Safeway

Category:	Grocery Store
Address:	103 American Canyon Rd, American Canyon, CA 94503, USA
Phone:	+1 707-649-5150
Site:	local.safeway.com
Rating:	3.9
Working:	6AM–12AM 6AM–12AM 6AM–12AM 6AM–12AM 6AM–12AM 6AM–12AM 6AM–12AM

Location

Photos 100

Reviews 6

A Private User

Where to begin? I live in Oregon, and Ive been in the beautiful little town of American Canyon since November. The only pimple Ive found these past months has been the Safeway here. It doesnt matter what time you go to this store, there is always a long wait because they dont staff enough checkers. The store keeps their carts outside, and when it rains they are sopping wet. But you would be mistaken if you were to think that they move a few carts in at a time and dry them off for the customers. You also would be wrong if you used your common sense to assume that they would at least have towels for you to do it yourself. Nope! You have to go to the deli and get a load of napkins to get that job done! And the service desk. Oh. My. Lord. It is more like the anti-service desk. There is NEVER anyone at the desk. EVER. They usually arent even hiding in the little secret room that service desks usually have. You know the one, with the window that they dont think you can see through. But you CAN see just enough to tell that there is someone in there, who sees you standing there yet doesnt make a move to help you for about 5 minutes. They dont even have anyone to ignore you in that little room! After 5 to 10 minutes of standing there, as all of the cashiers see you and dont call on the magic intercom for someone to come help you, someone comes strolling up, looking surprised that there is actually a customer who needs service at the customer service desk. The idea! Here is my suggestion. In my town, the Safeway store is the best place for customer service. Food 4 Less is the worst, with the worst produce in town. However HERE in American Canyon, right down the street from Safeway, you will find the best little Food 4 Less you ever did see! The produce department is the best one Ive ever seen in any grocery store. They have plenty of cashiers and you wait as long as you would expect, but not nearly as long as you would at Safeway. The store is clean and well stocked. This is the palce to go, people!

A Private User

Was supposed to be a favor for my sis and just a quick bakery pick-up... So Im waiting in the car while hubby goes to pick up the cakes. Turns out, the Bakery dept didnt have the cakes ready on time. When it was completed, they werent what sis ordered. Then, the manager offered a price adjustment but said it couldnt be completed at the Bakery dept but to go to customer service. Hubby waits in line for 30+ minutes and customer service says the Bakery dept can do adjustments. (!$@#*(!*#!) Hubby gets out to the car with the 2 cakes and one of them is completely sliding around in the plastic case. Have to go back to the Bakery dept, ask them to stick the cake down to the plastic base. I ask who gave my husband the cake like this, Im told it was Brandy, the manager. I ask to speak to her. "Shes gone for the day". I know its Xmas Eve. All the more reason why I resent what should have been a quick 10 minute task at most turning into an hour and ten minutes. Safeway American Canyon - get your act together!! I dont know if its the employee or the manager lying, but someone is. And while Im venting, I think its totally gross that employees use the shopping carts to empty the trash bins and yes, your management team is aware and yes, its still an ongoing problem.

Catherine Bloom

Let me describe the 2 major problems with this store: 1) NO SELF-CHECKOUT I have asked the manager ages ago why they dont have this. There is too much traffic at this Safeway. Since Starbucks moved out of inside Ssafeway, there was plenty of room to put self-checkout here, but instead more display stands were put up. 2) DANGEROUS GAS STATION Not enough traffic light around and also theres not really a definite flow of traffic in the parking lot near the pumps. Instead, enjoy having people nearly run into you every time you go from any entrance or the store parking lot to the gas station and vice versa!!! GOOD NEWS? Well, the store has great stuff and nice sales. Friendly cashiers!!! Please fix these other problems though!!! I have to go out of my way to use the entrance with speed bumps because otherwise too dangerous!!! Long checkout time!!! Dont go there around supper time!!! You will go hungry waiting!!!

A Private User

The customer service at the deli, actually, where you get the fried chicken, is terrible. I was waiting for at least 15 - 20 minutes, no one acknowledged me to ask what I wanted. I was there for fried chicken, but I noticed they were just about out of it. Then I asked a lady behind the counter if I can get a rain check, and she said you only get those if they are completely out. She said theyre still cooking some. So she left again and I was waiting another 10 minutes. Then I asked someone how long it would take. They checked and said 15 minutes. That wouldve been really nice to know in the beginning so I wouldnt have wasted 20-25 minutes there. Ridiculous. Just acknowledge the customer, then ask what they need. Is that so hard? Not even eye contact while theyre moving around the back counter. Just a warning, dont waste your time at the Deli/fried chicken counter.

A Private User

Negative 1 star actually. Every time I want to go grocery shopping and I have to drive past Safeway to get to whole foods I think "why not give them another shot?". So I pull over, its much closer than napa, I go in and the first thing I pick up is expired. Everything I want, expired. I try to get someones attention but I cant find anyone. And the one person I do find has no clue what Im trying to say.. "So youre returning this?" no, Im telling you to tell your manager that every other thing on the shelf is dated for 2014! Ive called and complained, I returned bad bread to another Safeway from this store who said they would say something but their stuff is past date too. Not to mention if you want organics or veg options- whole foods is cheaper. Its worth the 20 min drive for tastier stuff and nicer staff.

A Private User

The service is slow, and a lot of times the checkers are grumpy. I had one recently give me the silent treatment because I forgot my wallet in my car and had to run out and get it. I understand that what I did is super annoying but Im human. I ran as fast as I could and came back. When I returned and asked if I should get to the back of the line or just pay for the groceries that were still at the checkout, I received no response. Just fast-moving, quick, irritated movements that displayed anger at the situation. I understand youve been on your feet all day and life is hard, you arent paid enough for this garbage etc., etc. However, I apologized profusely and tried to make the situation less hectic and all I got was a dirty look. It made me want to cry.. I am way too sensitive.