GR Print & Marketing
| Category: | Print Shop |
| Address: | 2900 Supply Ave, Commerce, CA 90040, USA |
| Phone: | +1 877-774-6818 |
| Site: | grprint.com |
| Rating: | 1.3 |
| Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed |
Location
Photos 1
Reviews 14
BE
Becky Galligan
It wont let me post a review with zero stars, so that is why I had to give it a (generous) 1 star rating. This company is terrible to work with.They kept rejecting art files because they said there were problems with the artwork (which there werent). I had wedding invitations with a coordinating RSVP card printed and they werent even close to the same color. They refused to re-print one of the pieces. I thought maybe I did something wrong in creating the artwork so I made some uncecessary adjustments and paid for a second run of one of the cards and it was just as bad as the first run. They will not stand behind their work and blame it all on the customer. Probably the most disappointing thing about this company is their (lack of) customer service. Ive never reached anyone via phone, but they did respond via email. Ive only ever been contacted by one employee (Terri) who continually responded with condescending comments and she would not give me contact information for manager or owner when I requested it. Not sure if she IS the manager or owner?? I also requested for a refund on the final re-order which was not surprisingly refused, and was answered with a lengthy email that copied all their fine print disclaimers that basically say they wont take responsibility for any shoddy work they produce. Find another printer - GR Print will only frustrate you.
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Brian Bononi
***STAY FAR AWAY FROM THIS COMPANY*** I agree with the other comment about zero stars, and their customer service rep Terri is extremely unprofessional. Never use this company. Printed the same logo with them for multiple years, I get one bad print and they refuse to own up to their possible mistake. Putting all the blame on me. I even sent examples of the same artwork, same color profile that they had previously printed. Still nothing. When reaching out to some local printers for help in my claim, and bringing to them the responses I received, they say "First, what another printer has told you is of no concern to us" They also say my office proof should never be used as a comparison to their final print, yet all the other prints I get completed with other offset printers are always extremely close. We understand tone variations are going to happen. They will gladly email you a copy of their terms and conditions which basically says, they will determine if they screwed up, and do not care if you disagree. And will end the emails with, "The information I have given you is correct. This order is complete."
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John Early
Terri from customer service was very unprofessional. The product that they sent was not folded correctly the first time, so they refolded it, and then sent it to us with the crease still in it. Very, very tacky. When asked about it, they blamed us for not knowing how to upload it to their website. If their employees were smart enough to realize that they needed refolded, why werent they smart enough to get it right the first time? Others online agree about the poor customer service. Definitely find your printing needs elsewhere.
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Robbie Ramirez
Horrible Customer service...They took my money but failed to process my order. Terri lacks customer service skills and is borderline disrespectful. On top of that they refused to refund the whole amount and charged me $25 to cancel...for what?... Nothing was accomplished. What good is having a good solid business concept if your customer service is garbage? The staff needs an attitude adjustment because it seems like they all hate their job and that work ethic is is very well perceived from the customer point of view.
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John Infantino
The absolute worst customer service. Most printing is overseas, their "factory" make mistakes on 80% of orders, only to tell us (the customer) it was our fault when we know in fact it is not. DONT use this company, the absolute worst service. Terri seems to work from her home in the East Coast, is rude and frustrated. Seems shes the only person at the company now, given no one could probably stand to work at GR Print. Dont be fooled by their prices, the headaches simply arent worth the hassle. NEVER again.
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John Perez
Really bad! I thought Vista print was bad, but this company? this company is even worse! Do not use them! I ordered some business card (pretty simple) well, the quality was bad even though I summit it in good quality, plus the color were all wrong. When I contacted costumer service, Terri which was really rude, just said that they dont ensure colors... for reals? a printing company dont ensure colors... stupid! So yeah, just dont pay for a headache. Go somewhere else. I whish I could give 0 stars
TO
To To
The customer support person Terri is a joke. Do not order from this company! Horrible customer service and their printing quality is by far the worst in the printing industry. They will put your job on pending for no reason and if you do not want your job to delay, do not order from them. They never answer any phone call or email so you pretty much getting no support at all. Rue and disrespectful for their long time customer. Find another vendor or your job will be screw up by them.
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Jeff Veley
You get what you pay for. The banner stand that I ordered doesnt stand up on its own, was broken, and had screws falling out. GRPrint refuses to respond to my phone calls and emails about this order and others. They are simply interested in making money. Customer service is clearly not a priority as customer contact is completely ignored. Terri was rude when I spoke with her about another order previously.
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Terence Jent
Their customer service is horrible. Sent a email yesterday still no response. They use Fed Ex and beside the point they are always higher on shipping they never deliver on time. The shipment arrive at the terminal 17 miles from house. Then they say it is going to take 3 1/2 days for delivery. No one at GR Print will answer the phone, return a phone call or respond to an email.
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salar rafiee
I order from GR print all the time. At least a few times a year. They could have better customer service, but they do quality work at insanely great prices. I rarely have a problem, and when I do theyve always fixed it.....its a pain working with them for fixes, but thats a sacrafice Im willing to make for the savings and high end work.
MI
Mikel Smith
I order from GR print all the time. At least a few times a year. They could have better customer service, but they do quality work at insanely great prices. I rarely have a problem, and when I do theyve always fixed it.....its a pain working with them for fixes, but thats a sacrafice Im willing to make for the savings and high end work.
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david spero
My client received posters that was ordered, they came damaged, I spoke to Terri in customer service, lacks personality and basically told me that my client damaged the package when he opened it, this was my first time using GR print, and my last.
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kristen davis
Submitted order on 9/8/16, requesting expedited shipping and verified cc was charged on 9/8/16. Its 9/27/16 and still no delivery of order. Have called for two days, left messages, and yet, still no call.
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stella Jang
its really terrible service. several times, theyve been late with printing. and Customer service is terrible.. Dont order from them if you dont want to lose your client.