Star Ford Lincoln

Reviews 6

DR

Dr Crosby

Being forced to take them to court because they damaged my car. I asked nicely that they fix it, but Im being ignored by Alex Tamex, their general manager !..........Cant ignore a lawsuit Alex Heres my experience using this dealership to perform service on my Lincoln Town Car They dont take care of your car when its being serviced. They scratched my hood really bad and then when I complained about it, they buffed the hood and now the hood has burn marks and swirls from the buffer all over it. Theyve ruined my Lincoln, it looks really bad and Im shocked they would allow it to leave their dealership like that. They also have a scam where you bring in your car for a repair under an extended warranty but they dont actually complete all the repairs, collect $100 deductible from you and then when you question why the repair was not done, they keep it and work on it again. When you return to pick up the car a second time, they say you need to pay the deductible again. This is called a second repair and triggers a new $100 deductible! Its like a bunch of kids trying to play a Lincoln dealership. Theyve also tried fixing my air conditioner several times over a period of a year but they dont know how. This will be my last Lincoln. The Lincoln Motor Company used to make solid luxury cars, been driving Lincolns since high school in 1985, but they just dont know how to build great cars anymore or fix them. These issues were under the supervision of Ruddie, their fast slick talking service manager. Steer clear of Star Ford Glendale if you value your investment in a car. Its sad, you bring your car in to get it fixed but leave with it damaged. Not a very good trade off.

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RO

Robo P

We recently purchased our second Lincoln Navigator. The first one I bought new in June of 1999 and after 18 years and 100,000 miles of faithful service I decided to upgrade. During all that time we had our service done at Star Lincoln of Glendale. However, because the Navigator was so reliable it was only in the shop once for repair. It was a bad heater core and they fixed it perfectly the first time. As great a vehicle as the 99 Navigator was the new ones are amazing. The ride, handling, power, tech gadgetry, and quietness are all dramatically improved. So we sold old faithful and bought the new one. After the first week of owning the new Navigator the seat began to make a clicking sound that was absolutely driving me nuts. To top it off the problem was intermittent so I had my doubts that the technician at Star Lincoln would be able to find it. But when I took it in to the service department the technician knew immediately what was causing the sound and how to fix it. He ordered the part and once the part arrived it took half a day for him to complete the repair. The staff at Star Lincoln did a great job, they always treat me with a friendly respect. It has been weeks now, I am confident the noise is gone for good and I am highly satisfied with a job well done.

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DA

David Hung

Made a 1 p.m. oil change appointment and it was not done until 520 p.m.! My 9-year-old son and I had to wait under a cold, wind-swept canopy (no waiting room, beware) for 4 hrs and 20 minutes. I used a free coupon given by Ford and saw many customers who came after me got serviced and left. When I complained by 4 p.m. to the person in charge of giving out work orders, Eddie, he first tried to say he went by the orders and they were busy, read, nothing he can do. By 520 p.m. I complained again, as all but one other customer have left. He tried to cover up by saying I had not made an appointment before coming in. I disagreed and said emphatically that I would not just drop in for service. He said his computer system showed no appointment made for me. (read "What can I say, its your fault!") Then I noticed the check-in copy he was holding showed a "yes" under the Appointment category and confronted him with that. His only response was "I am not going to argue with you"!! So this Eddie person was lying to a customer about his short-comings. I used a Ford oil change coupon and did not have to pay and maybe he disadvantaged me by putting others first. And the lying on top of that was just too much. Ill never go back to this dealership again!

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TE

Teri Craft

I called a week ahead to schedule service, spent 15 minutes on the phone giving them info and setting up the repair. Dropped my car off the night before the service scheduled for 7:30am. Got a call around 10am, "We have your car here what do you want done". That was the first sign we should have gone to Galpin Ford. I called 4 days later to see when the car would be ready. They said it was ready yesterday. NO one called me. I asked how much the rear handle repair was and they told me they did not fix it. I asked why and she said it was broken. Yes, it was broken, and apparently still is. I asked why they did not fix it and she said they would have had to send it to their body shop but they didnt because they were other cars ahead of mine. So I had my car picked up, without the repairs completed. Called the service manger three times, left 2 messages and never heard back. Now I have to schedule a repair at Galpin Ford in Van Nuys to fix what Star Ford could not. Unfortunately, I could have all the repairs done in a timely manner at Galpin with one visit. Now I have two service appointments and valuable time wasted. Dont go there. WORST SERVICE DEPARTMENT EVER.

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JO

john Collins

The people are really nice, and my experience in their sales department is that they can get you a decent deal on a new car. On the other hand, their service department is an embarrassment to Ford. When I bought my new car from them last year (in July) I found a defective part on it the next day. I called the service department and the earliest appointment they could give me was in October. It is absurd for any business to treat a customer like that. If you sell a customer a broken product, you do not tell them youll deal with it in a few months, you deal with it right away. When I finally got the part replaced by another dealer, the same part broke again. I gave Star Ford another chance and again they give me an appointment months in the future. This dealership may give decent deals on new cars, but as soon as you buy your car from them, they could not care less about you. I for one am a first time Ford buyer, and the service I received here does not encourage me to buy another Ford. This dealer is called Star Ford, and I am warning possible customers, that is not false advertising, expect a one star experience.

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ZA

Zak Roland

I bought a pre-owned 2010 Ford Focus in Dec. 2016 from a small dealership in Valley Village and less than 3 months later the car wont start. After deducing that it wasnt the battery, starter or alternator, I decided it was best to take it to a dealership. Usually, Im not a fan of taking my vehicle to big dealerships, but Star Ford proved me wrong. I called ahead of time to get an estimate of how much a new key or key cylinder would cost cause I thought that was the problem, but after finally getting it to the dealership and getting the diagnostics checked out it turned out to be a small connection problem in the steering column. Randy is hands down the best service agent Ive ever met and her took excellent care of me. He was honest, caring, and made the whole process easy. Unfortunately, because it was a piece that was hard to get to, the labor cost was very expensive, but that was the only negative thing about the whole experience. I took my car in at 4:00pm on Friday afternoon and had it back in less than 24 hours, which is INCREDIBLE! Kudos to Randy and the team at Star Ford. They made me a believer again.

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