Spoke Folk Cyclery

Reviews 14

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Ron Egan

I had an extremely poor experience with Spoke Folk. I visited the shop while on vacation and subsequently purchased a high-end bicycle that was a closeout special. The shop packaged the bike and shipped it to me via UPS. Upon receiving the bike I noticed that it had been packaged inadequately and that the front wheel had made contact with the frame, rubbing the paint down to the carbon fiber. I called the shop and was told by the mechanic that packed the bike to “touch it up using black fingernail polish”! This was a several thousand-dollar bicycle…totally unacceptable answer. I purchased a new bike and expected to receive a new, undamaged bicycle. Luckily I had purchased insurance on the shipment at a cost of $60 additional dollars. I contacted UPS only to be told that they do not offer insurance, and that my payment was only to establish an “appraised value” in the event of a total loss. I escalated my claim but ultimately was informed that it was denied as a result of improper packaging. The shop had apparently chosen to package the bike themselves and use the locally owned UPS Store to ship the package. According to The UPS Store, they will only take responsibility for damage if they are responsible for the packaging. Needless to say I was caught in the middle. The owner of Spoke Folk encouraged me to contact my credit card company about filing a claim (they only cover a max of $1,000) and suggested having the paint repaired. By this point in time I wanted to ship the bike back and be done with this mess. Unfortunately the owner did not want to take the bicycle back citing the fact that he sold it to me below his cost. After contacting American Express indicating that I wanted to dispute the charge, Spoke Folk finally agreed to a return. Unfortunately I had to pay to have it repacked properly and shipped back via FedEx (at my expense) setting me back $200. I can honestly say that it was not a pleasure doing business with Spoke Folk and would highly discourage others from frequenting the business. In the end I feel that this whole situation could have been avoided had the bike been properly packaged…a simple case of negligence. The fact that they did not pick up the return freight shows their lack of customer service.

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david cook

For Christmas my husband bought me a Specialized Ruby Elite from Spoke Folk Cyclery. It is his absolute favorite place to go. for his biking needs. Being new to the sport we set up a bike fitting for me. I was sensing something needed to be changed but had no idea what a Huge difference it would make! We were both impressed with Kevin, our fitter, he left nothing out. He spent 2 hours with us explaining everything he was doing and why. Kevin was super energetic and knowledgeable. Once he finished I took my Ruby for a ride. I really cannot tell you what a difference it made!! A millimeter here and there and I immediately felt more power from my legs, no pressure on my wrists, increased ease of shifting and braking, and much more comfort on the saddle. I know Im going to enjoy this new sport. Thank you so much Spoke Folk, you guys are certainly worthy of high praise.

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Oskar Aaquist

We wanted to rent a tandem bike and another bike with a trailer, since we came with our two kids. They did have them, but they made us feel like we were a terrible burden (that was the Mr). The next day, when we returned the bikes, the Mrs was there and she was just rude and arrogant - not only to me but also to another guy who was doing business there. I also agree with another negative review that the price was high. This is a gear-oriented store, not a customer oriented one.

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Jeannene Langford

My chain got sucked into my chainring at the beginning of my ride. This was the closet shop so I took it in. He fixed it super quick. He also have me a tip it was barrel tasting this WE so we changed our route to mill creek rd. So glad we found this place. It deserves 10 stars!!!

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Sally Srok

These guys are terrific. Tuned up my bike, got me equipped with clipless shoes and pedals, and made sure I had the right equipment for long rides. The entire staff is knowledgeable and helpful. Cant wait to get out on the trails.

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Alexis Fecteau

Price alone drove this rating. $100/day for a bicycle rental? Are you kidding? The bike rental price is triple what it cost me to rent the car. Downright insane. That is all.

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Kashy Ghazzagh

Great "folks", knowledgeable mechanics and staff. Low key selling approach and what youd expect to see in a small wine country town. I would highly recommend Spoke Folk Cyclery

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Sasha Quiroz

They are really dependable for bike repairs and the people are really friendly and kind. They have all kinds of bikes and will answer any questions you may have.

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Robert Wilcox

Really awesome staff who will help you with your cycling needs in any way they can.

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Kornorstone Pictures

Best local businesses bicycle shop. Very engaging, informative and friendly.

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Rowdy Morgan

Great people, very friendly and knowledgeable

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Aarón Quiñones

The friendliest Mechanic crew around.

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Sarah Kottke

Great shop! Very knowledgeable.

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ME

Mendocino porsche

Great bike shop

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