Pep Boys Auto Service & Tire

Category:	Car Repair and Maintenance
Address:	2312 E Lincoln Ave, Anaheim, CA 92806, USA
Phone:	+1 714-533-3469
Site:	storelocator.pepboys.com
Rating:	3.3
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–4PM

Location

Photos 55

Reviews 5

Huy Nguyen

The last time I took one of my cars in for an oil change, I went in for just the simple $20.00 conventional oil and filter change. After getting home, I decided to check my oil filter as it occurred to me I didnt seem to notice the change the oil filter. Upon checking the oil filter I learned it actually wasnt replaced and it was in fact the old one that had been on their prior to the change. At the time I decided not to make a fuss about it because I just copped it up to maybe they had just forgot to change it and that I would be more careful the next time. Today, I went into the establishment and asked for another regular oil change. While waiting for my oil change, I spoke to Kris who was the assistant manager at the location and asked him if it was a normal practice that oil filters were not changed and informed him of my last experience with pep boys. He said that it was weird that they wouldnt have changed the oil filter and advised me that the oil filters were to be changed every time. After they finished the oil change and handed me my keys I immediately popped the hood to double check if the oil filter had been changed. I noticed an undisturbed layer of dirt, soot, and grease and contacted Kris and showed it to him. He looked at it and didnt say anything, instead he walked over to the pile of discarded filters and motioned me over. He then found an oil filter that was used and said this is the same model as the one in your car and the one in the car was new. Having changed the oil in my own car a few times I was sure the oil filter had not been changed and told him Im not here to make trouble and I just wanted to have it done properly. He then walked over to Allen the mechanic who worked on my vehicle and they both confirmed that the oil filter was changed. Allen stated you can see that I initialed the filter and proceeded to use his phone to take a picture only capturing half of the filter showing an illegible scribble. At this point Ast. Manager Kris had become indifferent to my concern and was adamant the dirt seen on the filter was just from the dirt transferred form the mechanics hands. I decided not to push the issue any further due to Kris noticeably being irate. 10 minutes later I got home and decided to check under myself to see the oil filter myself and found the filter had the dates 3/21/17 which just so happens to be one of the times I had my oil changed 6 months prior. I realized that Allen intentionally left that part of the picture obscured so that I wouldnt continue pressing the issue. I decided to contact Kris and tell him what I had discovered and told him about the date that had notated the last oil change. Kris did not address the issue of the date but instead just told me that it was in fact a new oil filter and it was only dirty because of the mechanics hands. When I again specifically asked him about the date and why it had "3/21/17" written and not todays date which was 9/27/17. Kris again stated the filter was changed, and that I could come in to check the video cameras if I wanted to and again assured me that it was only dirty because of the mechanic. The first time, I was able to let go due to giving them the benefit of the doubt that maybe they forgot. But today there was no excuse, it wasnt busy and there was no rush for them to skip such a simple step. Furthermore, all he had to do was fix the issue and let me be on my way, instead he insisted that I was wrong and that the filter was changed. If this filter causes damage to my car, I can promise they will have to do a lot more than replace my filter. Attached are the photos of the "Initials" the mechanic left. Notice how they scribbled out the old date in hopes that it became illegible.

Taylor Johnson

The employee that helped me acted like I was bothering him, and was not helpful at all My Aunts battery died so after I got a jump, I drove to this Pep Boys, since it is right around the corner from her house. After standing at the counter and being ignored, I was finally asked "what do you need" not, "May I help you" or "How may we assist you", it was "what do you need Before I could answer, the phone rang and the employee answered it, cutting me off in mid sentence. When he finally got off the phone, and I explained my situation, he told me they didnt have the type of battery I needed in stock and suggested I try another store. I told him Im not driving all over town with a battery thats almost dead. He said they could order the battery, but it might take awhile to get it in. I said ok, and he told me they would call me when the battery arrived. Of course he never called. Bottom line, I will never visit this location again. Horrible customer service and employees with bad attitudes makes for a lousy experience. Avoid this store at all costs.

Nicholas Tan

My battery died and my alarm system had reset and the kill switch was busted and these guys were basically one of the only shops open after 6p. They couldnt fix it right away, the price out the door wasnt the best in the industry after parts and labor, but let me tell you why Im going to go back anyway. The store manager and his techs saw that I had a problem. They already had a full plate but they wanted to solve it. They made suggestions, they pushed for testing because they refused to charge me if they couldnt fix the problem. I made a couple of calls and with a little bit of elbow grease and a lot of prayer, my bucket was working again. I dont need a mechanic thats an expert and wants to fleece me for everything they can. Id rather have a mechanic that puts an emphasis on getting the job done and fleecing me for what they have to. I havent met a mechanic that can provide it all, but at least these guys can put forward honesty and effort, traits sorely lacking in the industry.

Lisa Abilez

Laziest location Ive been to. Had noticeable damage to my suspension after I had hit some major potholes. Had an appointment at 2:30pm for a suspension check, had to leave my car because they were busy. Received a call at 6:30 saying the mechanic had left and I had to leave the car overnight. Received another call at 1:30 the next day saying my car had "too much noise to figure out where the problem was coming from", and to just take it somewhere else. Complete waste of my time and not to mention the guy in the office was very rude from the first moment I walked in. Will NEVER come here again! I will go out of my way to go to the Pep Boys in Orange.

Andrei Talpos

Came to get an oil service. The price was a little high but fine lets go with it, why not. The very next day I had massive oil puddles forming underneath my car. So I decided to come back to have them fix the leak at least but to my surprise management claims it wasnt their fault. How they had the audacity to do that is beyond me. A perfectly maintained car with no previous leaks preserive and now its my fault the leak happened after they changed the oil. Good riddens to this horrible place.