STILLEN

Category:	Auto Parts Store
Address:	3176 Airway Ave, Costa Mesa, CA 92626, USA
Phone:	+1 714-540-5566
Site:	stillen.com
Rating:	3.2
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–5PM 8AM–12PM Closed

Location

Photos 37

Reviews 10

mike click

Horrible!! I will never order from them again. Right now all I want is my money back. 5 days ago I ordered a trunk lip spoiler for my 2015 Subaru WRX. It only cost $180 dollars. I provided all of my card information and billing. Im shipping to my place of business which is a dealership. Ivan emails me the next day saying they are having a hard time processing my order because my billing address doesnt match whats on file. So I immediately respond "Sorry I just moved heres the correct address" 2 Days go by no word (my card has already been billed.) I email Ivan and request an update. He finally responds that per their shipping policy they cant ship to an address different then the billing address unless its my place of business (which it is) in which case they need the name and phone to confirm I work there. I again responded immediately with the information he required and again no response. Today I email again on the 5th day asking for an update and Ivan says oh were having trouble confining you work there (Im a manager there) please give me your banks name so I can call them directly. Ive never in my life heard of such a thing. All for a $180 spoiler. So I respond "this seems to be extremely difficult to do business with you please refund my money so I can order elsewhere." Guess what... No response.. I try calling 4 times and no one picks up the phone. This is absolutely the work company Ive ever had the misfortune of spending my money with. The customer service and follow up is a sick joke. Word to the wise order elsewhere if you can.

Drew Kit

I ordered stillen cat back exhaust, stillen rear diffuser, stillen rear wing. Then I spent the big money and paid over $7500 for the stillen supercharger kit. I placed the order, and after a week never received shipping confirmation, I called they had no idea about my order. They finally found it and said they needed time to pack it all up and it got delayed longer and longer it took 3 weeks, I received one package around 11am then 13 hrs later almost midnight I received the second package. Then i installed the kit and sent my ROM dump, their manual says it could take as long as a few day to receive a tune, well I called and they told me it could take up to two weeks because they had to get a crack for my car, so uprev was amazing and got it done in less than 24 hrs! Well stillen drops the ball again, I was told it should take an hour to get a tune done, then 3 hours later nothing, so I call, and am told its almost done, only another 30 mins, well I wait to find out Kenny left for the day after telling me he was on it. Well guess what, I never got the tune after waiting all day and leaving work planning on getting the tune like I was told!! Every time I call I get an excuse or a lie! Im have paid Stillen around $10,000 in the last month, I deserve better treatment than this! This is horrible Stillen, seriously Im tempted to rip out every stillen part and tell everyone in the industry to steer well clear!

Lee Burton - DOC

Extremely dissatisfied. I have one of their super chargers with intercooler. $8000.00 worth with installation. it is using up antifreeze,so I called them (Stillen direct) and they cant give me any idea or tech advise as to why it is consuming antifreeze. No visible leaks on my shop floor. I live in Colorado and they say they cant help me.unless I bring them the car. Kenny *(sales rep) told me to take it to a local mechanic in my area. Pretty sure that my "Local" mechanic wont have a clue with this system. And that mechanic would be calling Stillen to get the same results as I did from Kenny. Bad choice on my part of this product. You would figure that the manufacturer / seller / installer would have a clue of what is going on with this system. Extremely pissed off. I will uninstall all this equipment and install a twin turbo charger system for half the cost. Total Bullshit. I have never had any good luck with these guys. Total shame. Piss poor customer service.

Alan Viveros

Horrible horrible customer service. Ive never ever had such bad customer service for me to write a bad review about, thats how bad it was. Bought an intake for my g35 i sent the "specialist" pictures so hw said he knew exactly what i needed. Turns out i needed another part and that 314$ intake was not what i needed. Called them to request a return label, no one could help me out for about 3 days. I insisted to talk to the manager, finally was able for get the return label at my own cost. Took a week for them to actually email me it. After some BS fees they refunded me 249$, i paid 314$ for the part! They refund tool like 10days. Just the worst cutomer service ill probally experience in my whole life. No there is willing to help until you talk to the manager and even then they lag to help.

tutorialtony huffman

Saw a comment saying "phone friendly service" yea right... Spoke with a woman named Jen, who had an attitude when I was asking about if this organization tuned cars. Was hoping to get full bolt ons done to my camaro... I dont write to many reviews, so this speaks volumes. Maybe she was having a bad day, who knows but dont take it out on me.

Pat Plumbing, Heating, Air Conditioning

Spoke to a gal name Jill. Extremely knowledgeable about air intake systems and cat back exhaust systems. Would use again. Definitely recommend.

Irma Ochoa Ceja

MUY BUEN SERVICIO,PURA CALIDAD.

assime hippolyte

Jill Is The Best ! Very satisfied with all the products i bought from you guys.

Joel Hdz.Mtnz.

Mis compañeros

A Private User

This place sucks.