PetSmart

Reviews 7

WI

William Brown

***Beware Beware Beware If you love your dog/cat please look elsewhere when looking to board your pet. I dropped my dog on 7/17/16 to get groomed and to stay until 7/20/16 with her EAR medication and they lost her medicine and were giving her some other dogs medication. Upon picking her up my wife was told that they COULD NOT find her medicine (Gentizol) and had no logical reason as to why. I then called and asked to speak to the boarding manager (Rochelle) who had no explanation and I was forwarded to the store manager (Mark). After a minute of saying they would refund my money for the boarding, they magically found her medicine in "some drawer." When I got to the store the medicine they gave me WAS NOT the medicine I left for my dog, but was some eye medication (Genteal) they said they had been given her and still had no expatiation to were her medicine was. I was told that they keep medicine in a room that is locked and only the supervisor can get into it, but when I was there they went in and out of a drawer that was filled with medicine in no type of order in the front lobby. My poor dog went without medicine for 4 days, some other dog went without their medicine or was given my dogs medicine for those days. UNBELIEVABLE. THANK GOD its wasnt heart medication or anything else as my dog is elderly. Now I have to take my dog to the Vet to make sure she is fine and buy new medicine as I want nothing to do with PETSMART in the future. I noticed that this location has mixed reviews. Im not sure if the management or staff has changed since then but I have never dealt with a more incompetent group of individuals and something should definitely be done. When they called my wife after I left I was referred to as "some guy" even though were married and I dropped off the dog. They also said they loved playing with him and mentioned how good he was when giving him the medicine even though she is a GIRL. My dog was also scheduled to get groomed before the boarding so she would be clean and comfy while we were away, but they decided it was best to do it right before we came back. We picked her up around 4:30PM and they had to get her from the groomers side where she had been waiting since 10AM. Never have I been more upset. Completely unacceptable Petsmart. If you love your pet, youve been warned.

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Eddie Zangwill

I Have Learned from the mgr. who was very polite about the subject not being able to buy a stand 36L 18W 29H which is being sold in the valencia store with the aquarium . which is fine but I didnt need the aquarium. I asked the mgr. did he sell stands in the box to customers Yes he did other sizes fine I said can I order the product and pick it up when it arrives. he said I cant they dont carry that size at this store. I was wow that is surprising to hear A large chain store to refuse me the right to buy a product from them. the young man that told me this was very nice about this problem and he couldnt help me with this. in other words if you didnt buy the aquarium with the stand I wonder if I wanted to buy the aquarium they were selling in velencia with the stand and would the let me order just the aquarium ??? price never came up about the product my age is 83 yrs. and I try to buy as much product as I can so I dont have to travel to much at my age. I live close to petsmart canoga park. but they dont want me to buy from them. OH Well God Bless Them Anyway Happy New Year .

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Keren Conner

We have been customers of the Canoga Park store for 6 1/2 years. We began.with the puppy school, which was extraordinary. The family and puppy learn how to correctly live and work together. Hitting a dog with rolled newspaper is incorrect! The 6 week course concluded with a test, followed by a graduation. It was worth the $100. Alex Pappas, who was her trainer, is now the head of training for all stores! To this day, our dog has retained her training. The doggie day camp is a controlled, safe and secure environment for all day play with dogs of the same size and no vicious breeds commingled. Our girl loves to go to doggie day camp! After each visit to day camp, a "Pawgress Report" is provided explaining how her day was & who she played with. It is always fun to hear about her experience! The Pet Hotel provides excellent boarding with the same safety & security. We recommend highly for the July 4th holiday. Our dog is very happy & well socialized. We will be forever grateful! From the family of Sushi W. We give Petsmart A+++++!

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Sarika Sara Carlin

I really like going to this PetSmart even though it isnt the closest PetSmart to me I go out of my way and travel a bit more to go to this one. They have plenty of neat things for my pets Lucy (Tuxedo Kitten) and Squirtle (Red Eared Slider Turtle) from high-quality grain-free cat food including dry-freeze with many different brands to choose from to large goldfish, superworms, crickets, freshwater canned shrimp to freeze-dried. Everything is also priced relatively well and very easy to find. The employees are also very helpful and are glad to answer any question I have. Compared to other PetSmart chain stores I would rather go out of my way to shop at this store. I highly recommend this PetSmart to anyone!

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AD

Adrienne Rosca

Just picked up my dog yesterday and now he is sick. We dropped him off with a little more than 5 days (leng th of stay) worth of his dog food and snacks because he has a very sensitive stomach. They didnt give him any of the food we brought even though they confirmed it when we scheduled him and when we dropped him off. Now hes not feeling well. We also had him scheduled for a doctors appointment at banfield during his stay- confirmed the schedule with both the hospital and pet hotel to be picked up since its in the same pet smart. I received an email saying he missed his appointment which I guess doesnt matter anymore since I have to take him to the doctors now.

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Dylan Garner

I took my dog here to get washed and cut and when I picked him up the groomer looked at me like I was a villain and proceeded to tell me my dog had a huge hotspot under his arm and needed to be taken to the vet for it, I looked under his arms after I got home and he had no hotspot, they had cut his hair so short his skin was raw under both of his arms and on a few other spots on his body. I am so angry with the service. I will never bring my dog here again!

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Paola Arroyave

Their grooming is terrible. I gave it several tries, different groomers and every time I was completely unhappy. Once they cut him. On another occasion I asked for a trim for my Maltese beautiful long hair. It was so bad we had to take him somewhere else and have all his hair cut. I only asked for a trim and they gave him the worst hair cut I have ever seen. They are soooooo bad at their job. Never take your dogs there.

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