, Mountain View, CA 94040, USA
Phone:	+1 650-938-2355
Site:	cellphonerepair.com
Rating:	3.4
Working:	10AM–7PM 10AM–7PM 10AM–6PM 10AM–7PM 10AM–7PM 10AM–6PM Closed

Location

Photos 4

Reviews 10

A Private User

MAJOR SUPPLY AND LOGISTICS PROBLEMS. Perhaps they are good at fixing phones but they seem not to be able to order parts reliably. on 12/09 i called and asked if they could could fix my IPad and was happy to hear that they could fix it the next day! on 12/10 I came in and was told that they had the screen for an iPod not an iPad and that it would take three days to get the part. on 12/14 I called and they told me they had gotten the wrong part (without the wifi antenna) and that it would be three days to get the new part. on 12/20 I called to ask if they had the part. they said it was close. on 12/21 I called to ask if the part had arrived and they told me it was on its way. (again they had not called me as promised) on 12/23 i came into the office in the morning to pick up my iPad and take it somewhere else (mobile kangaroo) and they shoed me that the part they had gotten was defective (it was missing part of the antenna) and that it would take 3 more days to get a new part. That seemed reasonable so i decided to give them another week. on 12/28 at 5:05 (they close at 6) i called again and was told they would call me back with the status. no call on 12/29 at 11:00 i came to the store and they called the san jose office; then they told me that the part was on back order and had not been shipped.

Laura Coles

I broke the screen on my phone and after reading some of the yelp reviews decided to try this place out. I was quoted $139.00 all in for the fix and 3-4 days for the part to be mailed with same day completion once the screen was in the shop. I have yet to get my phone back so am not rating the service. Although I have no idea what the service is like, beware of the hours they are actually open. I have gone to check two days when they have been closed during hours when they were supposed to be open. Because my phone is broken and in their hands, I have no way of calling ahead of time to check if they are open and I have assumed I could rely on the hours posted on google. The morning I dropped my phone off he did not open his doors until after 10:30 which is over half an hour later than he was supposed to be open. He was a little bit apologetic at least but then yesterday morning when I went in to check if my phone was ready at 11am the store was closed (store hours are supposed to be 10am to 7pm). I returned at 6pm and it was still closed. I am unimpressed and concerned about getting my phone back.

Alex Rudnick

Awful in at least two ways: 1) They cant seem to actually repair game consoles, and I *suspect* are willing to lie that they fixed a console when they didnt. I brought in a PS3 that was having the famous "yellow light of death" problem and they seemed to be able to fix it at first, but then it would immediately shut off on booting a game. They "tried again" to fix it, but then it immediately relapsed into "yellow light of death". This was after they claimed it was working fine and that they had booted it and played a game. Doubtful... 2) Really bad about communicating when your stuff is ready. You cant expect them to call or email when its done; you have to poll every few days. Actually bad communicators in general -- they seem to really want you to go away. They *can* fix broken phone screens, though. It just takes a while.

Mimosa Shin

This place was completely amazing. I would recommend it to anyone who attempts to fix their phone on their own, then realizes that they may have broken it forever because the battery just set on fire. Granted my case was an extreme, but the amazing gentleman who was doing the work was able to fix all of the damage, replace my screen, fix the vibrating mechanism that had broken months ago and warranty wouldnt fix and unbend one of my sim card holder prongs, which I had messed up when attempting to put my iphone back together the first time! The long and the short of it is, dont ever allow me to attempt to repair your phone, but absolutely go to CPR and talk with them about it- because chances are they will fix it, fix it well and it will be at a completely reasonable price!

Jeff Bailey

The only bad experience Ive had here was a tablet repair that was sent out to their other shop. The tablets Qi charging point was removed. They blamed it on me and said that their tech couldnt have done it because he was on video the whole time. I asked that we review that video and was refused. I asked him to review the video and he says he wouldnt. So why five stars? Because he did his best to repair the damage, and because Ive been bringing phones here for years. The work done in this shop is very good and the customer service is excellent. Just be sure that your device isnt being sent elsewhere.

A Private User

I searched for places for getting my iPhone repaired which had a badly broken screen. This place quoted a pretty decent price (ask for the Yelp discount). I called ahead, and the person on the phone was extremely helpful. He told me that he will have all the pre-preparation work done ahead of time and call me when he was ready so I dont have to wait around too long. I drove over after I got a call from him, had to only wait for 10-12 minutes, and my iphone was as good as new! They even threw in a protective screen for free! I definitely recommend them for all repair work.

Moritz Uehling

I let my Nexus 4 Repair, broken screen. They were really fast, and repaired it within 40 minutes. However, the new screen has a dead pixel, and the glowing LED-Message indicator looks horrible now, and the new display has a yellow-ish tint. I will go there today again, mainly because of the dead pixel. Rest was okay, but for 150$ I expect an ok-ish screen, and certainly no dead pixels.

satish deshpande

Awesome service!!!. I have been to multiple places for my iPhone 6 screen replacement. I was never happy with the new screen replaced. This one is extremely nice and the service was done within 40 minutes which is the best. I do recommend people to go here and check it out. The person Moe is very friendly. He even fixed the voice clarity problem in my phone free of cost.

Marina Latu

Went in to replace a broken/missing trackball on blackberry. Phone was done few minutes after swiping card. in and out in 5 minutes!! Price is very reasonable.. I paid $25 plus tax. Great service, friendly staff. Recommended and uploaded on my facebook. yeah, i was that impressed! Location hard to find. So call first.

Belinda Pascual

Excellent customer service. Owner named Moh was very helpful n very nice. A Very honest person indeed. Fixed my cp in less than 40 mins. Even gave me a free cell phone case. ( he let me picked what j want:) definitely coming back to this place if yhere s a need to...