Pep Boys Auto Parts & Service

Category:	Auto Parts Store
Address:	4046 Grand Ave, Chino, CA 91710, USA
Phone:	+1 909-590-7141
Site:	storelocator.pepboys.com
Rating:	2.9
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 9AM–6PM

Location

Photos 100

Reviews 9

Joanne Sanchez

If I could, I would put 0 stars for this place. I never write bad reviews but this place is ridiculous. I called at around noon today to see if they were busy to get my oil changed for my car and they said no problem bring it in. I dropped it off at 1pm and the guy said he would have it ready before 4. 330 comes around and my car is in the same parking space. I go and ask the same guy from earlier if he thinks it will be done anytime soon and he starts saying how busy they are and that I had a lot of cars ahead of me when I dropped it off but that I was next and it wouldnt be much longer. Well then why did you say you werent busy earlier?? I leave with my mom, go to costco, and come back at 530 and my car IS STILL IN THE SAME PARKING SPACE. I told the guy that was there, who was different from earlier, to give me my keys COMPLETE WASTE OF AN AFTERNOON. I dont know if it is poor time management skills of the mechanics or not enough on hand but regardless if the guy from earlier knew it was busy and didnt say so to avoid losing business then he really screwed up because now he has two very angry customers who will not be returning ever. I would be more understanding if it was a weekend but it is wednesday. This is also the second time this has happened to us last time my mom even made an EARLY appointment for brakes and they didnt give her the car until the next day. What is the point of making an appointment if it will still take more than a day to get the car done? Very frustrated and annoyed on the time wasted and still not having my oil changed.

Ken Tenace

At the Chino location I had three services done. The first was a balancing of the tires. A week later I had the oil changed and break pads redone and finally a few weeks later the alignment done. Now I did not drive it a whole lot so I did not notice until I drove it back to Orange County that the truck bounced considerably and pulled. When I returned the truck I told my dad about the issues with the truck despite being just serviced. He took it back to his Pep Boys What he found out shocked me. The Truck was considerably off balance and the alignment was barely adjusted. After the other store fixed the alignment and balancing the Truck was fixed again. You would think that the standards of a company such as Pep Boys would be held in all of its locations. But the reality is that it is not. The store in Chino did not service the truck properly and basically did the least amount of work possible. I am happy my father has a place to go that does quality work. I however, will not be returning to the store in Chino.

JOANNE REIGHTER

Made an appointment per their schedule. Needed tires rotated and had a flat rear tire and a possible nail in front tire. Wasted over 2 hours.....they said they were busy so what is the point of appointments? 24 hours later my tire was down 10 pounds, added air and 8 hours later, down 10 pounds again. Took it back to Pep Boys and again informed how busy they were(only 1 car in the bay) and it would be 2 hours again. Not"sorry this happened"...Not we will get right on it....but maybe "I got a nail in it". Now the problem is my fault. HORRIBLE customer service...we didnt trust them...didnt feel they would be honest....I an sure they would have come back with"oh a nail was found". Left with no resolution....never will go back....cant wait Ru hear what Firestone, Goodyear or maybe just the Mobile station will find. I will be calling Pep Boys if no nail...and refusing credit card charge.

Holly Burke Kirwan

I called the service department about a check engine light, they told me it would be $89 to read the code. I hung up and checked online where pep boys says they have a free engine check light vide reading. Called back to clarify and got a bit of runaround, "oh the CHECK is free, but if they have to diagnose its $89" ??? Ok... All I want is the code, that is FREE? "Well, yes..." Didnt inspire much confidence in their honesty. That being said, I went in, they checked code for free and in under 5 mins. I just would never go there for repairs based on the price dishonesty right off the bat.

Sam Chen

Average Pepboys location that includes a shop and a service area. Since I do all my own maintenance, Ive never used the service, but the staff in the shop are a hit and miss. Sometimes theyre pretty good and sometimes they dont know what theyre doing. As for parts, Pepboys doesnt keep a whole lot of inventory on hand which kinda sucks, but you could always order and have them hold it at the store. Prices are fair when theres a sale, but otherwise its way overpriced and much better to buy online. For motor oil, always go to Walmart down the street. 5 quart Mobil 1 jugs for under $25.

A Private User

Took my car there dont know why I hate pep boys for service. I love the store inside, but the service suck. I droped the car off to have new tires, oil, trans, diff change and coolant flush no big deal for any shop I thought. WONG!! No tires, no trans change, the want to be service lady told me when I picked up my car that they cant do trans change on cars over 100k miles ok. Well she wrote down I had 12k now on carfax my car is labed as a odometer roll back thanks pep boys last time I go to you agin good thing for real service shops

A Private User

I have a newer Infiniti sedan and was shocked by the dealer price for a brake job. Thus, I called and spoke with Bob at pepboys service. They quoted me $170 for the rear brakes which was less than half of what the dealer quoted for same ceramic brake pads. This location do get busy, thus recommend calling ahead for appt. My brake pad service was completed in about 1hr on a Sunday morning. Overall pleased with the service. Dont expect dealership wait room or coffee.

Abigail Schwab

Had a fule pump replaced a little over a year ago and now am having problems with my fule pump again . I had it replaced at a different pep boys and now no one can find any info on my car or the work done even with my reciet . I am 8 months pregnant and cant even get my car to work I dont have money to purchase another fule pump . I would not recommend getting work done at a pep boys especially if it is something big . I am done having to deal with the issues .

andre kaway

Went to Pep Boys in Chino Hills to get a flat tire fixed and alignment done, they said 1.5 hours to finish the service. I have an 1995 ford truck and unfortunately my window regulator is broken, so I asked to dont open the window or Ill not be able to close again. 2 hours later, I had my tire fixed, and the technician was not able to do the alignment, he said that my car is too old and too big, and need a more experienced technician to get it done.