T-Mobile

Category:	Cell Phone Store
Address:	11511 San Pablo Ave A, El Cerrito, CA 94530, USA
Phone:	+1 510-619-2700
Site:	t-mobile.com
Rating:	2.6
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 12

Reviews 11

Sahash Sainju

I requested T- mobile customer service for a free sim card that I needed to to pick it up from the near store and I made sure to put a note so that the cashier could understand and give me the sim card. When I got to the store and ask the guy with the glasses on, after waiting for a while he said he cant give me the card with out the presence of his manager. So all this wait was for nothing? Just got really annoyed because the time that I wasted for the whole process. So if the manager is not there they cant help their customer? So without saying a word I went to another store (3-4 miles away) El Cerrito plaza. I said "I am her to pick up my sim card" and a very nice lady with the glasses gave me the sim card and helped me put it on my phone in 2 min and solved my problem instantly. Thank you lady! Just angry with the other store for their horrible customer service. This happened on Sept 21st around 6:30 pm.

dre3805

Love t mobile service but the employees sucks!! I went to this store to pay my bill and noticed 2 employees working. Well the lady employee was already help a customer, but the male employee was talking his ass off about his life and it had nothing to do with t mobile. After that he left the guy a the counter that he was helping to help some one else.. then in the middle of helping someone else his phone starts to ring. So he stops helping the person and take his phone call in the back office. They employees before was way better.

Dream Football

It will be better off driving further down the street than go in here. They dont care about your situation. They will sell you anything for their gain. For their cleverness and my foolishness, I had to sacrifice my old number. I am very disappointed with Edris (CSR).

Usman Malik

I went there like 100 times and they dont know anything. Every time I go there they make me call 611 like why did I even come to you if I wanted to call them and talk to them. Never ever go there

Armando Epifani

This store is owned by a 3rd party, it is not an official store. The staff waste your time and dont know what theyre talking about.

Tim Le

Dont waste your time waiting in their office there to get service done. They dont care about their customer.

JOHN HURT

Amazing service by the Store Manager (Tall Handsome Black Gentlemen)

Wanda Redic-Bland

Staff is very helpful and professional. Store is clean and tidy.

Ricardo Fuentes

Its horrible to deal with this location for T-Mobile

manjeet Kaur

Very bad customer service.