The Jewelry Box of Lake Forest

Category:	Jewelry Store
Address:	21771 Lake Forest Dr #109, Lake Forest, CA 92630, USA
Phone:	+1 949-855-9778
Site:	thejewelryboxlf.com
Rating:	3.2
Working:	Closed 10AM–5:30PM 10AM–5:30PM 10AM–5:30PM 10AM–5:30PM 9:30AM–4PM Closed

Location

Photos 37

Reviews 12

A Private User

I HATE this store and will NEVER set foot in it again. I went to the Jewelry Box of Lake Forest in January 2012, after reading their glowing reviews on Angies List. I went in with a new diamond and tanzanite 14kt white gold ring to get it sized, and to get a quote for three gold and diamond rings. I asked for a price to make the ring bigger by 1 1/4 sizes. They wanted $200. I thought that was high so I declined. Then I handed them three rings: an 14kt yellow gold wedding ring with about 10 small diamonds, an 18kt yellow gold ring, also with about 10 small diamonds (and a larger diamond I wanted to keep) and a 14kt yellow gold diamond and ruby ring. Ive sold gold before. It was inspected and weighed right in front of me. But here, they took the rings away in the back somewhere and were gone with them for at least 20 minutes. Thats unacceptable in the first place but then they offered me $200 for all three rings! I was flat out insulted. How stupid do they think a person is? They actually thought I would think up-sizing a ring was worth the same as three gold and diamond rings? I went to a different jewelry store in Mission Viejo, the next day. I paid them $35 to up-size the same ring. They offered me $500 for the three gold and diamond rings. Thats where Ill be going when I need something.

A Private User

THEY HUMILIATED ME IN FRONT OF OTHER CUSTOMERS. I wanted to convert family earrings from screw backs to pierced for my daughter as a Christmas gift. They gave me the best quote which included giving me a $50 credit for the excess gold (all in writing) and told me that they would also give me 10% off for donating to their food drive. When I went to pick up the earrings tonight, Christine told me theyd only give me $30 credit for the gold; that the quote was just an estimate (it wasnt an estimate). I told her it was unacceptable since I chose them based on their written quote. She was extremely rude and mean, and said then she wouldnt give me the 10% for the food donation and told me to go get it out of the bin! She left me standing with the earrings in my hand and didnt even offer me a bag or box. I was completely shocked and embarrassed. Gotta love their motto on the website "Its all about trust"...really??!! Do not trust them! I will NEVER use this jewelry store again and would urge others to find a different local jeweler who treats their customers well. The two I dealt with are pictured on the left side of their website at the bottom.

A Private User

I have been a customer at this store for years and for numerous reasons. However, the most important ones have been honesty, integrity, community involvement, fantastic customer service and the highest pay out on buying my gold and silver. The previous negative comments are obviously from those kind of people who only hear what they want to hear, twist what they hear and then rant when they dont get their way. Anyone who knows anything about jewelry knows that jewelers weigh by the troy ounce. The value of 24k gold is based on the troy ounce and a troy ounce is a little more than a regular ounce, so to say that penny weight is a rip off is just uneducated. The staff at this store have always been straightforward with me and let me know how much my gold weighed and I could do the math myself. It really is not rocket science. Sorry this is so long but I felt inspired to clarify those ridiculous previous claims. The Jewelry Box of Lake Forest has always given great, reasonable customer service, the staff is great, the jewelers are the best and the owners go out of their way to make things right.

C.C. Fisher

I went to The Jewelry Box to get cash for some gold and then have some rings made and I could not possibly be happier with the service and quality of jewelry that I received!!!!!! Id considered going to the mart in L.A. and then decided that I wanted to keep the business local. Id had a few dealings with the Jewelry Box for repairs and small purchases in the past so I went to see them. This was a big transaction for me and I was very nervous about it because I dont know anything about jewelry other than how to wear it. I mostly dealt with Christine but pretty much everyone got involved in my "project." They were truly interested and enthusiastic in their help and shared my desire for everything to be perfect! I HIGHLY RECOMMEND THEM!!!!!!!!!

Scott Scheer

Brought in a Tag Heuer for repair of a broken stem and crown. They said theyd need to order the part - ok. They called back and said that they had "found" an original crown and could complete the repair immediately. They flat out lied. Turns out that they simply soldered my broken crown back onto the stem. It broke the first time I tried to adjust the time/date. Soldering the crown to the stem also likely compromised the seals. I didnt pay much admittedly - should have suspected it was a shoddy job. Stay away.

food 4 your heart

This man who is one of the owners is rude. He should call it quits. Go to a convalescent home. I wont refer business to this place or trust a desperate crooked jewelry store. Go buy your jewelry down the street and repairs. No way give my money to such a bitter angry old man. My friends cant stand him.

christopher broek

They are always friendly and courteous whenever I go in. For the most part, all I need are battery replacements for my watches which they do quickly and for a very reasonable price. I have purchased some jewelry from them in the past and they are very helpful and polite. I highly recommend them!

Mark Schwartz

Awful experience. The commercials sound so friendly, but both owners who I had the displeasure of meeting were arrogant, and condescending. I waited a few weeks to write this review because I don’t like to complain but my feeling did not change. Do yourself a favor and shop somewhere else.

donald stem

I went to the Jewelry Box despite of the reviews and I couldnt be more pleased with the place. I had such great service and was treated very nicely. The workers were very enthusiastic and helpful with me finding what I was looking for. I would highly recommend going to this place.

A Private User

The Lake Forest shopper was the one who was rude. I was there and she was out of control. Another customer that was there said that she was "..going to get a lump of coal for Christmas." Ive shopped there for years and I have always received great service.

Scott Holbrooks

Dee Dee was great. I dont know why so many bad complaints, the jewelry here is beautiful, some previously owned so good prices. Very pleased with service, prices, and selection. Go here, dont believe the hype!

Arthur McIntosh

I checked five places. The Jewery Box gave me the most money for my English Sovereigns. All the others advertised the "Best Price for your gold." Not true! The Jewelry Box is THE place to do business!