Apple La Encantada

Reviews 4

SE

Seth Alt

I dont write reviews on the internet, and I generally avoid social media. But I need some catharsis for my experience at the hands of the folks at this store. This store almost ruined Apple for me. I scheduled an appointment, which I was late for because of traffic and construction. Upon arriving I was rushed to the earliest available person on the floor who was a tall middle aged white dude, heavyset, with graying hair..... I told him about my problem. I recently bought a new MBP for graduate school that has since turned out to be a lemon. It had a chip in its screen when I unpacked it and has also since been experiencing other hardware problems. Apple Dude asked me where I bought it. I told him how I purchased it from a military exchange store. He offered to repair the computer for me, which was unacceptable to me. I told him you dont repair a computer that has been out of its box for less than two weeks. He spouted back the usual patronizing placations that retail associates get indoctrinated to say, but dont really mean: "I totally understand.... If I was in your position I would be upset too..... You understand my position, dont you?" He never even looked at my receipt. He was only interested in getting rid of me as quickly as possible before too many future Apple customers overheard the conversation that was clearly turning into a horror story. For those who dont know what military exchanges are, they are essentially shopping malls with stores in them for active duty military at home and overseas-- hence, I purchased the computer from an authorized Apple store. Apple Dude told me, sorry, you didnt buy it from an Apple store. I cant help you.... That was the best this store could do for me. Whats the point of having a storefront for your company, if you wont even try to solve problems like this, like honoring the warranty of a $2500 machine that isnt even a month old, and was purchased from an authorized reseller? Guess what Apple Dude? I talked to your corporate headquarters. They sent me a new machine and are taking mine back for diagnostics. I cant say thank you enough to Apple over in Cupertino. You guys are awesome. I will continue to be an Apple customer because of you. This store sucks though. And I can imagine it would also suck even more if you arent tech savvy. They arent helpful. They dont answer their phones. They arent knowledgeable. They are rude. Go to Phoenix if you are going to make a big purchase from Apple, or better yet, purchase your stuff from them online. Dont go here though. Cheers.

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MI

milk jar

I came here for an Imac to continue my rising career as an artist, music, video, architecture ect. essentially everything a Macintosh claims to be. The computer from day one failed to obey the simplest commands, and the screen had dark lines appearing it constantly. mouse would not respond, keyboard same, far too many useless features too close together I could not turn off. I brought my computer in every weekend only to be turned away told "the computer was working fine" it has also managed to delete all my work within a month of so, I cannot export, burn, or transfer anything so I was forced to watch all my creations die one by one, and the mac "geniuses" claimed this was normal. On top of this they also lied about the computer protecting my privacy and being impervious to viruses. not only does it get infected by primitive viruses but reports everything I do to apple for marketing research, and I have not choice! 4 years I struggled to either find a new computer, return his one, or make this one work and to no avail, for the price I could have bought a PC with 8 times its power and more importantly basic functions, something that is a complete mystery to apple entirely. When my hard rive died they also ignored my warranty and tried to charge me to backup my things...when it was their companys incompetence that brought me there not only is my artist career officially over, but I have no intention of attempting to create anything beautiful again. If you want a good computer your literally better off with a brick wall, because its least it wont crumble when you draw on it. as for this store dont go there, get a PC and please take this warning to heart, I would not wish this suffering even on my enemies.

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Natalie S. Dailey

Absolutely horrible experience today at the Apple Store. Upon arrival, the customer service representative refused to answer a simple question regarding the purchase of a new phone and my current service provider, stating she was in charge of the flow of traffic in the store (aka, chatting it up with other apple employees). After taking my name for the waiting list, the same customer service rep came up to me, roughly 10 min later, stating she could now answer my questions. The goal of my visit was to purchase a new phone, an upgrade, on a current shared phone plan. I called earlier in the day to make sure the phone I wanted was in stock, in hopes the visit to the store would be quick. The sales rep tried to have me look at other phones. I explained, I have already researched the phone I wanted and was looking to make this a quick purchase. She then attempted to pull up pictures of the phone on-line. Again, I explained to her that I have already looked at phones and know exactly what I want. After what felt like jumping through hoops to purchase a phone, the sales rep requested the plan info. This requires a PIN/SSN and additional information. As I stated earlier, this is a shared phone plan. I input the information and the plan was pulled up. However, because the other persons name was on the plan, the sales rep refused to sale me the apple phone. This entire ordeal/frustration could have been avoided had this same sales rep answered the simple question I attempted to ask upon my arrival at the store. Instead of being so bent on logging people into a waiting list and directing flow of traffic, answering a quick question would have equated to adequate customer service.

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JO

Joan Moore

I have never been treated so poorly in a retail store in my entire life. If you have a problem with your Mac, GO TO SIMUTEK!!!!! Something went wrong with my MBP. Couldnt fix it myself, so I headed to the Apple Store. I walk in and there are 3 employees leaning on tables near the front. Instead of greeting me, they just looked at me. I had to walk up to one and ask "Can you help me?" His answer, "No but I can get you someone that can." So what are you doing there if youre not there to help customers? So I stand in line waiting for a woman with a red iPad. First thing Im asked is "Do you have a reservation?" "No, this just happened. I just came here for help." Then I was informed "Our technicians are totally booked today. I can MAYBE get you in tomorrow afternoon." I work from home and I cant wait that long. Then Im told to call Simutek to see if they can help me. They cant call them for me. But they did give me the number, so that was nice....... OK. You have a reservations system. Its 11AM. You know your technicians are booked for the rest of the day. And your solution is to turn away paying customers. There are no other technicians you can call to come in and help you handle the number of people who pay a s*** load of money for your products that need help? A complete disgrace. When its time to get another computer, I am not buying Mac. Simply because this is the only store in town and I refuse to deal with a company who has clearly stopped putting their customers first. BTW Simutek looked at my problem as soon as I walked in the door, and had my laptop back to me in 4 hours.

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