Prestige Autos

Reviews 3

AP

April Anderson

DO NOT DO BUSINESS HERE!!! We were told the only way to get our free oil change (supposed to be included in car purchase) was to do a review on Yelp. Not happy!!! The first oil change the drain plug was stripped and leaked everywhere!! Had to take the car back the next day, needed a new pan. When brought back I asked Danny (the Manager) if they could do me a favor and check the brakes as they were making a noise (clanking) He said they were fine. A few weeks later my sons brakes locked up on him while driving. Took it to an outside place and they stated, "the brakes were missing bolts in the back brakes (they were just hanging there)", I was pretty upset. I called Danny, he apologized and said he would take care of it. I tried and tried to contact him (well over 20 times) and he never called me back. It doesnt stop there!!!!! Ive had nothing but problems, when we first bought the car the locking mechanism on the key didnt work. It took over 3 months and 2 visits for the key to be replaced, that was only after we were sent to the Audi dealership to pick up the key. We sat down there for 5 hours waiting for Prestige to pay for it and for me to get our car back!!! They knew we were waiting down there and the Audi dealership was also appalled by their lack of professionalism. I purchased the extra warranty..Big Mistake..I tried to get an oil change early but I was told no as it didnt need to be done so soon because it was the synthetic oil. So a few months later the water pump went out, I was told they couldnt get to the car for another month so I was sent to A+Auto. It was fixed but again no oil change was done at this time because they didnt want to touch nor be responsible for what was already stripped. When leaving on the freeway it was noticed there was something on the car that was dragging. So my son pulled over I met him off the freeway and the large piece which covers the front bottom of vehicle was hanging and dragging. Called the owner of A+, he told me he was in San Fransisco and he couldnt fix it. Then I was told that the warranty was not going to cover it nor did it cover the cost of the water pump because the oil change was not done in time. WHAT!!!!!! I just cant believe this!!!! And no the nightmare doesnt end here... Today my son went down for his "free" oil change (once again we were told for the first year after we purchased the car all oil changes would be free) WRONG!!! We set up an appointment last week for today and they told my son they wouldnt do it until we did a review. I called them and asked, do you really want me to do a review as ive had nothing but problems?? Chad (car maintenance manager) said he would talk to Danny so he could do without it. Well that went bad too!!! Next thing I know im getting a call from my son. The guy from A+ Auto was called down to Prestige by Danny and harassing my son about the bill to be paid (which was supposed to be covered by the warranty) My son asked Danny to have him stop, but instead my son was asked to leave. My son asked them to honor the free oil change and not get harassed. Nope!! We have had nothing but bad experiences and unprofessional service from this business.

TY

Tysen Hill

Car Buying Experience was fine but MAKE sure your car works beyond a shadow of a Doubt before you start into the talks to Purchase in late March I went to look at a 370Z they had for sale, Better deal then Most and the car looked Clean. the Salesman was very helpful and let me, my sister, my Wife and Friend all test Drive the car. The first red flag was the broken fuel gauge, Curtis, told me they will fix it before I pick it up and not to worry. Cool. when I came back that weekend. the Fuel tank gauge was working and the car was showing a Level of 1/2 tank. the next issue was the car would act funny after a turn, the engine would stall and then quickly regain power, my Google FU quickly told me Transmission TCU or Fuel Starvation issue. a Flash and update Fixed that issue and we were set!. I bought it and all seemed fine, 1 week later the 370z is in my Driveway and will not start. I Pulled some Codes and came up with: a code for: "fuel pump Failure" and "Fuel Sensor not reading". still had 1/2 a tank.. I called their shop 3+ times. Finally spoke to Javier, and walked him through my Problem. turns out the Fuel sensor was not Fixed thats why the Engine wont start because the tank was actually Empty even though its showing 1/2 a tank (only driven it 90 miles) so I tossed 2 gallons in and, sure enough, it started. but then there was ANOTHER issue. the car would not Rev over 5k. (its a sports car with an 8k Redline 9k Revlimiter) which you dont notice on normal driving but when you Punch it and the RPM hits the 5-5500 RPMs the cars Limiter DUMPS down to 2-3k RPMs Throwing you forward. rinse and repeat until you back off the throttle. More google FU.... bad CPS sensor. I call them 5+ times I get nothing. Im constantly getting transferred out to their shop but no answer. Finally Javiar calls me back and (I couldnt answer at work) he leaves me his number to his cell, I try and call him back 3+ times over the next 2 weeks, but he never picks up. at this Point I have a Fuel tank gauge that wont work. a Bad Crank sensor that wont let the car Drive like it should and a Light for the key switch is now on... Now, They get an extra star for the sales staff. they were very "No pressure and Hands off" for just about everything besides trying to get us to use their financing. this is a Far cry from most salesmen who dont know when to just "go away" Im a competent human Being. but there becomes a point where u just have to give up trying to get someones help and do it yourself this Dealer buys these cars at Auction. they Fix them. in a basic Mechanical way clean them up and sell them.... this can get you a REALLY REALLY good deal. IF (and thats a big IF) your car comes out of that Mess working perfectly. if not.. good luck. my Advice? take someone that Knows the car you are looking at VERY well. and then take it to your mechanic to go over it before you buy it.

MA

Manuel Marin

Worst experience I´ve ever had in my life. Bought a car with warranty, and 100miles after purchase, alarm on engine showed. When taking it to Prestige, they didn´t take any responsibility on it. I finally had to take the car to the official service and they told me that the previous dealer (exacts words) "must be a 5 years old children trying to build a car, with no idea whats he is doing on the motor" . The personnel was rude once the purchase was done. 30mins calls waiting on the phone to talk to a manager, who seems never to be on the office when a client visits for a problem. And please, read all the reviews, you will easily notice all of the top rated ones are made by them, just see the kind of words and phrases they use, it´s almost a comercial. Please don´t make the same mistake as me and go to any other place if you don´t feel like being scammed. """""""im editing my review from here, to response to the comment of Mat:"""""" the car showed the engine check just 20miles after purchasing it, there was no over revving, i know hot to drive a car I just use it to go shopping as I walk to school. You didn´t wanted to help us, we where the ones that paid for towing. And we did have purchased a waranty. Also note that the loaner vehicle was given once we had to take the car for the second time to your garaje and because we asked for it, not because it was offered. The problem was not over revving, if anyone wants, I will be very pleased to send pictures of what Mini oficial service and Firestone told me about the car: The one that previously worked on the car didn´t have any idea what they where doing, parts where badly put, wrong positions and errors of a newbie. Later on, thanks to some friends i´ve made in this country, they told me as English is not my first language, I should have given a Spanish contract. Lost of things you did bad to me. When I asked for repairing the car or returning the car and giving money back your people just washed you hands.