Pep Boys Auto Parts & Service

Category:	Auto Parts Store
Address:	26881 Aliso Creek Rd, Aliso Viejo, CA 92656, USA
Phone:	+1 949-362-9254
Site:	storelocator.pepboys.com
Rating:	3.4
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 9AM–6PM

Location

Photos 39

Reviews 5

Victor P

The purpose of my visit was to great new tires. I did some research on tires and found that pep boys had a better deal then most of the competitors which got my attention. So I went ahead and ordered the tires. I was told that they would come in three business days and that they would call me as soon as shipment arrived. The day of the arrival, no call. I followed up with a phone call and sure enough they were already there and they neglected to notify me. I made an appointment for install. Note: this is my first time changing out these tires since I bought the car brand new. Got the tires changed which took three hours and drove the car home at 9pm. With enough light in the garage. I went to check on the rim and noticed 3 quarter inch chips around my center cap as if someone stuck a flat head screw driver and tried to pop off the center cap. Then I noticed scratches along the edge of the rim. Then I went to check on the other rim and sure enough, the same damage was made. These are rims that I kept in great condition and now theyre ruined. I went back the next day to report it and all I got back was that the damage was probably caused to me curbing the rim(which doesnt look nothing like curb damage) and that the chip couldnt have been caused by anything that they wouldve have done. But note, no one has ever taken off those center caps until that day. They offered nothing to help because they said the damage couldnt have been cause by them so they asked me what I wanted to do. Well I really dont want to deal with them anymore and I really dont want to waste anymore time. After a couple of minutes going back and forth about the possible causes. They offered me touch up paint for free in which I took just to get it over with. Now Im stuck with damaged rims covered in touch up paint. I made the mistake by going for a better deal on tires. I think if I spent a little bit more at a competitor store I sure I might have been happier.

Kevin Smith

I DO wish to give kudos to Jorge M for initially helping me order a "compatible" towing hitch for my BMW X3. He was very attentive to ordering it and kept me posted upon its delivery date 5 days later. Why Im giving a low star rating is because 45 minutes after dropping off my car for the installation, I get a call from the installation manager (Giovanni) saying that my car didnt have a support system underneath the car and that they cant install the "compatible" hitch... What?!?! The part itself was only supposed to be mounted to the bumper as it was so... I dont know who the idiot is here. The part system with Pep Boys that said this part was capitible? Did Jorge order the correct part? The installer possibly not wanting to do the job because it was close to 5 pm on a Fri eve? How do you confirm that the part is "compatible" with a vehicle and then to be told we cant install it 45 minutes after its dropped off? The funny thing is Ive found the exact Reese Towing CLASS 3 & 4 HITCH/RCVR for less money, can get it shipped to my home for free and that I could install it myself within 2 hours (if I had a torque wrench and a few other tools). I just figured that Pep Boys MIGHT have more experience, have ALL the tools to install the product they sell and stand behind thier product. Lesson learned! Shouldve paid the extra money and go with UHaul. I know they know what theyre doing. Pep Boys? Not so much. Just a suggestion, go into your system and modify your part number #44687 that its NOT compatible with a 2014 BMX X3 so someone else doesnt have to go through this BS. 9/11/17 Update- I just sent off a reply to a response I received from the Senior Management Team. Lets see what comes of it.

Rick H

I called in to Pep Boys after I found out I had a screw stuck in my tire. It was after work and no other shop that I could find was open (6pm). I called them up and asked about getting a plug in the tire. They said they didnt have any appointment slots but if I brought it to them they should be able to get to it by the end of the night (9:00pm). When I brought it over, the service manager, Daniel, was very hesitant to accept my car and asked who I spoke with. After maybe scolding this person for accepting my plea for help on the phone, Daniel said hed help me out and took my keys. I went back at 8:45pm assuming the tire had been fixed. I found the person who worked on the tire (Cort) and he said all fixed, and he also did a full courtesy inspection of the car. Above and beyond. What I want to emphasize is that without the person who spoke with me on the phone (and created the opportunity for Pep Boys to go above and beyond by accepting my car without an appointment), I never would have come down to get my tire fixed. And this review would not exist. Good service within the confines of normal business operations is expected. Going above and beyond for a customer in need that maybe doesnt fit into the operating manual is GREAT service. Thank you Daniel, Cort, and whoever I spoke with on the phone, you guys really hooked me up and I thank you for it.

Dennis Cerney

I had a small leak in one tire and I was near this Pep Boys so I asked them if they could repair it. They said no problem it will cost $20.00 . 2 hours later they call me and say they cant repair it because the tire is so worn they cant do the repair. They said I need new tires and new struts because that what made the tires go bad. Little did they know that I had the struts changed 3 months ago and the tires about 6 months ago. I told them to put the tire back on and I would take care of it somewhere else. I went down the street to Pacific Auto and asked them to take a look at the tire. In 10 minutes he pulled the nail out of the tire repaired it and put it back on. I asked him to tell me if there is anything wrong with the tire or struts. He said everything looks great. It cost me $10 for the repair and the quick look. I dont write reviews very often but when I find someone trying to scam me I get upset enough to take the time. I would not recommend this Pep Boys for any repair or tire replacement.

A Private User

Inconsistent quote among different reps. You try calling customer service to get anything answered by phone....I would say DMV Customer service is faster! If you take your car over the weekend, you get an advice that they are backed up. That seemed fair and when you go to them over the week days, the delivery wait time is always 3-5 hours. Again, this is understandable if you have a major service that requires to be performed. Who would wait 3-5 hours on a weekday for an oil change? Their marketing has been stepped up but service level and response times are not beefed up in line with their marketing effort. Pep Boys hasnt gotten their acts together. Overall...they suck. I would take my business elsewhere.