T-Mobile

Category:	Cell Phone Store
Address:	505 E Hamilton Ave, Campbell, CA 95008, USA
Phone:	+1 408-370-2910
Site:	t-mobile.com
Rating:	4
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 11AM–6PM

Location

Photos 25

Reviews 24

Lauren Powell

My experience was terrible to say the least. Was told the wait was 5-10 minutes maximum, but we waited for 35 minutes until someone said they would be with us shortly. We made it extremely clear that we just wanted a price quote (since we couldnt find one on the website) and instantly, they were convinced theyd switch us over: we were told by Octavio, "Im logging my manager off his desktop so I can get the credit for this sale." Which I find extremtly rude. We had to keep reassuring him that we werent signing that day. Then, to find the "perfect plan", we told him that we dont use much data, we just want to pay less. So instead of listening to our request, he pulls up the unlimited everything plan that is about the same price were paying now. Why on earth would we switch to a carrier with less service and pay the same? So when we showed disinterest, he started talking bad about our current carrier, saying: "I used to work for them, all they care about is commission"...really? Seems like all T-Mobile reps care about is commission from what we heard that day. The most frustrating thing from this experience was that the entire process took well over an hour and we didnt get what we came in for. I understand its a competitive field and commission is apart of it, however, just give good customer service (by not talking about commission and putting down my carrier) and listen to what the customer has to say and youll actually get the sale. We wont be signing with T-Mobile.

Dan Bergholdt

Failure to provide Warranty phone - still waiting after 2 months. My phone has become broken and does not receive call or text message notifications. I have had a replacement phone initiated 3 times, since July 31st, called in every Wednesday and visited the store every weekend, but no phone has arrived. The manager and the Supervisor, Bobo, have said that they will not exchange more phone for a comparable one and that I must wait until the next phone comes, even though Ive waited for 7 weeks still. They simply DO NOT CARE about customer satisfaction and are just trying to get new members and completely disregard their existing customers. I can assure you, when I was a customer at Verizon Wireless, they were quick to resolve the problem. DO NOT GET T-Mobile. I have also filed a compliant with the BBB Better Bureau of Business about the breach in Warranty and waiting to hear back.

Daniel Bergholdt

Lewis G

Its a t-mobile store, so theres only so much variation to be seen there. All you really have to go on is convenience and skill of the employees. That said, I was impressed with my recent visit - I was helped quickly, they understood exactly what I was asking for, and got me up and running in a fairly short time. No complaints!

Kimberly Ann Graham

Friendly staff to get you all set to go on Team magenta! When I switched over from Verizon this is where I went. They were quite helpful and got me going in no time. Little to no wait time made it an especially attractive location to go to.

Shrey Singla

Left verizon for T-mobile. tmobile is so much better. The customer rep in the store was very quick and helpfull in porting my number over. It took only 10 mins. Try getting this done at verizon store within even 30 mins if you are luck.

Andrea Butterfuss

Carlos is amazing! Super helpful, incredibly friendly, very knowledgeable and just all around enjoyable to be around. I will definitely be back to this location!

Michael Trainor

Literally the best service Ive ever had while setting up any phone service. The representatives were patient, knowledgeable, and very helpful. Thank You!

Martin Rascon

Excellent service, ask for April. Good selection of phones, great deals.....why pay Verizon and put up with their BS, make a change for the better

Juliecita

Seems to always be a wait, but they do get to you pretty fast. Very helpful and nice ppl with the most knowledge in their products.

Randy Riddle

I deal with Matt when I go into this store, the guy knows his stuff, great rep for this store and tries his damdest. >

Boris Zibin

Fast and professional. Panera Bread next to it, so can do 2 things in a row )

lior yeshurun

The problem is not with the store! It withT mobile policy and reception

Donna Rice

Best service you can get at a T-Mobile in the area! Love them