Pacific Park Jewelers

Reviews 6

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Sean K

I really wanted to like this place since it represented a big event in my life, which was buying an engagement ring. My initial contact went well. The staff SEEMED nice and they helped me out really quickly. Well, everything went down hill after that. I originally went in to get a cushion cut diamond ring and the staff there assured me that the ring I bought was cushion cut. After I proposed and the excitement died down she mentioned that she liked the ring but that it wasnt cushion cut. I was very surprised because I relied on the "professional expertise" of this store. I was devastated that I didnt get her the ring that she wanted. After doing some research on the cut types I realized what they sold me (and what their appraisal said) didnt add up at all. I took the ring to a gemologist and they said that the ring was definitely not a cushion cut, it is a cut cornered square brilliant diamond. At that point, I went back so hopefully they can make it right. He would not budge that it was a cushion cut when it most definitely is not. I finally sent the ring in to GIA (which is the go to for assessing rings) and guess what? It came back "Cut Cornered Square Brilliant" cut. Not only that but the GIA appraisal came back with a lower clarity grade than what they said they sold me!!! Lastly there is strong florescence detected by GIA, which was NOT disclosed to me on the sale of the ring! The clarity grade and the strong florescence takes down the value of a ring greatly. I went back one more time to see if they would just give me back my money... Nope! he wanted to buy it back for 25% less than what I bought it for so he could profit on me twice!! Stay away from this place because I know I will!! There are plenty of jewlers in the area that have great customer service and ethics. Go to any of them over this place and make sure you buy a diamond that has a GIA certification!

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A Private User

Convenience was what lured my friend into this establishment. She went in to have her watch battery changed. The battery died after one week and upon her return, the owner blamed the stopped watch on a problem with the watch. She trusted his assessment of the situation and agreed to have him investigate the issue and clean the hands on the watch at the cost of $85. When she returned to pick up her watch, she noticed that the hands were still dirty and the price had increased to $91.55. She asked him to explain to her what he had done to the watch and he yelled at her telling her that she needed to get someone to come talk to him that spoke English (she is Vietnamese). She asked him to please calm down and explain to her what he had done. Again, he yelled at her and told her to get the "f-" out of his store or hed call the police. Despite his racist, explosive and offensive rant, she again tried to reason with him explaining that she was the customer and would be happy to pay, but would appreciate him to explain what he had done to the watch. Finally, he put his headphones on and ignored her. Her manager went to the store to try and help and was instucted she my friend should be fired because she is a "b-" and if she wasnt fired, he would tell everyone not to go to the place of business. He also gave the receipt for the watch (which my friend paid for in full out of fear that she would not get her 10th anniversary present back) which he would not give to the person whom had hired and paid him. This person is a crook, is clearly racist and does not deserve the communitys business. Please pass on the treatment of my friend to everyone you know and take your repairs elsewhere and purchase your jewelry anywhere else.

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Frank Smith

Took four watches (well over $2,000 value altogether) to have batteries replaced. Asked about two of them being dive watches and would like them "tanked" and checked for a proper seal. The owner looked at them, told me he would only "tank" them if he did the service on them, and that for $10 each hed replace the battery but theyre be no guarantee. So let me get this straight.....you have a "tank" for which to test water seal after opening the back of a watch, but you wont do that for me because all I needed was a battery and not a service, and you also want me to let you change the battery on my $600 dive watch with no guarantee....? I guess he didnt notice the $10K Breitling on my wrist either. Do you self a favor and take your watches and jewelry to someone who actually appreciates the business instead here where he acts like youre putting him out by bringing it to him. 4/16/14 - As an update I took my watches to Watch Tech and they were great. Found out that my dive watch was actually broken. Ended up buying a dive watch to replace it. Looks like the "happy owner" here at this establishment missed out on a $500 sale due to his rudeness and general disregard for his potential clients. Also check their reviews on yelp. More befuddled people wondering why this place is still in business. Amazing.

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Kevin Smith

After getting a $5.99 watch battery replacement coupon in the mail, I took my watch in to get battery replaced. Replaced the battery on Sat. Less than 24 hours later, watch stopped working. Ive read other reviews where others took thier watches in to replace batteries and less than a week later, watch stops working BUT theyre more than willing to charge you $85 to "service" your watch. Im taking my watch to have battery replaced elsewhere to see if they have a scam going on here. Are they putting in used batteries in so you go back and have to get your watch serviced? Has anyone else experienced this??? ---UPDATE--- I took my watch into another jeweler in the area and had them look it over. They first noticed the gasket was sticking out of the edges and that the battery cover wasnt correctly replaced. Then when they opened it, they pointed out that the small metal battery holder piece was mangled. Whats frustrating is when I initially watched them remove my battery for the $5.99 replacement, it was in perfect condition. So... with all of that being said, I wouldnt trust this jeweler with your expensive jewelry needs.

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Ed Villalobos

Unfortunately, the owner was very unprofessional, rude, and blamed me for something he was supposed to do. I felt incredibly insulted. He completely humiliated me in front of his employees, raising his voice to me, being angry, for something he committed to do and didnt do. I was shocked by his reaction and behavior. I strongly suggest you go look for some other Jewelry that respects its customers and are more helpful than Pacific Park Jewelers. So sad to see such unethical and unprofessional behavior from the very owner right here in Laguna Niguel.

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A Private User

I have had excellent service with them. Vasken the owner, is the most genuine and honest person to deal with when shopping for special and unique designs. I have bought from him and referred many family and friends to him for decades. Buying diamonds and jewelry to the untrained consumer can be a daunting and confusing experience and of the 20 or so potential customers referred, NONE have ever had a negative opinion.

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