Thomasville Home Furnishings of Tempe

Category:	Furniture Store
Address:	9959 S Priest Dr, Tempe, AZ 85284, USA
Phone:	+1 480-763-5500
Site:	thomasville.com
Rating:	1.8
Working:	10AM–8PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–8PM 10AM–6PM 11AM–5PM

Location

Photos 25

Reviews 7

Greg Bodell

Never purchase from this company!! Read!! Purchased a beautiful dinning room table set and TV center console in August of 2016. The night of delivery I noticed there was damage and the furniture was not in good shape, I reached back out to Thomasville the next morning, they told me they would call back. Didnt get a call back, so a few days later I called again, did this for a couple of weeks. Finally talked to the sales woman who helped us. She was very sorry and told me to call the corporate office, after a few days I talked with someone in corporate they said they would send someone out to measure and photograph. A couple weeks later a gentleman in a old mini van with no company markings showed up. After I confirmed he was with Thomasville he measured and inspected the furniture. Pointed out additional damages and stated they shouldnt have left the furniture the way they did. After taking photos he said someone will call in 2 to 3 weeks. Eventually someone called to let me know they would be replacing the damaged pieces. About 10 weeks later I finally had to call and ask where the new furniture was, at that time they told me the new pieces they got in were damaged also. I told Roger the store manager that I was very uncomfortable taking anymore furniture from them. Paying $8000 and it being damaged twice isnt a good sign of longevity. He wouldnt listen to my concerns very much and said the new furniture would be in soon. 8 weeks later still not in. Called corporate where I talked to the supposed owner of Thomasville. The rudest person to represent such a high class brand I have ever had a conversation with in my life. He likes to accuse you of things indirectly without actually saying it. Then spin everything back on you like its your fault and you are the one who caused the problem. The most unprofessional careless experience of my life. I havent even described half of whats happened, would make this to long to read. So 8 months later still no good furniture and still out the $8000. Please do not ever purchase from this company. Definitely put up a great front but when it comes to it they are fake, unprofessional, and makes me feel like they took advantage of me. The new furniture produced by Thomasville is not held to the same standards or quality as the old Thomasville furniture. Be very hesitant on purchasing from this company. There are many others that would be a much better choice.

A Private User

Great customer service - up until the point they get your money. I bought a bed that collapsed a week after it was delivered. The frame had been held together with cheap, ill-fitting brackets and the struts ripped out because the screws didnt fit. The guys who set it up had to have been aware of the problem but just covered it up with the mattress. When I called the store, they didnt even sound surprised, and it took WEEKS before they got around to replacing the frame. The replacement they brought out was clearly the one that went with the bed (same color, same wood, ect.) as opposed to the original that was cheap and didnt fit. I guess they were hoping I wouldnt notice. The most irritating part was that they were completely surprised that I would be upset about my bed collapsing, or that it took so long for them to do anything about it. Like beds collapse every day and its no big deal if you have to sleep on the couch a few weeks...

Thom Coccitti

Avoid this store ... Purchased a Stickley Prairie bed and 2 night stands plus a high end mattress. Went to warehouse on 44th Ave after waiting 6 weeks for delivery. The poor workmanship of the $5,700 bed frame and uneven staining of the nightstands which were $1,800 each was very disappointing considering the amount of money I spent. I ended up choosing a different Stickley bed " Leopold " that is beautiful but the change process was difficult. The sales rep Jennifer was very accommodating but her manager was intimidating the way he spoke to me. Because the leather tufted headboard was a special order, he told me there was no return. In other words if there was a problem with the workmanship, materials, or staining that there would be no returns. As a consumer, that doesnt sit well. The bed and mattress turned out to be fine, but my experience was stressful. In the future, I will avoid Thomasville.

Alyssa Morgan

I am completely shocked by my experience here… We walked in the door and were offered to have a designer come to our house to help us plan out a difficult room. We were paying a babysitter and she took an hour to measure everything and then had us come back to the store to look at stuff. In the end she never gave us design and later told me if she could not get a full commitment that we would purchase from her store. Then she would not do a design concept for us. She wasted so much of our time. Who knows if I wouldve purchased from them or not as I did like the furniture. It was a total bait and switch and I would not recommend the store.

A Private User

Horrible customer service- plus they tried to scam us! Stay away! My husband & I ordered 2 pieces of furniture and waited the max time of 8 weeks for it to come in. When we went to pick them up 1 piece of furniture was dented and scratched - not ready for pick up. The other piece we were waiting on was never even ordered! They stuck a sold sign on the floor model (which was also all scratched) & tried to pass it off on us for full price! Floor samples are sold as such at reputable places & discounted accordingly. You can not trust these folks. Canceled my order & would never buy Thomasville again!!

Pr Br

Manager, Roger, is an absolute "cad". This reputable company does not need this low level ability. I am certain there are other more worthy people to run this store Consumer beware.

Austin Harbour

I love the new styles I wish I knew about them earlier.