Pep Boys Auto Parts & Service

Category:	Auto Parts Store
Address:	581 N Main St, Corona, CA 92880, USA
Phone:	+1 951-279-9230
Site:	storelocator.pepboys.com
Rating:	2.8
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 9AM–6PM

Location

Photos 73

Reviews 9

Terry Forg

Over the top bad behavior from service department and service manager has caused me to close our fleet account. My company has a fleet account, all of our trucks get serviced there, I made an appointment yesterday and received email confirmation for this morning 10-15-16 @ 11:00 AM, I went earlier to drop off the vehicle, a young man couldnt find the appointment so I showed him the email confirmation, he showed me the computer screen to show I did not have an appointment regardless of what I showed him, he was very rude consistent to show me the computer screen and in the end I told him I would go somewhere else, he stated fine see you later. As all this was transpiring while the service manager was helping another customer next to us, she looked up and looked right back down and never said a word until I was walking off, she stated to her customer "its to early for this". As I was walking out the front door the young punk was yelling at me from the service desk have a nice day which I took as antagonizing me for a confrontation, I sure hope there is video footage of this. These two dont deserve to deal with the public. Last week I took another vehicle in for tires oil changes and alignment, when I got in the car to leave the oil light was still on, I questioned the mechanic and he said in a snotty way it wasnt here for an oil change, even though I showed him a receipt for $55.00 dollars, we had to end up bringing the car back another day. This Pep Boys is a real mess and needs someone to give it a tune up, and take out the trash.

Alexis Rau

1st & LAST time taking my service here. My car broke down around 7:00pm. I had it towed to this Pep Boys and filled out a drop box slip so everything would be ready to go by the time they open the following morning at 8am. 8am - called and made sure they had everything they needed in order to start working on my car as my brother who was driving it could make his 5hour drive back home to AZ. They said itd be a 30 something dollar fee to even asses the car and they would call me within the hour to let me know what was wrong. 2 hours go bye, no call. I called them and asked what was going on and they said they had a couple questions about which light came on first last night. I said I will have my brother uber to your shop as he knows exactly what happened as I am in AZ. My brother gets there around 10:30 and he finds out they havent even started assessing the car even though when I called at 8 they said it was the next car up. I get a call at 1 telling me the air coolant hose needs replaced. 5 hours from when they said they were going to start looking at it! The part costs $166 and the labor costs $400 so tax included itll be about $500!!!! I said thats absolutely nuts and they dont take AAA or a student ID discount. I said ok fix it I dont care because at this point my brother needs to get home to AZ as he has a flight tomorrow morning. It is now 5:30 AND MY CAR IS STILL NOT DONE. My brother has sat in that waiting room ALL day. VERY POOR customer service & do not recommend them. GO SOMEPLACE ELSE.

Richard Graham

I went in to get a diagnostic on my car and they gave me a 1000$ in repairs from the diagnostic. Not even 500 miles later my check engine light came on. I called the manager and he told me to come in at 8am on Sunday and it did not open until 9. When I brought it back in the did another diagnostic they found almost 500$ more to fix and kept talking in circles why they did not find it last time. Plus they were trying to charge me for another diagnostic. They also said my check engine light was not on. I truly feel they unplugged my battery or something to take it off. They are very shady and I would not trust them with any car!!!

Thomas Hagelberg

Alright look Its funny how this is the only place in corona to fill up Nos, but to make it even worse I went in on Friday and they said they didnt have any then I went in on Saturday and they said they still didnt have any, then I went in on Sunday and they said the 1 person in the whole store and team was off that day, and then now I called again on Monday which is today. And they said even with the person that knows how to do the Nos said there was none and the only person who knows when more is gonna come in is her, but she was "helping a customer" so basically never go to this spot for Nos or anything else. This place is crap

H Baeza

Pep Boys, Manny, Moe and Jacks philosophy of helping those of us with limited auto know how are long gone as finding an employee that is willing to help and provide helpful tips when they do not have a part like.... a reservoir cap for a Honda Accord. Instead they try to sell, via special order the reservoir, the cap and the hose that connects the resrvoir to the radiator. Good thing I didnt. Instead, went to a Honda dealer and for $3 dollars got an authentic Honda part for a hole lot less than the "special-order" price. Manny, Moe and Jack what have you done to Pep Boys?

Christine Lies

Awful, I had my car tow there since it stopped in the middle of the road. Did not have permission to do any work and yet they did anyways. When all said and done my car ran worse then what it did before they touched it. After test driving it, I took it back and said my is not running correctly and that something was off about it. They would not even look at it! People now a days completely rely on their cars and its a shame how they did not care about how my car was not up to my standard.

Craig Matthews

I went to this, particular Pep Boys because they said they had red anodized metallic spray paint which I was in need of to finish my project. I drove the half an hour trip only to find their inventory was a bit off they were out of stock, but on a happyer note I did pick up a roll of knifeless tape witch is a bear to find unless you go online and the folks there were very apologetic and with that said. I wont be heading back to this pep Boys anytime soon

Lori CGR

The clerks at the Service Department were rude, unprofessional and lack knowledge. Couldnt answer my questions about which oil is best recommended for my oil change. They said its too difficult to explain. Said were too busy and tried to discourage me from getting the oil change on my appt time. VERY RUDE PEOPLE. Improved representation is desparately needed at the Corona Main Street location. Incredable. I will be taking my business elsewhere.

Martin Zamora

Made a 10 am appointment get new tires, showed up 5min early, it is now 10:55 and my car has not moved. The person who helped me did not mention anything about being an hour behind, when I asked for an update he seemed annoyed and gave me the typical you are next and made ridiculous excuses. Not even an apology. Horrible customer service! Firestone is right down the street, you would think someone would care. Avoid at all costs!!!!