Ulta Beauty

Category:	Hair Salon
Address:	1350 Travis Blvd Suite 1475, Fairfield, CA 94533, USA
Phone:	+1 707-427-1952
Site:	ulta.com
Rating:	2.2
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 77

Reviews 5

Victoria Poulsen

I tried to fill out the survey on my receipt, however the survey has an error and wont allow me to complete. Here is my review in a nutshell. This store has some serious employee training issues and they all need a lecture about customer service. I had two small items to pay for, yet had to stand and wait while a customer went and found further items to fulfill her order. I was clearly in discomfort as I was was wearing a leg brace (I am recovering from foot surgery). There was only one cashier at the registers, yet there was another cashier standing and fussing over a display near the registers. It was very obvious that I am temporarily disabled, however neither cashier even bothered to look at me, not even when the cashier behind the counter stood idle while the customer left the counter to go pursue her other check out items. The cashier fussing with the display was gossiping with a customer, the cashier behind the register was OBLIVIOUS to my growing impatience and discomfort. Honestly, the two cashiers were acting like idiots. I was really happy to see an Ulta open in my mall, however, I will be hesitant to shop there again unless I have plenty of time to waste because the cashiers were clearly in their own little world. Honestly, I was standing there, wearing a leg brace, in discomfort, while a customer was allowed to hold up the line while she went and picked out some lip glosses. The whole scenario was utterly rude, and if the second cashier had half a wit about herself, she would have SEEN me and gotten on her register to ring up my sale. Sephora can be very busy at times but I have never witnessed such unprofessional behavior at the their store as I experienced at the Ulta in Fairfield today.

Chiquitita Lu

Watch out .. its an attitude place.. I came on time (my appointment time) and they let me wait for half an hour without even checking me out if I was already in...one hair stylist working there even told me story that she only pick a customer she likes.. they should hire people with good customer service. The job not as great.

BB Nava

Honestly idk why all this bad reviews, I have been coming to this store for a long time, and never have I had a bad experience with any of the employees, all the ladies are extremely helpful, very nice, professional, and knowledgeable on all their products.

Gery Iliewa

Thanks to Erica Nurse, she was my hair stylist today and she transform my hair unrealistic. The atmosphere it was great and the people were really nice . Tottally recommend it! :)

pat rambri

Bad costumer service... .. waiting on the line for 45 min.. A lot a employees but only one cashier...